An E-City Venture & An Essel Group Enterprise

Property
Management

Facility Management

Mall Management

Service Management

EPMS

Mall Marketing

Project Consultancy

Financial Management

Leasing

EPMS
Mall Commercial Corporates Schools BPO IT

Essel Group
The Essel Group is one of India's biggest and promising business houses striving to be the leader in every business that it ventures into. Over the years, the Group has metamorphosed into a conglomerate with an estimated turnover of US$ 20 billion (FY 2010). With worldwide operations, the Group employs more than 20,000 people across various locations.

ESSEL GROUP Corporate Structure

ESSEL GROUP Genesis

EPMS: An Overview
Incorporation August 2005 Largest Comprehensive Mall Management Company of India 10 Million Sq.Ft. Retail Real Estate space under operations Managing Assets of aggregate yearly rentals of INR 300+ crores

An E-city Venture and An Essel Group Enterprise Vision

To be the focused, financially driven management of a clients non-core business support and required facility related activities and to provide comprehensive services with a clear focus on maximizing value.

Mission
To be one of the largest Retail Asset Management company of India by 2015 To manage 25 Million sq. ft. of Retail Assets by 2015 To be one of the most reliable Asset Management Company in India.

Objectives
To provide World Class Management Outsourcing for Real Estate Infrastructure To provide cost effective, productive & quality services To create the biggest, specialized manpower database To maximize tenant cash flows and continual occupancy

EPMS :INDIAs Largest Comprehensive Mall Management Company

CITY
Ahmedabad

Spread of EPMS in India

Bareilly Bhilwara Chandigarh Chatrapur Chennai Coimbatore Delhi Gurgaon Gwalior

Hyderabad

PRE OPERATIONS
Project Design & Research Advisory Retail Leasing Consultancy

Jaipur Kota Lucknow Mumbai

POST OPERATIONS
Property Management Services Mall Marketing & Branding

Noida Patna Sikar Udaipur

EPMS- Services Vertical

Operations Management

Marketing Management Administration Investor Owner Management Occupant Management MIS Generation

Financial Management

Specialized Mall Management Services

Vendor Management

EPMS has transitioned into a Premier PMS company with its USP being comprehensive management of Retail Infrastructure.

Property management services

Operation & Maintenance

Finance

Power generation & distribution

Periodic Energy Audit

MIS

Billing

HVAC Systems

AMC Coordination

Collection

Maintaining Books of Accounts

Fire Fighting systems

Inventory Management

CAM Calculation Details

Co-ordination

Property management services

Housekeeping

Tenant Management

Scheduled Cleaning of Areas

External Area & Faade Cleaning

Attending Grievances

Periodic Feedback

Floor Polishing & Glass Cleaning

Pest Control

Helpdesk

Debris Removal

Replenishment Public Amenities

Co-ordination

Property management services

Waste Management

Security Management

Waste Collection

Sorting

In-Out moment Records

Control Systems

Storage

Day\Night Security Watch

Removal

CCTV Monitoring

Managing Public & Private Area

Property management services

Parking Management

Marketing

Daily Inflows

Collection Of Park Charges

Space

Signage's

Managing Park Vehicles

Event Marketing

Celebritys Endorsements

Daily Reports

Enhancing Footfalls

Customer Feedback

Property management services

Liasoning

Horticulture

Liasoning with Local body

Relationship with Local Authorities

Regular Maintenance

Lawn Fertilization & Weed Control

Approvals from Local Authorities

Flower Bad Care

Local Admin Management

Landscape Design Renovation & Installation

Watering of the Plants

Property Management
Business Strategy
Set up a robust monitoring system based on industry best practices

Enablers
SAP

Appointment of key managerial staff

Training & Development

Appointment of key operations contracts

Industry network & relationships

Customer-focused services

Operations & Management

Property Management Financial Strategy

Appoint key management staff

Billed directly to the asset owner on actual

Transparency

Key Operations Contracts

Billed directly to the asset owner on actual

Value addition

Franchisee Fee

Percentage of lease rental or Rupees per sq ft

Properties Under Management

No 1 2 3 Retail Unit Fun Republic Mall Fun Republic Mall Fun Republic Mall Location Lucknow Coimbatore Mumbai Area 5.20 Lakh Sq ft 5.50 Lakh Sq ft 1.80 Lakh Sq ft

4
5 6 7 8 9 10

Fun Republic Mall

Fun Republic Mall TDI Fun Republic Mall Cross River Mall Triton Mall North Square Mall Vasant Square Mall

