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Statement of Work

[date (in dd-MMM-yyyy format)]

Statement of Work Example


Current Version Date Created (dd-MMM-yyyy) Created by Date Published (dd-MMM-yyyy) Approved by Information Classification Document Objective Related Documents

[confidential or non-confidential]

Release

Effective from

Author

Modification Description

Company Confidential

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TABLE OF CONTENTS 1. INTRODUCTION ...........................................................ERROR! BOOKMARK NOT DEFINED. 1.1 1.2 1.3 1.4 1.5 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 PURPOSE .............................................................................................................................4 BACKGROUND .......................................................................................................................4 S COPE.................................................................................................................................4 DEFINITIONS, ACRONYMS AND ABBREVIATIONS .............................................................................4 REFERENCES.........................................................................................................................5 FEED MODIFICATIONS.............................................................................................................6 FILE RECONCILIATION (BR 3.0) ................................................................................................6 WEB INTERFACE MODIFICATIONS (BR 1.0) ..................................................................................7 REPORTING (BR 2.0) .............................................................................................................9 PLACARDS ..........................................................................................................................11 ACTION CODES REQUIREMENTS ...............................................................................................11 T RACKING # S EARCH (NAME CHANGED FROM QUICK S EARCH).........................................................11 DOCUMENTATION & T RAINING ................................................................................................12 IMPLEMENTATION/DEPLOYMENT ..............................................................................................13 S YSTEM S UPPORT.............................................................................................................13 PROJECT T OTALS..............................................................................................................13

2. DESCRIPTION OF WORK ............................................................................................... 5

3. GROUND RULES............................................................................................................ 15 4. DELIVERABLES ............................................................................................................. 15 4.1 4.2 COMPANY DELIVERABLES .......................................................................................................16 CLIENT DELIVERABLES...........................................................................................................16

5. STATEMENT OF WORK APPROVALS ............................................................................ 17

Company Confidential

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Statement of Work Example

1. Introduction

1.1

Purpose

This Statement of Work (SOW) will define the overall scope and description of work for the Project which is referred to in Attachment G to the Software License, Services and Maintenance Agreement, dated as of November 17, 2000, by and between Company and Client, Incorporated. The services to be performed as part of the Project are addressed herein along with a schedule under which the deliverables will be developed and delivered to Client. Defined terms used herein and not defined herein shall have the meanings assigned to them in the Agreement. The purpose of the Project is for Company to provide a single source of data visibility for ordering and delivering items for use by Client and its customers. As part of this Project, the system will be enhanced to become a user-friendly fully integrated system where customers can access and process information with greatly reduced data integrity issues and Client will not longer be required to use a legacy product along with Companys product. Using the New Software to be provided by Company hereunder, even though the data generated at BellSouth has multiple sources, it will be centrally managed and controlled, and allow timely corrective action to be taken by sending notifications and alerts to the user community. The scope of the effort under this Project encompasses the development of enhancements to the Company software listed in the Description of Work section of this document.

1.2

Background

After reviewing the User Requirement Document, Company has produced this Statement of Work document that provides a full description of the work to be performed, the Additional Software being licensed, the maximum fees to be charged and other pertinent details with respect to the Project.

1.3

Scope

Client users will utilize the enhanced system in 21 facilities in the southeast United States. The Clients customers users will utilize the system to view data and run reports. The customers suppliers will provide data that will be fed and viewed in the system, thereby eliminating the need for the Clients legacy system. No other computer system will be impacted.

1.4

Definitions, Acronyms and Abbreviations

This section provides the definitions of all terms, acronyms, and abbreviations required to properly interpret the Statement of Work.

Acronym SOW UAT

Description Statement of Work User acceptance test

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Acronym Description

Software defect

A coding error or defect in software that causes a computer program to malfunction. It occurs when the software, which should work as designed, does not do what it is supposed to do because the programmer made coding errors.

Deliverables are implemented and deployed in multiple phases as required by the Client. Phases proposed: Phase I 1) Web Interface Modifications 2) Feed Modifications Multi-Phase project approach 3) Action Codes 4) Tracking # Search Phase II 1) Reporting Phase III 1) Placards Phase IV 1) File Reconciliation

Canned Report

A report designed and developed in advance with pre-defined structure and definition

1.5

References

This section provides a complete list of all documents referenced elsewhere in the Statement of Work.

