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Quality Review Form For [Project Name]

Project Management Administrative Policies & Procedures Draft 2 - 2007

Document Control
Document Information

Document Id Document Owner Issue Date Last Saved Date File Name

Information [Document Management System #] [Owner Name] [Date] [Date] [Name]

Document History
Version [1.0] Issue Date [Date] Changes [Section, Page(s) and Text Revised]

Document Approvals
Role Project Sponsor Project Review Group Project Manager Quality Manager (if applicable) Procurement Manager (if applicable) Communications Manager (if applicable) Project Office Manager (if applicable) Name Signature

Date

2003 VALC Consultants LTD. All rights reserved.

Project Management Administrative Policies & Procedures Draft 2 - 2007

Template Guide
What is a Quality Review Form? Quality Reviews are undertaken to provide the customer with confidence that the quality of the deliverables and management processes are acceptable. Quality Review Forms are used during the Quality Review process to provide structure around the items being reviewed. There are two generic types of Quality Review Forms used within projects: Deliverable Review Form This form is used to assess the level of quality of the deliverables being created for the client. Deliverable Reviews are undertaken at key project milestones identified within the project plan - typically as each new deliverable version is created (prior to release). To achieve the best results, undertaking regular Deliverable Reviews during the creation of the deliverable (as opposed to at the end of the deliverable development phase) will enable quality deviations to be identified earlier and therefore increase the likelihood of the project's achieving the required level of quality, within the given timeframes.

Process Review Form This form is used to assess the level of quality of the management processes being undertaken to deliver the required deliverables. Process Reviews should be undertaken on a regular basis (e.g. weekly, monthly) in a standard, repeatable fashion. The procedures within each management process should be reviewed and the impact of any deviation from the required procedures should be noted and acted on immediately. Quality Review Forms typically include: A list of the deliverables and processes being reviewed A list of the criteria on which the review is based Defined standards which must be achieved A rating of the actual level of quality (i.e. low, medium, high) achieved Deviations between the level of quality required and the level achieved Recommendations for improvement in the level of quality achieved.

When to use a Quality Review Form Quality Review Forms are used during the Execution phase of the project (i.e. the phase within which the deliverables are produced) as part of the Quality Management Process. How to use this template This document provides a guide on the topics usually included in a Quality Review Form. Sections may be added, removed or redefined at your leisure to meet your particular business circumstance. Example tables, diagrams and charts have been added (where suitable) to provide further guidance on how to complete each relevant section

2003 VALC Consultants LTD. All rights reserved.

Project Management Administrative Policies & Procedures Draft 2 - 2007

1 Deliverable Review Form


Reviewer: Review Date:

Quality Target
Project Requirement
New financial management solution with accounts receivable and payables processes

Quality Achieved
Project Deliverable Quality Criteria
System functionality GL tested/installed AP tested/installed AR tested/installed System Performance System up-time System response-time Data accuracy

Quality Standards
System functionality GL operational, no errors AP operational, no errors AR operational, no errors System Performance 99.9% system up-time < 1 second response times 100% data accuracy

Quality Level L M H
x x x x x x

Quality Deviation
Critical errors currently experienced Implementation part-complete only No deviation. System up-time only 90% 5 second response times No deviation. Data 100% accurate

Improvement Recommendation
Reinstall GL system to remove critical errors Complete system implementation No further action required New hardware required to increase stability New hardware required to improve response times No further action required

Implementation of Oracle Financials General Ledger (GL), Accounts Payable (AP) and Accounts Receivable (AR) system modules

2003 VALC Consultants LTD. All rights reserved.

Project Management Administrative Policies & Procedures Draft 2 - 2007

2 Process Review Form


Reviewer: Review Date:

Quality Target
Project Process
Risk Management

Quality Achieved
Quality Criteria Quality Standards Quality Level L M H

Project Procedure
Risk Procedures: Identify risk Submit risk form Review risk Confirm risk is applicable to project

Quality Deviation

Improvement Recommendation

% of medium & high level risks identified % of risk forms completed for risks identified % of risks formally tracked via risk register % of risks adequately mitigated

100% of medium & high level risks identified 100 % of risk forms completed for risks identified 100 % of risks formally tracked via risk register 90 % of risks adequately mitigated

Only 90% of medium & high level risks identified originally No deviation. A Risk Form was completed for every risk identified No deviation. All risks identified were tracked in the Risk Register Only 75% of risks identified were reduced through risk mitigating actions

Perform weekly Risk Review meetings to ensure that all medium & high level risks are identified No further action required No further action required At each Risk Review meeting, allocate (and track) actions which mitigate each risk identified

2003 VALC Consultants LTD. All rights reserved.