Chandigarh
Udaipur Delhi Delhi - NCR Jaipur Delhi New Delhi

1.10 Lakh Sq ft
1.20 Lakh Sq ft 0.90 Lakh Sq ft 4.50 Lakh Sq ft 7.50 Lakh Sq ft. 1.20 Lakh Sq ft 5.50 Lakh Sq ft

11
12 13 14 15 16 17 18 19

City Mall
DD Mall R K Cineplex Cine Mall P & M Mall Spectrum Mall Cine mall Amrapali Mall Anurag City Centre Office Complex

Kota
Gwalior Hyderabad Bhilwara Patna Chennai Sikar Bareilly Chatrapur Location Noida Gurgaon Noida Place Gurgaon

2.50 Lakh Sq ft.

3.50 Lakh Sq ft 1.50 Lakh Sq ft 1.10 Lakh Sq ft 2.25 Lakh Sq ft 2.00 Lakh Sq ft 1.00 Lakh Sq ft 2.20 Lakh Sq ft 0.90 Lakh Sq ft Area 3.5 Lakh Sq Ft 2.5 Lakh Sq Ft 3.5 Lakh Sq Ft Area 2.50 Lakh Sq ft.

20 21 22

Zee Office Suncity Business Tower Dish TV Office School

23

Suncity World School

Key Retail Units Managed by EPMS

Triton Mall, Jaipur 7.5 Lakh sft

City Mall, Kota 2.5 Lakh sft

Fun Republic, Lucknow 5.2 Lakh sft

D.D. City Mall,Gwalior 3.5 Lakh Sq.Ft

Key Retail Units Managed by EPMS

Cross River Mall, Delhi 4.5 Lakh sft

Fun Republic, Mumbai 1.8 Lakh sft

Vasant Square Mall, Delhi 5.5 Lakh sft

Cine Mall Sikar, 1 Lakh sft

Fun Republic, Chandigarh 1.1 Lakh sft

Cine Mall Bhilwara-1.1 lakh Sq ft

Key Retail Units Managed by EPMS

R K Cineplex Hyderabad 1.50 Lakh sft

TDI Fun Republic Delhi 0.90 lakh sft

North Square Mall Delhi 1.2 lakhsft

Spectrum Mall, Chennai. 2 lakh sq.ft.

P&M Mall Patna, 2.5 lakh sq.ft.

Amrapali Mall , Bareilly, 2.2 lakh sq.ft.

Commercial Properties

Suncity World School, Gurgaon 2.5 Lakh sq ft

Suncity Business Tower 2.5 Lakh sq ft

Dish TV , Noida Area : 3.5 Lakh Sq. ft

Zee Office, Noida, Delhi 3.5 Lakh sq ft

THE EPMS Strength

Managing Profit Centers & Not Cost Centers. Presently Managing commercial real estate of more than 10 Million sq.ft. Mandate to manage Upcoming Commercial Properties of Sun City Projects Ltd. PAN INDIA. Mandate Of Leasing for 12 million Sq. Ft commercial Space. Experience of handling infrastructure larger than 0.8 million sq.ft. Successfully executing operations on 3000 KVA Gas power generation plant since August 2005 (Brand-JENBACHER AG , Austria). Operation & Maintenance of 12000 Gross Tonnage of HVAC Chiller Plants. Operation & Maintenance of 45000 Gross KVA of Power back up / DG Sets. Maintaining Gross 1500 KLD (Kilo Ltr./Day) ST Plant from October 2006 100% client retention from the day of commencing operations. Inherent Customer Driven Business Approach. Continuous possible operational cost reduction for clients through inbuilt, proven operations models.

EPMS Contract Model

EPMS

Cost to Cost

Fixed (Actual)

Variable (Actual) Electricity/ DG /Telephone Consumables & Equipments R&M Administrative

Operations Manpower Cost Management Fee

EPMS Marketing Objectives

Increasing FOOTFALLS
Supporting Retail SALES Generating MARKETING REVENUES

MALL MARKETING MANTRA

KEEP TRAFFIC HIGH BENEFITS: Increased sales overall. (Retail/ F&B/ Cinema) High traffic builds a positive image and higher valuations of marketing operations. Strategic tie-ups with corporate that add value.

SALES PROMOTION
Theme based Mall promotion- Target customers only Theme based movie promotions- target cinema to ultimately add to incremental sales at retail outlets Exclusive shopping festival Only if retailers are with you Exclusive Food festivals Cross promotion with catchments retailers The overall marketing policy is to make every event (big or small) innovative, interesting and fun experience be it in thru the dcor ,publicity , merchandise, contests , promotions or advertising. It will automatically lead to incremental sales.

