SLAVICA CEROVIC

8721 Santa Monica Blvd. #815 Los Angeles, CA 90069 (814) 822-0229 scerovic80@gmail.com A HIGHLY MOTIVATED, DEDICATED, DISCIPLINED, HARD-WORKING AND TECHNICALLY SKILLED ENGINEER known for reliability and accuracy in managing different functions for IT industry employers. Strong planner and problem solver who readily adapts to change, can work independently and exceed expectations. Results-oriented individual eager to contribute to and grow with dynamic, progressive, and innovative organization. Backed by solid credentials: M.Sc. in engineering, CAPM certified, expertise in MS Office Suite, SAP.

KEY SKILLS

Internet technologies Spreadsheets/Reports/Data Analysis Project Management MS Word Expert MS Excel Expert MS Project SAP ERP

Records Organization & Management Vendor Negotiations & Management Budgeting & Scheduling Employee Supervision Team-Oriented Leader Planning & Development Process Control/Improvement

CERTIFICATIONS
Microsoft Office Specialist: Microsoft Office Word 2010 Expert Microsoft Office Specialist: Microsoft Office Word 2010 Microsoft Office Specialist: Microsoft Office Excel 2010 Expert Microsoft Office Specialist: Microsoft Office Excel 2010 Certified Associate in Project Management (CAPM) NLP Starter certified Test of English as a Foreign Language (TOEFL), score 111/120

PROFESSIONAL EXPERIENCE
VIP MOBILE LTD., MEMBER OF TELEKOM AUSTRIA GROUP [a private mobile operator, the owner of mobile telephony license for GSM and UMTS networks and partner of Vodafone] Belgrade, Serbia, Europe Terminal Manager, 10/08 to 2/09
Key Responsibilities:

Defined, developed, wrote, and integrated streamlined/centralized operational procedures and processes to boost efficiency, productivity, and quality assurance; co-developed procedures manual that enabled faster ramp-up for newly hired staff. Participated in planning/implementing business policies and procedures to ensure compliance with quality assurance. Handled terminal customization processes, interfacing extensively with a network of vendors and suppliers.

Controlled terminals inventory levels to meet operational demand and provide forecasts.

TELECOMMUNICATIONS COMPANY VERAT LTD., [a leading broadband provider in Serbia with more than 100,000 customer base] Belgrade, Serbia, Europe Head of Section for Domestic Business Customers, 7/06 to 10/08
Key Responsibilities:

Proactively managed 31-member team, with accountability for creating job descriptions, recruiting and hiring, training, performing annual performance reviews, conducting weekly employee meetings. Managed and balanced pricing policy and price lists, entrusted to prepare official Business Plans and performance reports. Helped coordinate branch offices which contributed to consistently high performance levels; ensured achievement of home office and branch offices productivity and profitability. Coordinated and communicated effectively with multiple departments to established strong relationships to gain support and effectively achieve results. Implemented new technologies and services, examined and proposed optimal technical solutions. Negotiated with vendors, business partners and services distributors; conducted and administered procurements with vendors, and resolved various issues. Implemented process automations to foster an environment of continuous improvement, which propelled efficiency gains and significant time- and cost-savings. Communicated with government and standard entities; researched IT market and latest trends.

EDUCATION
THE FACULTY OF TRANSPORT AND TRAFFIC ENGINEERING, UNIVERSITY OF BELGRADE, SERBIA, EUROPE Telecommunications Department Master of Science, 2006 GPA 3.8/4.0

AFFILIATIONS
Member, PMI (Project Management Institute), 2012 to Present Member, MENSA (the largest and oldest high IQ society in the world), 2011 to Present

TECHNOLOGY SUMMARY
MS Office SAP MS Project Windows (all) (814) 822-0229 scerovic80@gmail.com