<<Programe Name>>
COURSE GUIDE
Contents
Message from the Head of Department Introduction What Is Internship? Objectives of Internship Recommended Reading Important Links During Your Internship Period Course Leader Internship Tutor Placement Office Registration Of The Course Obtaining A Host Company Option 1: InternshipSourced By The Student Option 2: Internship Sourced By The Department Option 3: Internship Sourced By The Placement Office Approvals On Internship What Students Have To Do And When? Policies Governing Removal From Internship Assessment Components Work Performance and LogBook Internship Presentation Internship Reports Internship Report Preparation Guide Arrangement of Report Preparation of Final Copies of the Internship Report Appendix Internship Forms Request Form For Internship Internship Confirmation Form Internship Logbook Internship Supervisor Report Presentation Evaluation Form Internship Report Marking Scheme for Examiner
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Dr Alice Escalante De Cruz Department of Mathematics & Science School of Science & Technology Room: S219 Email: alice_cruz@nilai.edu.my Tel: 60 6 8502 338 (Ext 347) Fax: 60 6 8502 339
Objectives of Internship
The objectives of Internship include: To gain practical experience working at an off-university campus facility; To apply knowledge taught in the lecture rooms in a real industrial situation; To participate in routine procedures and activities of the organization and enhance organizational and time management skills; To develop professional skills necessary to successfully relate to colleagues, staff and supervisor(s); and To improve written and oral communication skills with individuals and groups.
Many benefits are derived from these experiences. Interns have the opportunity to: Practice skills and gain additional knowledge; Explore career choices; Compare personal goals and expectations to career requirements; Prepare for career advancement; and Bridge the gap between formal education and the working world.
Recommended Reading
1. Neugebauer, J. (2009). Making The Most Of Your Placement. Sage Study Skills Series 2. Herbert, I. (2004). Managing Your Placement: A Skills Based Approach. Palgrave Macmillan. 3. Fanthome, C. (2004). Work Placements: A Survival Guide For Students. Palgrave Macmillan. 4. Cottrell, S. (2003). Skills For Success: The Personal Development Handbook. Palgrave Macmillan.
1. Course Leader
Course Leader allocation will be confirmed to you by email early in the academic year. Make sure that you have activated your University email address and access it from time to time. What does the Course Leader do? A. Placement for students To investigate and approve the internship site sourced by the student. Or connect students with internship sites that match as closely as possible to their learning expectations and make the necessary arrangements with the host company on the proceedings of the internship to include: application, confirmation and evaluation. Or request the Placement Office to develop the internship activity for students. Establish a working relationship and maintain effective communications with the internship host companies. Inform the industry supervisor on the requirements of the internship and the evaluation system practiced by the programme. B. Preparation of students for internship Hold meetings with students for a briefing on the internship prior to their placement to assist them with course registration and the selection of their internship site. Train and prepare students for the internship, submission of the internship report and internship presentation. A minimum of 6 hours should be clocked in for these meetings. C. Academic contact point and monitoring of interns Support the intern during the work experience through periodic contact with both the intern and industry supervisor. Monitor and assess the performance of individual interns against the requirements of the internship course. Assess the required submissions from interns. Undertake a visit to the workplace, if necessary.
2. Internship Tutor
Internship tutor allocation will also be confirmed to you by email early in the academic year. It is possible that the course leader and the internship tutor are the same persons. What does the internship tutor do? Supports the activities of the course leader and the placement office, including undertaking employer liaison and providing advice and information to interns and organisations, which host the interns. Assesses the interns performance against the requirement of the course. Communicates industry supervisors feedback and issues to the course leader.
3. Placements Office 4
The personnel at the placement office will manage and develop the internship activity for students on programmes at the School of Business and School of Science and Technology. They will also support the students in the other Schools as required during the period of preinternship preparation and the internship. The office also undertakes support visits to students on internship to facilitate student development and work based learning, and to maintain good employer relations.