Title User Requirement Document 1.2

Date April 3 , 2003


rd

Publishing Organization Client

2. Description of Work
This section identifies the work that needs to be accomplished by Company in the development of the project. Company has broken down the project into sections, which is consistent with all other documents produced throughout this Project. The functional

Company Confidential

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Statement of Work Example


specifications set forth therein shall be considered the Additional Specifications for the New Software to be supplied and developed hereunder. All services hereunder will be provided at the rate of $100 per hour. The amounts indicated under the column marked Maximum Cost in the matrices below are the maximum costs to be charged for the work indicated. Any and all hours which Company needs to spend over and above such maximum amounts in order for Company to complete such work through final acceptance testing by Client shall be provided by Company at no additional charge or expense to Client.

2.1
Ref #

Feed Modifications
Function Description Hours

For detailed specifications refer to the User Requirement Document.

Existing feeds 1) Robart Logistics Pickups Suwanee 2) KMM Outbound Decatur 3) Verizon Outbound Tampa 4) Verizon Outbound Suwanee 5) AT outbound feed to System (to be turned off) Maintain the existing inbound data feeds into System. Turn off the System outbound data feed to System. Add new fields.

All required functionality.

65

2.2

File Reconciliation (BR 3.0)

For detailed specifications refer to the User Requirement Document.


Ref # Function Description Hours

SolutionYY Proactively capture and report on file transmissions between data sources and SolutionXXX. NOTE: Cost reduced by $6,235: [rate * hours] does not add up.

All required functionality including required fees.

491

SolutionYY license fee

N/A

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Ref # Function Description Hours

(required). Flat file adapter fee (required). Setup/configura tion fee (required). Per-transaction fee (requiredwaived). N/A N/A

N/A

2.3

Web Interface Modifications (BR 1.0)


For detailed specifications refer to the User Requirement Document.

Ref #

Function

Description

Hours

BR 1.1

Process Steps Modifications Modify the process for tracking data online in System. Changes include reducing the number of steps a user must take to access the tracking search function and standardizing the process steps for all users. Tracking Search (existing Item Tracking History) Display a standard, user-friendly search screen that allows the user to enter multiple variables to gain visibility to events that have taken place on orders. Provide additional and more flexible search capabilities, easier identifiers and easier access. Tracking Results (existing Tracking

All required functionality.

114

BR 1.2

All required functionality.

74

BR 1.3

All required functionality.

76

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Ref # Function Description Hours

Items List) Display information based on selection criteria entered in the Item History Tracking (> Tracking) screen. The Tracking Item List report (Tracking Results) will be used to show variances/gaps between requested event, actual scan event and delivery event. This report will provide multiple ways to analyze Pickup and Delivery activity. For example, user could look for items that dont have an Actual Ship Date. Then, they could drill-down on an item to the Tracking Detail and see the actual scans (e.g., there may be a Pickup or Load, but no Delivery). BR 1.4 & 1.5 Tracking Detail (existing Item Tracking History Detail) To display all tracking records for the selection made in the Tracking Items List (> Tracking Results) screen. The Item Tracking History Detail report (Tracking Detail) will include all tracking information pertaining to a tracking number available in one place, including ASNs. All required functionality. 128

Company Confidential

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Statement of Work Example

2.4

Reporting (BR 2.0)

For detailed specifications refer to the User Requirement Document.


Ref # Function Description Hours

BR 2.1

SolutionXXXBusiness Objects Integrate an ad-hoc reporting tool (such as Business Objects) into System that will allow users to design and generate reports on their own. Provide better reporting, monitoring and analysis of tracking activities. Using a reporting tool will increase speed and flexibility in designing, creating and publishing reports to users. NOTE: System does not support the clientserver model of Business Objects. This cost reflects the web-based model licensing costs for 10 licenses except for setup and integration. Hardware is not included in this estimate

All modules excluding monthly hosting fees.

N/A

WebIntelligenc e (Query Reporting & Analysis (core), Scheduling, and Broadcast Agent) module only. Data universe setup by Company.

