Direct Debit Application Form

Instructions to your bank or Building Society to pay by Direct Debit

Please fill in the form below using a ball point pen and send it to: Centro Direct Sales, Centro House, 16 Summer Lane, Birmingham, B19 3SD Name and full postal address of your Bank or Building Society
To the Manager
Bank/Building Society

Work and Leisure

If you would like a copy of this document in a form more suited to your needs, please contact us:

customerrelations@centro.org.uk

0121 214 7214

Bus, Train and Metro Ticket Guide

Address

Postcode Name(s) of Account Holder(s)

Where can I use my ticket?

On Trains
network and train are accepted for rail travel within the Zones specified on the ticket within the Network West Midlands area.
Service User Number

Please note that there are not normally services on Christmas Day or Boxing Day and services may operate at reduced levels during holiday periods. No adjustment to ticket prices or refunds are made for these periods. bus Travel is subject to the published terms and conditions relating to Bus and Metro operators services and facilities, which are available for inspection at head offices of the appropriate companies. 1. Valid on bus services in the West Midlands county run by operators in the Busmaster scheme. Not valid on night buses or certain special services. 2. Valid on Midland Metro services only if purchased with a Metro Add-On. train Travel on Train Companies services is subject to the National Rail Conditions of Carriage and to the conditions of carriage of other operators on whose services this ticket is valid. Unless otherwise stated, it may be used on any Train Companys services within the zone(s) shown. In the case of out of county train tickets, travel into the West Midlands Zone must be by a permitted route. Names of the Train Companies, other participating operators and copies of the national Rail Conditions of Carriage and detail of Permitted Routes are available at Ticket Offices. 1. Valid on rail services in the Zone(s) indicated in the West Midlands county run by operators in the nTrain scheme, and in class of accommodation as shown. network Tickets are issued subject to the current National Rail Conditions of Carriage and the Published Terms and Conditions relating to Bus Operators and Metro services and facilities which are available for inspection at the Head Offices of the appropriate companies. Valid on: (1) Bus Services and Metro in the West Midlands Metropolitan area run by operators in the Centrocard scheme. Not valid on night buses and certain other special services. (2) Rail services in the West Midlands Metropolitan area run by operators in the Centrocard scheme. (3) Zone 1 & 2 are not valid on Metro services. Prices and conditions correct as at 2 January 2011, but subject to alteration without notice.

Bank/Building Society Account Number

Branch Sort Code

9 4 2 9 0 0
Reference Number (to be completed by Centro)

train tickets valid for Zone 5 can also be used on trains to Landywood, Cannock, Hednesford and Rugeley (Town and Trent Valley. Centro Concessionary Passes are accepted for off-peak rail travel in the Network West Midlands area plus to Hednesford.

6
Instruction to your Bank or Building Society Please pay Centro Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Centro and, if so, details will be passed electronically to my Bank/ Building Society. Signature(s) ......................................................................................................... Date ........................................................................................................................

On Metro
network tickets are accepted on Metro between Birmingham and Wolverhampton (except Zone 1 and Zone 12 only tickets). bus tickets are only accepted with a Metro add-on. Centro Concessionary Passes are accepted off-peak on Metro between Birmingham and Wolverhampton.

On Buses
network and bus are accepted on buses in the Network West Midlands area run by the operators listed on page 19. Certain special services may be excluded. Centro Concessionary Passes are accepted off-peak for bus travel throughout England.

Banks and Building Societies may not accept Direct Debit instructions for some types of account.

January 2011
NOV1008

network
network tickets cover rail and bus services in the Network West Midlands area plus Metro. Tickets also cover bus services to / from the following areas: Baginton Bilbrook Codsall Himley Hollywood Gannow Keresley Kinver Little Aston Pattingham Perton Rubery Swindon Wombourne Wythall

Rail zone
1* 1-2* 1-3 1-4 1-5(All) 2-5

network ticket price

19.20 20.30 23.00 24.50 26.00 23.00

week

Rail zone

network ticket price

64.00 68.50 77.00 83.00 87.50 77.00

Monthly Direct Debit

57.00 59.50 67.50 72.00 77.00 67.50

week

1* 1-2* 1-3 1-4 1-5(All) 2-5

Rail zone
1* 1-2* 1-3 1-4 1-5(All) 2-5 1* 1-2* 1-3 1-4 1-5(All) 2-5

network ticket price

197.00 208.00 226.00 245.00 265.00 226.00 685.00 720.00 810.00 865.00 930.00 810.00

week

13

week

52

Rail zone
4 week pre 9.30 1-5 (All) pre 9.30 1-5 (All)

network ticket price

43.75

Monthly Direct Debit

38.50

network ticket price

52 week 465.00

Travel prior to 9:30am weekdays (excluding Bank Holidays)

Photocard required. * Zones 1 & 2 network not valid on Metro.