WHY EPMS ?
Uniform service delivery Multi-skilled flexible workforce to reduce operational cost without compromising on quality of service delivery. Single window clearance for various issues (Internal/External Customers) Adaptation of best Practices of the industry. Improved Efficiency by continuous R&D Association with 100% statutory and legally compliant agencies. Our Experience in managing 23 Properties across the country. Strict adherence to Service Level Agreements (SLAs) Value addition thru Alliance Partners as per the requirement. Public Relations. Internal Service area Synergies. Smooth transition from project team with well defined & documented procedures. Quality Assurance Reports, Customer Feedback Reports, Monthly Reports, Energy Audits. Site specific operating manuals, Daily Incident Log, Customized Checklists & reporting system Data capturing for MIS, Key Performance Indicators, Cost Viability. 24 x 7 Support from EPMS Corporate Team for various operational issues. Track Record of Essel group.

EPMS 5 P MANTRA
EPMS As a comprehensive Property Management Company catering to all Property Services through single window.
PRICING PLACE PEOPLE PROCESS PASSION Competitive PAN India Experienced People from PMS Cos. Inline with 6 sigma Clients & Customers Oriented.

EPMS Support Formats

Handing / Taking over in presence of senior staff with defined procedures Quality Assurance Reports (QAR) Customer Feedback Reports (CFR)

Monthly Reports (MIS)

Monthly Energy Audits Site specific operating manuals (SOPs) Daily Incident Log Data Recording Key Performance Indicators (KPIs)

1. 1. 2. 3. 4. 5. 6. 7. 8. Deployment Register Area Checklist HK Logbook Machinery Checklist Grooming Checklist Faade Cleaning Checklist Basement \Terrace Cleaning Checklist Atrium / Staircase / Exterior / Corridor Cleaning Logbook Toilet Cleaning Logbook 1. 2. 3. 4. 5. 6. 7. 8. Grooming Checklist Deployment Register Lost / Found Register Inward / Outward Register Time Register Parking Logbook Footfall Logbook Keys Register 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

9.

Status for Updated AMCs Daily Activity Report Complaint Register Break Down Logbook Temperature Logbook Electrical Panel Checklist Diesel Logbook Electrical Reading Meter Logbook PPM Schedule Stock Received Logbook Stock Consumption Logbook Stock in Hand Electrical PM Checklist R & M Logbook Water Meter Reading Logbook

1. 2.

Daily sales Report Monthly Business report 3. Fixed Income Cost Sheet 4. Annual marketing Budget 5. Marketing Initiatives report 6. Area wise benchmarking 7. Inventory Checklist 8. Agreements Documentation 9. Promotions Report 10. Events & Endorsement Reports 11. Yearly Event Calendar.

Strategic Management Structure

Delivery System Performance Plan Develop Process improvement Plan Restructuring Delivery Relationship Service Quality Measures Maintenance Management Preventive Maintenance Condition Monitoring Corrective Maintenance Help Desk ( Site) Forward Complaints/ Reports/ Orders to appropriate Person Monitor Performance Maintain Database for all calls.

Management System Health & Safety Staff Professional Development

 EPMS is about Managing People & Places to achieve Best Value for Money by balancing between User & Business Needs to achieve optimum organizational effectiveness.

Mall Management Queries Contact us Web: www.epms.in

EPMS DELHI OFFICE

Essel House B-10, Lawrence Road New Delhi-110035 Contact : 9999767288, 9999766942 email: epms_bd@ecity.esselgroup.com pardeep.verma@ecity.esselgroup.com

HYDERABAD OFFICE
M. Rajeshwari Complex, 3rd Floor, Canara bank Building, R.P. Road, Secunderabad, Hyderabad 500026 Tel: 040-40124444 / 9052457766 email: gvk_satya@ecity.esselgroup.com

MUMBAI OFFICE.
Plot No. 844/4, Shah Indl. Estate, Off. New Link Road, Opp. Laxmi Indl. Estate, Andheri (W) Mumbai 400053 Tel: 022-66755700 / 9920179580 email: vikas.ladhe@ecity.esselgroup.com

COIMBATORE OFFICE.

Fun Republic Mall S-7,NO-474,Near Ranga Villas Mill, Avinash Roa Near PSG Krishnammal College, Coimbatore641004 email:sugunan.nair@ecity.esselgroup.com

Our business is to better yours