N/A

78

SolutionXXX-Business Objects Hardware Server:

Company Confidential

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SolutionXXX-Business Objects requires a separate server in order to run efficiently. The server must have the following configuration: Windows 2000 server Dual 2.8 GHz Xeon CPU w/ 512 K cache Dual 36 GB HD 1 GB DDR RAM Dual 500 W Power Supplies, AC Redundant Dual NICs RAID 1.44 MB Floppy Drive 24x IDE CD-ROM

**NOTE: The proposed configuration reflects the use of this server for both ATView-Business Objects and ATMobile applications. The approximate cost of the hardware server with the above configuration is $5,078.25*. The Client has agreed to make this purchase through Company and pay the final amount in a separate invoice. * All product and pricing information is based on latest information available (obtained on May th 14 , 2003) from the hardware vendor and is subject to change without notice or obligation. SolutionXXX-Business Objects Hosting: Hosting of SolutionXXX-Business Objects is required for the WebIntelligence (Query Reporting & Analysis (core), Scheduling, and Broadcast Agent) modules. Configuration: Hosting Facility Data Backup Hardware Maintenance Hardened, hurricane proof facility Daily incremental backups and weekly full backups Hard drive defragmenting, swappable hard drive refreshing for redundancy, hardware upgrades, and hardware driver updates OS u pgrades, updates, service packs, hot fixes, and security patches Virus protection for both application and data Secures network from unauthorized access Network is up 99.9% of the time Application updates, upgrades, fixes 1.54 megabits of bandwidth capacity 2 UPS devices with the capacity to run 7 days without any electrical power 2 or more back-up generators with the capacity to run 20 days on fuel Room equipped with heating, ventilation, and air conditioning systems that provide appropriate and consistent airflow, temperature and humidity levels Physical security consists of unique PINs and biometric scans Room equipped with fire and smoke detectors, alarms and extinguishing

OS Maintenance Virus Protection Firewall Security (CheckPoint FW-1) 99.9% Up-time Software Maintenance T1 Capacity Redundant uninterruptible power supplies Multiple redundant back-up generators HVAC

Multiple levels of security Fire Suppression

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systems based on local building codes. This includes pipe sprinkler systems and underfloor leak detection systems Monthly fee: $390

NOTE: The hosting configuration and pricing reflects the use of this hosting for both ATViewBusiness Objects and ATMobile applications. This amount is NOT calculated in the Grand Total presented in this document and will be invoiced separately on a monthly basis.

2.5

Placards

For detailed specifications refer to the User Requirement Document.


Ref # Function Description Hours

Placards Functionality Placards will be used to verify whether a driver scanned the Drop Code in the location or from any other item other than the placard (i.e.: a pocket card).

All required functionality.

121

2.6

Action Codes Requirements

For detailed specifications refer to the User Requirement Document.


Ref # Function Description Hours

Action Codes Add an Action Code for an ASN file transfer (import) into System, and provide users with a more user-friendly description of System action codes.

All required functionality.

24

2.7

Tracking # Search (name changed from Quick Search)

For detailed specifications refer to the User Requirement Document.


Ref # Function Description Hours

Tracking # Search (name changed from Quick Search) Allow users to quickly

All required functionality.

18

Company Confidential

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Ref # Function Description Hours

and easily search for tracking data from all System screens.

2.8

Documentation & Training

For detailed specifications refer to the User Requirement Document.


Ref # Function Description Hours

Documentation NOTE: Company will not provide printed or hard copies of user manuals. The Client will receive an electronic copy of the user manuals from which the Client may print hard copies.

Updated System user manuals. SolutionYY user manual. SolutionXXXBusiness Objects user manual. PowerPoint presentation to guide the training. Four remotely conducted system functionality classes for Client managers for 7 people maximum each. Two remotely conducted system functionality classes for senior BellSouth staff for 7 people maximum each. One remotely conducted technical class on SolutionYY for 2 people maximum.

120

Training NOTE: Expenses incurred for conducting all these sessions via Web are not included in this estimate and will be invoiced separately on actual cost.

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Ref # Function Description Hours

One remotely conducted technical class on SolutionXXXBusiness Objects for 2 people maximum.