Add-on tickets
Cannock Alvechurch Barnt Green Bilbrook Blakedown Danzey Hagley Bromsgrove Claverdon Codsall Droitwich Spa Hartlebury Redditch Albrighton Bearley Cosford Great Malvern Leamington Spa Colwall Ledbury Long Buckby Telford Hereford Hednesford Hatton Henley-in-Arden Kidderminster Lapworth Lichfield TV Lichfield City

network
ticket Direct Debit 8.80 18.70 Landywood Rugeley Town Rugeley TV Shenstone The Lakes Wood End 9.80 20.80

If you are travelling from outside the Network West Midlands area you can buy an add-on to your network ticket to cover any additional rail travel required to a specific station. Monthly 4 week

Warwick Warwick Parkway Wootton Wawen Worcester Foregate Street Worcester Shrub Hill Malvern Link Penkridge Rugby Shifnal Stratford-Upon-Avon Wellington Oakengates Stafford Northampton Shrewsbury Wilmcote

39.20

35.30

54.00

48.60

75.20

67.70

103.20

92.90

off-peak

network

A 2-week season ticket gives unlimited bus, train and Metro travel throughout the Network West Midlands area during off-peak periods between 09:30 and 15:29 and from 18:00 to end of daytime service Mondays to Fridays, plus all day on Saturdays, Sundays and Bank Holiday Mondays.

2 week off-peak

20.70

Available from: Any staffed rail stations in the Network West Midlands area local travel information centre at New Street station National Express West Midlands Travelcard & Information Centres Online at networkwestmidlands.com
4
Photocard required.

one day

network
network one day 6.80

Unlimited bus, train and Metro travel for one day, even during morning peak hours throughout the Network West Midlands area. Ideal if youre only working 2 or 3 days per week.

Available from Any staffed rail station in the Network West Midlands area Midland Metro From the driver on most bus services in the Network West Midlands area local travel information centre at New Street station National Express West Midlands Travelcard & Information Centres

daytripper

network

This off-peak ticket gives you unlimited travel on the bus, train and Metro across the Network West Midlands area for one day. Valid weekdays from 09:30 and all day at weekends and Bank Holiday Mondays. Take as many journeys as you wish on the day of validity.

5.50

Adult

Child (5-15 years)

3.60

9.20

Family*

Available from Any staffed rail station in the Network West Midlands area Midland Metro From the driver on most bus services in the Network West Midlands area local travel information centre at New Street station National Express West Midlands Travelcard & Information Centres
*For up to 6 people. At least 1, but no more than 2 must be adults (children 5-15 years inclusive). Each family group must contain at least 1 adult and 1 child and travel together at all times.

daytripper plus
For a small amount extra, you can travel to some exciting destinations outside the Network West Midlands area. Ask your local station for a network daytripper plus ticket for rail travel between the Network West Midlands area stations to Stratford-upon-Avon, Warwick, Leamington Spa, Kidderminster and Lichfield.

network

Adult

1.80

(5-15 years)

Child

90p

3.00

Family*

Prices are shown for the upgrade which can only be purchased with a valid network daytripper ticket. Available from: Any staffed rail station in the Network West Midlands area

daytripper add-on
Available as an add-on to your network daytripper ticket. Allows travel on all trains from the Network West Midlands area to stations below. Landywood Cannock Hednesford Rugeley Town Rugeley Trent Valley

network

1.00
Available from:

Adult

Child (5-15 years)

50p

1.50

Family*

Any staffed rail station in the Network West Midlands area

*For up to 6 people. At least 1, but no more than 2 must be adults (children 5-15 years inclusive). Each family group must contain at least 1 adult and 1 child and travel together at all times.

train
An train ticket gives unlimited train travel within the specified Network West Midlands rail zones. Tickets valid in Zones 5 are also valid for travel to Rugeley (Town and Trent Valley).

Rail zone
1 1-2 1-3 1-4 1-5(All) 2-5

train ticket
8.50 9.20 15.40 19.10 20.80 15.40

Week

Rail zone

train ticket
30.00 34.50 51.50 65.50 71.00 51.50

Monthly Direct Debit

26.80 29.30 46.80 53.40 57.70 46.80

Week

1 1-2 1-3 1-4 1-5(All) 2-5

Rail zone

train ticket
315.00 340.00 555.00 630.00 685.00 555.00

Week

52

1 1-2 1-3 1-4 1-5(All) 2-5

Rail zone
4 week pre 9.30 1-5 (All)

train ticket
35.50

Monthly Direct Debit

29.10

Rail zone
52 week pre 9.30 1-5 (All)

train ticket
336.00

Travel prior to 9:30am weekdays (excluding Bank Holidays)

valid on trains only photocard needed

Available from: Any staffed rail station local travel information centre at New Street Station
7

Online at networkwestmidlands.com

out of county
An train out of county ticket gives unlimited train travel from a specified out of county station to all stations within the Network West Midlands area.

train

Train Station
Albrighton Alvechurch Atherstone,Warks Barnt Green Bearley Bedworth Bilbrook Blakedown Bromsgrove Claverdon Codsall Coleshill Parkway Colwall Cosford Danzey Droitwich Spa Great Malvern Hagley Hartlebury Hatton Henley in Arden Hereford Hinckley Kidderminster Lapworth Leamington Spa Ledbury Lichfield City Lichfield TV Long Buckby Malvern Link