Registration March
ONLY for DMLT students Internship Period January - May Registration July of the preceding year
July - November
Approvals On Internship
The internship sourced by students must be approved by the Department through the respective Course Leader prior to the commencement of the internship. Students should fill in the Internship Confirmation Form and submit it to the Administrative Assistant of your School with the internship offer letter. Once the Course Leader has approved the Internship, the students internship particulars will be registered to the Universitys Industrial Internship Database. Only officially recorded internship is to be considered valid. Internships sourced by the department and the placement office do not require approval by the Department. However, students should also fill in the Internship Confirmation Form to confirm their acceptance of the internship. Overseas students can communicate with the Course Leader using email or fax. Students are not allowed to change a host company during the internship period unless written permission from the Course Leader has been obtained.
Prepare CV and application letters Send applications to companies with CV and endorsement letters, if you choose Option 1 Or submit CV to the Course Leader and Placement Office if you choose Option 2 and Option 3, respectively.
Option 1: You are free to approach companies directly for internship opportunities. But you are given only a maximum two months from this week, to find one. Failing which, you are advised to follow Option 3. Option 2(ONLY for identified programmes): The Department will arrange your internship with its contacts Option 3: The Placement Office will arrange your internship with its contacts
Topic 6: Internship Course Guide Topic 7: Internship Presentation Guidelines Topic 8: Internship Report Guidelines Submit the form with the offer letter to the AA of School Placement Office will arrange your internship with its contacts if you are unable to get an internship offer Submit the form to the AA of School
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For internship sourced by students: Get approval of internship from your Course Leader
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Confirm acceptance of internship and notify your Course Leader Attend third briefing session by the Course Leader/Internship Tutor
Internship Confirmation Form available from AA of School Schedule and venue of the briefing sessions available from AA of school
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Recap and reconfirm internship host companies Hand out forms Internship objectives are assigned to students by course leader/internship tutor (ONLY for MLT, AIRCRAFT, HOSPITALITY and NURSING students)
Discuss internship objectives with industry supervisor Start to record your daily activities in your internship logbook
Schedule an appointment with your industry supervisor to complete this requirement. Show your logbook to your industry supervisor and request for his/her initials/signature at the end of each week
Arrange a visit by your Course Leader/ Internship tutor or the Placement Officer, if required
Contact your Course Leader/Internship Tutor to arrange a suitable time and date for the visit.
Check the course guide for the format of the presentation and report Internship Supervisor Report available from Course Leader and in your course guide
47-48 ( DMLT)
Request your industry supervisor to put the Internship Supervisor Report in sealed envelop, sign across the seal and hand-in to you on your last working day. Your industry supervisor can also post the form to the Manager of the Universitys Placement Office. Ensure that you have given the correct address.
Your CourseLeader/Internship Tutor will advise you of the last day of submission.
The presentation may be arranged either in the University or the company premises. Your Course Leader/ Internship Tutor may require you to submit a soft copy of your presentation.
REMINDER
It is not our role to remind you of your responsibilities or to chase you for required paperwork or assignments. Failure to submit work and comply with the entire course requirements within stipulated dates will result in an INCOMPLETE GRADE for the course. In such a case, you will be required to register for the course again by completing the course registration procedures.
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An intern may be removed from an internship site if the intern: 1. Fails to demonstrate reliability in terms of attendance or completion of responsibilities; 2. Fails to demonstrate adequate capacity for functioning as a member of a work team; or 3. Fails to demonstrate capacity for ethical practice. 4. Commits an offence deemed crime that is liable for a lawsuit. 5. Does not comply with policies and regulations at the internship site. 6. Has been found to incite unrest or mutiny at the internship site. 7. Participates in the active grapevine contributing to uneasiness and discomfort among staff or the supervisor in charge. 8. Fails to report on day one at the stipulated time and is frequently unable to perform up to the set standards in the industry. Upon receiving any negative feedback pertaining to the above from the designated industry supervisor, the module leader/internship tutor and personnel from the placement office will consult with the industry supervisor to determine the reason for the request. If it is found that the intern cannot complete the internship requirement, the intern will be removed from the internship site. The decision to remove an intern from an internship may not be appealed. Interns who find a host company for internship unacceptable for personal or professional reasons, should contact the course leader immediately to discuss their needs.
