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Uninstalling the client from the web console

Important: Uninstalling the client program also removes security risk protection on selected clients. Please do the following: 1. Log on to the OfficeScan web console. 2. Go to Networked Computers > Client Management. 3. In the client tree, select the clients that you want to uninstall OfficeScan from and then click Tasks > Client Uninstallation. 4. On the Client Uninstallation screen, click Initiate Uninstallation. The server then sends a notification to the clients. 5. Check the notification status and verify if there are clients that did not receive the notification. o Click Select Un-notified Computers and then Initiate Uninstallation to immediately resend the notification to the clients. o Click Stop Uninstallation to prompt OfficeScan to stop notifying clients. Clients which are already notified and performing uninstallation will ignore this command.

Running the Client Uninstallation Program


If you granted users the privilege to uninstall the client program, ask them to run the client uninstallation program from their computers. This procedure requires users to specify the uninstallation password. Make sure that you share the password only to users who will run the uninstallation program and change it immediately has it been divulged to other users. You can also disable the password on computers where the client will be uninstalled. Please do the following: 1. On the Windows Start menu, perform any of the two options: o Go to Programs > Trend Micro OfficeScan Client > Uninstall OfficeScan Client. o Click Control Panel > Add or Remove Programs, look for Trend Micro OfficeScan Client, and then click Change. Follow the on-screen instruction to finish the uninstallation. 2. If prompted, type the uninstallation password. OfficeScan will notify you of the progress and completion. You do not need to restart the client computer to complete the uninstallation. Note: Request the OfficeScan client uninstallation password from the OfficeScan Administrator. In case the password had been changed or is not documented at all, please proceed to the manual removal method written below.

Manually Uninstalling the Client


Perform manual uninstallation only if you encountered issues when uninstalling from the web console or after running the uninstallation program.

Please do the following: 1. Log on to the client computer using an account with Administrator privileges. 2. Right-click on the OfficeScan client icon on the system tray and then select Unload Officescan. If prompted for a password, specify the unload password and then click OK. Note: You can disable the password on computers where the client will be unloaded. For details, see Client Privileges and Other Settings on pages 4-9 of the Administrator's Guide. If the unload password was not specified, stop the following services from the Microsoft Management Console: OfficeScan NT Listener OfficeScan NT Firewall OfficeScanNT RealTime Scan OfficeScan NT Proxy Service Trend Micro Unauthorized Change Prevention Service (if the computer runs an x86 type platform) 3. Go to Start > Programs, right-click on Trend Micro OfficeScan Client, and then click Delete. 4. Open the Registry Editor.

Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

5. Delete the following registry keys: If there are no other Trend Micro products installed on the computer: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro For 64-bit computers:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Trend Micro

If there are other Trend Micro products installed on the computer:


HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\NSC HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfcWatchDog

For 64-bit computers: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\TrendMicro\Ofc WatchDog HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\TrendMicro\PCcillinNTCorp 6. Delete the following registry keys/values:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi on\Uninstall\OfficeScanNT OfficeScanNT Monitor (REG_SZ) under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi on\Run 7. Delete all instances of the following registry keys in the following locations: Locations: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services Keys ntrtscan tmcfw tmcomm TmFilter Tmlisten tmpfw TmPreFilter TmProxy tmtdi VSApiNt tmlwf (For Windows Vista/2008 computers) tmwfp (For Windows Vista/2008 computers) tmactmon TMBMServer tmevtmgr 8. Close the Registry Editor. 9. Go to the Control Panel and then double-click on System. 10. Click the Hardware tab and then click Device Manager > View > Show hidden devices. 11. Expand Non-Plug and Play Driversand then uninstall the following devices: tmcomm tmactmon tmevtmgr Trend Micro Filter Trend Micro PreFilter Trend Micro TDI Driver Trend Micro VSAPI NT Trend Micro Unauthorized Change Prevention Service Trend Micro WFP Callout Driver (For Windows Vista/2008 computers) 12. Uninstall the Common Firewall Driver. a. Right-click My Network Places and then click Properties. b. Right-click Local Area Connection and then click Properties. c. On the General tab, select Trend Micro Common Firewall Driver and then click Uninstall.

On Windows Vista computers, do the following: d. Right-click Network and then click Properties > Manage network connections. e. Right-click Local Area Connection and then click Properties. f. On the Networking tab, select Trend Micro NDIS 6.0 Filter Driver and then click Uninstall. 13. Restart the client computer. Important:

If there are no other Trend Micro products installed on the computer, delete the Trend Micro installation folder. By default: C:Program Files\Trend Micro For 64-bit computers: C:\Program Files (x86)\Trend Micro If there are other Trend Micro products installed, delete the following folders: - {client installation folder} - The BM folder under the Trend Micro installation folder (by default located in C:\Program Files\Trend Micro\BM)