OM OPERATIONS IN MANUFACTURING INDUSTRY

Materials: The selection of materials for the product. (ii) Methods: Finding the best method for the process, to search for the methods to suit theavailable resourcesManagement. (iii) Machines and Equipment: Selection of suitable machinery for the process desired, designing the maintenance policy and design of layout of machines are taken care of by the ProductionManagement department. (iv) Estimating: To fix up the Production targets and delivery dates and to keep the production costs at minimum. (v) Loading and Scheduling: The Production Management department has to draw the timetable for various production activities. (vi) Routing: TheRouting consists of fixing the flow lines for various raw materials, components etc., from the stores tothe packing of finished product. (vii) Despatching: The Production Management department has to prepare various documents (viii) Expediting or Follow up: Once the documents are dispatched, the management wants the know whether the activities are being carried out as per the plans or not. (ix) Inspection: Here inspection is generally concerned with the inspection activities during production. (x) Evaluation: The Production department must evaluate itself and its contribution in fulfillingthe corporate objectives and the departmental objectives.

OM OPERATIONS IN SERVICE SECTOR

Packed with practical information, Successful Service Operations Management covers the full cycle of building a service business from concept formation through implementation. It walks readers through the process of constructing a business strategy and explains how to implement that strategy in the design of the service system. It also focuses on the strategic and tactical issues of capacity management, as well as equips managers with the tools needed for everyday operation. Reflecting a fast-paced and fast-changing marketplace, the book offers coverage of such key issues as Internet strategies, environmental strategies, creation of customer experiences, back-office design, scoring systems and much more.The

best example for a successful service sector industry which strictly implements the principles of service sector is

AMAZON.

OPERATIONS MANAGEMENT IN MARUTI SUZUKI:-

Maruti Suzuki has 933 dealerships across 666 towns and cities in all States and union territories of India. It has 2,946 service stations (inclusive of dealer workshops and Maruti Authorised Service Stations) in 1,395 towns and cities throughout India. It has 30 Express Service Stations on 30 National Highways across 1,314 cities in India. DOMESTIC&INTERNATIONAL:-

PRODUCTION

DOMESTIC

INTERNATIONAL

RURAL 80% URBAN 20% AFRICA EUROPE

LATIN AMERICA

2 DEALER MANAGEMENT:MARUTI SUZUKI: Dealer management is very important for the business as they are the people who directly deals with the consumer and it is also very important for the company to open more outlets and make the product available for the consumer.Maruti Suzuki has a very wide network both in rural as well as urban areas

MATERIALS:Production needs procurement of raw materials such as steel aluminium plastic glass rubber etc.Maruti Suzuki buy these raw materials from different small scale as well a large scale suppliers such as JK tyre for tyres etc. All the raw materials should be readily available at the right time at the production site in order continue production and the price of raw materials is equally important for the company in order to reduce its cost of production and hence the over all price of the unit.Currently maruti Suzuki is facing the problem of high material cost in the market which inturn led to increase in prices of its products.

SUPPLIERS:The company alone cannot produce all the materials as the resorces are scarce in some areas and rich in other areas so the company depends on different suppliers located at different places for their raw materials and this supplier management is very much important for a company if the company depends only on a single supplier and if the suppliers industry is affected by some natural disaster(as it did in japan) then the company faces shortage of raw materials. Maruti Suzuki buy its raw materials from a large number small scale as well as large scale suppliers located around the world. The company has initiated programmes to upgrade its suppliers to meet global quality levels. The suppliers are periodically engaged in quality circles,

LOGISTICS:-

There are mainly two types of logistics in the company in bound

logistics and out bound logistics.Inbound logistics include receiving and warehousing of raw materials, and their distribution to manufacturing and out bound logistics Are the activities required to get the finished product to the customer, including collecting, storing,physically distributing, material handling, delivery vehicle operation, order processing and scheduling.The Company has jointly developed with the Indian Railways, special Auto Wagons, to support a high capacity, high speed and safe car transportation system

TRANSPORTATION

SHOW ROOM/dealers

CONSUMER

ASSEMBLY:Materials from all around the world are gathered under one roof and then the materials will be sent to different assembly points at the manufacturing plant and then the different parts will be assembled in the car.

DEVELOPMENT:Development of new technology, machines in place of manual labour for faster production and to decrease work load , robots in critical areas for perfection (paint). And infrastructure to increase its scale of operations .Maruti Suzuki uses a number of automated robots in areas like painting pressing etc and machinery in many areas to reduce work load on its workers. It even has a very huge infrastructure. It has two manufacturing plants with state of the art technology one in Gurgaon spread over an area of 320 acres and another plant in Manesar which is spread over an area of 600 acres o land.

COST CONTROL:MARUTI SUZUKI:Avoiding wastage of resources waste management&recycling Avoiding unnecessary movements own transportation use of alternate power such as solar energy for minors purposes. Maruti Suzuki had controlled its cost by 10% from the past few years the main reason for this is its waste management and recycling processes and expansion of its own transport system

instead of depending on the outsiders and its use of solar energy instead of depending in the electricity for minor uses such as street lightning and heating purposes

3 SAFETY & SECURITY:Safety is very important for any kind of business. Maruti Suzuki takes a lot of safety measures to protect its employess as well as its business , Safety measures include proper dress code for employees in critical areas (helmets etc) fire extinguishers to stop

fire to spread. Security cameras to reduce the possibilities of theft etc.