Assessment Components
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As all internships are individual and the setting of objective criteria would be difficult to monitor, assessments are not formally marked. The assessment of the individual internships will be by formative feedback, providing the individual intern with both useful feedbacks from their industry supervisor and the course leader/internship tutor. Assessments of the internship are made on the basis of the following main areas: Work performance and logbook to be assessed by the industry supervisor Internship report and/or an internship presentation to be assessed by the module leader/internship tutor
Internship Presentation
Students may be required to present their internship work to an audience of their peers, the course leader/ internship tutor, industry supervisor, and other academic members of their programme. It will typically be scheduled at the end of the academic semester upon completion of the internship. The internship presentation should be similar to the work presented in the internship report. It is designed to help improve oral communication and IT skills. Students will also be required to answer questions posed by the audience on field-related topics. Students should prepare a 10-15 minutes power point presentation and allow about 5-10 minutes for audience questions. A slide show should be presented using a laptop computer, LCD, and PowerPoint Software. The slide show may include a variety of different images, including photos, text, tables, figures, and charts. The well-prepared student will begin work on the presentation during the internship period through seeking needed information from the professionals and resources available on site at the internship host company. Nevertheless, the oral presentation should not simply be a series of images, but instead include different types of images as needed to best communicate lessons learned during the internship experience. Your course leader/ internship tutor will advise you if you are required to submit a soft copy of your presentation. The Internship Presentation Evaluation Form will be used to assess your presentation by your peers, course leader/ internship tutors and other academic members of your programme.
Internship Reports 12
The submission of your internship report is one of the last steps in the program leading to the completion of your diploma or degree courses. The report is a scholarly statement of the results of the student's internship. To ensure uniformity in the format of the report, guidelines have been established. These guidelines are designed to ensure that all papers are high in quality and consistent in the arrangement of the contents. The internship report must be a professionally finished work in format, style, spelling and appearance, as the finished document reflects on both the student and the University. The format of the report should be consistent with the guidelines presented herein. Failure to follow these instructions may result in an instruction to revise it. You are required to submit the internship report within TWO WEEKS of the completion of your internship experience. To avoid delay, every student should begin work on the report during the internship period. Please refer to the Internship Report Preparation Guide when preparing your report.
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The front cover must have : The University College Name Your diploma or degree course name The title of your report Your place of practical training Your duration of internship By (Your name / Student ID)
One original title page, prepared in the same format as the attached sample (see the end of this document), must be submitted with the original signatures of the course leader/ internship tutor. The title page is numbered i, but the page number is not displayed. 2. Table of Contents A report is expected to have a Table of Contents for the convenience of the reader. 3. Dedication and/or Acknowledgements If you wish, you may include a page with a brief note of dedication or acknowledgment of help received from particular persons. The pages of this section should be assigned a place in the small Roman number sequence for the preliminary pages, and the numbers should be displayed at the center of the bottom margin of the page. 4. Summary writing (ABSTRACT) Now you should be ready for the summary. Often called an abstract or prcis, the summary should tell in a nutshell all that the report accomplishes: 5. its aims (introduction) what it looked at (introduction) how it looked at it (introduction) what was found (main body) what action is called for (conclusions / recommendation) The abstract must adhere to the 250 word limit. The Content List This is where a good report begins. Design a good content list before you start writing and everything else will come easily. The content list will have specific chapter or section headings for the main body of the report. The facts or evidence are presented in these sections. It extends from the introduction up to the conclusions and recommendations. You should make clear reference to the texts, which constitute your evidence. 6. Chapters Each project that you worked on should have its own chapter. Therefore, there should be several chapters in your report, and each chapter must follow the format below:
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a.
Introduction The purpose of this section is to introduce the reader to the department that you worked in. It should outline the organization chart, job scope, aim, and nature of the work.
b.
Policy or procedure of the department If there are any policies or procedures of the department that you worked in, state them in this section.
c.
Main body In this section, you should describe your experience during your internship.
d.
The conclusions and recommendations This section reflects the findings or outcome of your internship. Conclusions and recommendations can be combined or dealt with in two separate sections. Either way, they should be clear and precise. They are better listed with headings. Conclusions This should draw out the implications from the main body of your report. They should relate closely to the textual content of the report and should never introduce new material. Recommendations - should be aimed at improving the situation at the department that you worked in. It should describe a clear course of action. Appendices A last section may contain supporting data for the text in the form of one or more appendices. The appendices are where you should put all the supporting information for the report. It is also where you place all the information you have collected in the form of letters, forms, data sheets, maps, charts and so on. For example, appendices can be used to present the following types of information: Information, which is useful to understanding of the presentation, but is not essential to the text. Supporting evidence not available in normal published sources and held only by you.
e.