Documentation and training materials will be available on training day in accordance with the Schedule section in this document.

2.9

Implementation/Deployment

For detailed specifications refer to the User Requirement Document.


Ref # Function Description Hours

Implementation / Deployment

Implementation /deployment fee.

180

2.10 System Support


This subsection identifies the System Support work that will be provided by Company relating to this project. Company will provide up to 80 hours of support (software defects, technical support, questions, etc.) during the first two months of operations at no extra charge for the client. Upon completion of the 80 hours of support provided above, Company will continue to support the New Software developed hereunder in accordance with the provisions set forth in Attachment G.

2.11 Project Totals


Payment terms for this Project are set forth in Attachment G. Phase I
Function Hours Maximum Cost

1) Web Interface Modifications 2) Feed Modifications 3) Action Codes 4) Tracking # Search Total

499

49,900

499

49,900

Phase II

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Function Hours Maximum Cost

1) Reporting 2) SolutionXXXBusiness Objects license fee Total

78

7,800 31,500

78

39,300

Phase III
Function Hours Maximum Cost

1) Placards Total

121 121

12,100 12,100

Phase IV
Function Hours Maximum Cost

1) File Reconciliation 2) Price reduction 3) SolutionYY license fee 4) SolutionYY flat file adapter fee 5) SolutionYY setup/configurati on fee Total

491

49,100 -6,235 7,000 15,000 7,500

491

72,365

Documentation & Training


Function Hours Maximum Cost

1) Documentation 2) Training Total

120 21 141

12,000 2,100 14,100

Deployment
Function Hours Maximum Cost

1) Deployment Total

180 180

18,000 18,000

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Totals These totals include Documentation, Training, and Implementation/Deployment.

Breakdown

Hours

Maximum Cost

Hours SolutionYY price reduction SolutionYY fees SolutionXXX-Business Objects license fee Hardware server estimate* GRAND TOTAL Monthly hosting fee

1,510

151,000 -6,235 29,500 31,500 5,078.25

1,510

210,843.25 390

* The approximate cost of the hardware server with the above configuration is $5,078.25*. The Client has agreed to make this purchase through Company and pay the final amount in a separate invoice. All product and pricing information is based on latest information th available (obtained on May 14 , 2003) from the hardware vendor and is subject to change without notice or obligation. Monthly hosting fees are NOT calculated in the Grand Total presented in this document and will be invoiced separately on a monthly basis.

3. Ground Rules
This section provides the known facts and assumptions used to prepare the Statement of Work.

ID

Ground Rule All aspects of acceptance testing will be the responsibility of the client. All elements of the test environment will be installed, configured, maintained and provided by Company. The Client will develop, with the guidance of Company, and provide Company with detailed use cases that are essential in the Company development life cycle. The application will not be deployed until the test plan has been successfully executed and accepted by the client. Multiple Language support is out of scope for this SOW.

2 3

4. Deliverables

Company Confidential

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4.1

Company Deliverables

This section lists Company minimum deliverables to the Client for this project (collectively, the Deliverables). Deliverables Statement of Work Product Documentation Purpose Defines description of work with cost estimates. Product as designed. User manuals and PowerPoint presentation that can be used to train users on the system. Training as defined in the corresponding section of this document. Correct any software defects found after product is delivered at no charge to the Client.

Training

Software defects

4.2

Client Deliverables

This section lists the Clients minimum deliverables to Company for this project.

Deliverables

Purpose This document establishes the business and project objectives, processes areas, business requirements, rules and events concerning the identified business processing areas and the process threads that make up each of those process areas. Any and all changes to the requirements specified in the User Requirement Document after they have been approved must be communicated in writing. File layouts, definitions and data samples for each import file type to be processed. File Layouts, definitions and data samples for each export file type to be produced for exporting. List of interface requirements that change throughout the development cycle. Layouts and field definitions for each screen and report to be produced.

Business Requirements

Changes to Business Requirements Import File Layout and Definitions Export File Layout and Definitions Data Interface Changes Requirements Screen and Report Layouts

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Deliverables Use Cases Purpose Detailed use cases that are essential in the Company development life cycle.

5. Statement of Work Approvals

Name

Function

Signature

Date

Company Confidential

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