Anything in the appendices should have been referred to in the text. f. The bibliography This may also be called a list of references, as it is a list of the published evidence you have referred to. Non-standard publications such as letters, which only you have access to do not go in the bibliography. g. Internship Supervisor Report
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You will secure from your internship host company Human Resources or Industry Supervisor a written evaluation of your performance during the internship. This evaluation will be conducted using the Internship Supervisor Report. Preparation of Final Copies of the Internship Report 1. Number of Copies Each student must submit to the Course Leader a bound copy of the internship report signed by the Internship Tutor, together with a CDROM of the soft copy of the report. 2. Paper The original internship report must be printed on standard size A4 white paper. Only one side of the paper may be used. The paper must be of the appropriate grade, acid-free, plain white, with no ragged edges. Erasable bond types of paper are not permitted. If you are using continuous feed paper, it must conform to the above specifications and there must be no signs of perforation on any part of the internship report. 3. Typeface Consistency of typeface is vital. Use Myriad Pro 11 font. Either underlining or italic typeface may be used for purposes of emphasis or for distinguishing section headings. A laser printer is recommended. Scientific names of genera and species should be underlined or printed in true italics. 4. Corrections Make corrections with the greatest care. 5. Spacing Use 1.5 spacing throughout except in footnotes, indented quotations set off from the text, bibliography entries of more than one line, and materials such as captions or tables and appendices of data. 6. Margins Every page of the internship report must be kept within margins set as follows: A minimum margin of 1-1/2 inches (for binding purposes) on the left side of the page; 1 inch at the right side; 1-1/4 inches at the top and bottom of the page. Any page submitted with less than the minimum margins will be rejected. 7. Pagination All pages except the title page and abstract page are numbered. This includes full page photographs, charts and graphs, the bibliography, and appendices. For the preliminary pages, use small Roman numerals (ii, iii, etc.). Page( i) is the title page, but the page number is not printed on this page. The Table of Contents is numbered with the page number(s) displayed. The abstract follows and is numbered, but the page number(s) will not be displayed.
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The first item on the Table of Contents list will be the dedication or acknowledgment section you may wish to include. This is numbered with the page numbers displayed. The remainder of the internship report is numbered with Arabic numerals (1, 2, etc.). The page numbers that are displayed must be centered at the bottom of each page, within the bottom margin. Note that words, punctuation, or diacritics of any kind should not accompany the page number: it says 4, not -4- or 4. or Page 4.
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INTERNSHIP REPORT JW MARRIOTT HOTEL KUALA LUMPUR 13TH MARCH 07 - 13th AUGUST 07
(according to your hotel and your duration date)
The internship report of Lim Swee Lee is approved: __________________________________________ Ms. Peace Tham Yuen Ping / Internship Module Leader
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Note: a. b. This form is to be filled in by the student. Please return completed form to the Administrative Assistant of your School as soon as possible.
Personal details Student name: Gender: Course code: Contact details Home address:
Checklist (please indicate if these have been done) CV and photograph attached ......................................................................... Registered for Internship Course ................................................................... Obtaining host company for internship Option 1: Applying for own internship .................................................... Option 2: Option 3:
Insurance covered ......................................................................................... Other Information (e.g. preferred type of job, special requirements, etc.)
Students signature
Date:
DISCLAIMER: IF THE STUDENT IS UNABLE TO SECURE A SUITABLE ORGANIZATION FOR INTERNSHIP, THE FINAL DECISION FOR INTERNSHIP WILL BE AT THE DISCRETION OF THE COURSE LEADER.
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Note: a. When you have received an offer of work for your internship, you must complete this form and have it signed by the Internship Course Leader before you accept the job. Failure to do this will result in your work being discounted for the purpose of an internship. b. Please return completed form to the Administrative Assistant of your School as soon as possible. This section to be completed by the student Student details: Student name: Gender: Contact Details (work): Handphone: Email (other than university):
Company details: Company Name: Address: Telephone number: Fax number: Contact person: Job Title: Address (if different from above):
Handphone: Email: Students signature To be completed by the Department of __________________: Course Leader: Form Received (Date): Internship Tutor: Date
Internship Logbook
SAMPLE - ONLY
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Student details: Student name: Gender: Contact Details (work): Handphone: Email (other than university): Pro Programme of study Year/semester of study Start date of internship End date of internship Student ID: Position offered:
Host company details: Company Name: Address: Telephone number: Fax number: Contact person: Job Title: Address (if different from above):
Handphone: Email:
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Declaration
I hereby declare that all information provided above is true.
(Date)
Note:
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a.
This form is to be filled in by the Internship Supervisor or Human Resource Personnel of the host company after the student has completed his/her internship. Please attach a letter of internship completion from your company. Please post/fax the completed form to the following address within 7 days after the internship is completed.
b. c.
Manager Placement Office Nilai University College No.1, Persiaran Kolej BBN Putra Nilai, 71800 Nilai Negeri Sembilan Darul Khusus Malaysia Fax number: +60 6 8502339
Student Name: Programme: Start Date of Internship: End Date of Internship: Internship Period (Weeks): Company Name: Address: Telephone number: Fax number:
Please use this scale to evaluate your interns performance: 1. 2. 3. 4. 5. Unsatisfactory never demonstrates this ability/does not meet expectations Uncomplimentary seldom demonstrates this ability/rarely meets expectations Fair sometimes demonstrates this ability/meets expectations Commendable usually demonstrates this ability/sometimes exceeds expectations Exceptional always demonstrates this ability/consistently exceeds expectations
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2. Maturity in problem solving 3. Initiative and enthusiasm 4. Clarity in decision making 5. Exhibits professional behavior
B. Competence
17. Behaves in an ethical manner 18. Fits in with organizational culture 19. Copes well in stressful situations 20. Adapts to a variety of tasks
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Students overall performance in the internship was (please circle where appropriate): 1. Outstanding 5. Poor 2. Very good 3. Good 4. Satisfactory
General Assessment Your response to the following will help us to evaluate and assess the interns performance. 1. How well did the intern complete his/her assigned duties? 2. Was the intern adequately prepared to take on this internship? 3. Do you have any suggestions for improvement in educating and training interns to be more adequately prepared to face the job environment?
(Date)
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Note:
a. This form is to be filled in by the Course Leader, Internship Tutor and other academic members of the programme attending the internship presentation.
The Project Project description sound, relevant Solution presented sophisticated, searching, original Use of Resources solution well-researched The Presentation Structure coherent, logical, well sign-posted Presentation Skills lively, imaginative, clear Time Management well organised, right length Best Features of Presentation: GOOD POOR muddled, fragmentary GOOD GOOD POOR POOR superficial, narrow, derivative sketchy, irrelevant, inaccurate
GOOD
GOOD GOOD
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Excellent 10 Excellent appearance, no spelling mistakes, good syntax, well-paragraphed with clear indication of structure, smooth flow, illustrations, and appropriate appendices.
Nil 0 Untidy appearance, careless spelling, poor grammar, fragmentary structure, lacking in sequence, no illustrations or appendices, does not conform to requirements.
Objectives clearly stated and translated by an appropriate investigation methodology. Excellent self-evaluation of methodology. Conclusive evidence of objective attainment.
Objectives unclear and unstated. No reference to methodology employed, little or no evidence that objectives have been attained. Little evaluation of methodology.
Conclusions developed from an appropriate range of data, discussion logically developed from sequentially established facts with evidence of critical analysis. Convincing argument from a substantial range of sources.
Uncritical acceptance of data at face value from limited range of sources. Confusion between fact and opinion. Generalizations made and lacking in logical development.
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Originality
Novel subject for investigation, innovative approach, creative methodology and presentation, recommendations and conclusions representing an original perspective.
Lacking in originality, chiefly reproduction of existing material with little discriminatory selection.
Use of References
Wide range of references, comprehensive coverage of the subject utilizing both academic and other texts. References cited according to guidelines given.
Few references, poor coverage of the subject. Little use of academic texts to interpret subject. Weak referencing.
Conclusion/ Application
Demonstrates a clear understanding of potential applications and/or limitations. The theoretical and practical areas integrated wherever appropriate. Original and creative conclusions.
No synthesis. Omits reference to practical situations, totally theoretical in treatment. Pedestrian and simplistic conclusions and/or recommendations.
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