4 week train ticket

121.70 89.90 148.60 88.30 112.10 147.80 92.90 89.50 93.70 112.10 112.10 106.40 141.70 134.00 93.30 109.10 122.50 89.50 109.10 88.30 93.30 176.60 148.60 92.20 88.30 138.20 141.70 93.70 93.70 139.40 121.70

Monthly Direct Debit

110.00 81.40 134.20 80.00 101.40 133.50 83.50 81.10 84.80 101.40 101.40 96.30 128.00 121.10 84.50 98.70 110.80 81.10 98.70 80.00 84.50 159.40 134.20 83.50 80.00 124.90 128.00 84.80 84.80 126.00 110.00

Monthly Direct Debit saving

11.70 8.50 14.40 8.30 10.70 14.30 8.70 8.40 8.90 10.70 10.70 10.10 13.70 12.90 8.80 10.40 11.70 8.40 10.40 8.30 8.80 17.20 14.40 8.70 8.30 13.30 13.70 8.90 8.90 13.40 11.70

out of county
Train Station
Narborough Northampton Nuneaton Oakengates Penkridge Polesworth Redditch Rugby Shenstone Shifnal Shrewsbury Stafford Stratford U Avon Tamworth Telford The Lakes Warwick Parkway Warwick Water Orton Wellington, Salop Wilmcote Wilnecote, Staffs Wood End Wootton Wawen Worcester Stns

train

train ticket price

148.60 174.00 148.60 141.70 127.10 148.60 107.90 120.60 91.40 134.00 176.60 145.50 127.10 148.60 141.70 91.40 109.10 109.10 94.50 141.70 127.10 126.70 93.30 111.70 109.10

Direct Debit price

134.20 157.10 134.20 128.00 114.90 134.20 97.60 109.00 82.80 121.10 159.40 131.50 114.90 134.20 128.00 82.80 98.70 98.70 85.60 128.00 114.90 114.50 84.50 101.00 98.70

Monthly Direct Debit saving

14.40 16.90 14.40 13.70 12.20 14.40 10.30 11.60 8.60 12.90 17.20 14.00 12.20 14.40 13.70 8.60 10.40 10.40 8.90 13.70 12.20 12.20 8.80 10.70 10.40

Out of County Direct tickets

Direct tickets allow train travel between the specified station and Birmingham New Street only. Coleshill Parkway Tamworth Water Orton Wilnecote 87.90 121.30 64.10 111.40 79.60 109.70 58.20 100.80 8.30 11.60 5.90 10.60

First Class Travel

If you are travelling on the Coventry - Wolverhampton line, a number of First class services are available.

train

Rail Zone
14 15 (All)

train ticket
115.00 123.00

Monthly Direct Debit Direct Debit saving*

88.00 94.70 27.00 28.30

West Midlands Day Ranger

Day Ranger tickets cover rail services in the Network West Midlands area plus to / from the following areas: Crewe Gobowen Hereford Leamington Spa Lichfield Northampton Nuneaton Redditch Rugby Rugeley Shrewsbury Stafford Stoke Stratford-Upon-Avon Tamworth Worcester Valid weekdays from 09:00 and all day at weekends and Bank Holiday Mondays. Take as many journeys as you wish on the day of validity.

Adult Day Ranger Child Day Ranger

Age 5 - 15 inclusive

20.00 10.00 40.00

Family Day Ranger

Family Day Ranger is valid for 1 or 2 adults with up to 4 children aged 515 inclusive.

Ticket valid on the following operators services: Arriva Trains Wales, Chiltern Railways, East Midlands Trains, First Great Western, London Midland, Northern Rail, CrossCountry, Virgin Trains and Wrexham and Shropshire Trains. Available from: Any staffed rail station in the Network West Midlands area.
10

Off-Peak Day Return

Off-Peak Day Return train tickets permit travel after 09:30 weekdays and anytime at weekends and Bank Holidays with return travel the same day. Not valid for travel from Birmingham New Street, Snow Hill, Moor Street, Five Ways or Jewellery Quarter stations between 16:35 and 18:00. Ask at the station for prices.

Super Off-Peak Day Return

Whether youre going to the pubs and clubs, restaurants and cinema or simply getting out and about, if its after 18:30 a Super Off-Peak Day Return train ticket between any two Network West Midlands rail stations will easily get you there and back.

Up to 4 people

6.00
* When accompanied by an adult.

2.00

Adult

1.00

Child*

Available from: Any staffed rail station in the Network West Midlands area.

Friends and Family Fare

If you hold a standard class network or train season ticket valid for 1 week or above your friends and family can travel with you off-peak, by train, across the Network West Midlands area for next to nothing. 1 Adult can hop on board for 1 and up to 2 children for 50p* each.

Adult 1.00
Available from:

Child 50p

Any staffed rail station in the Network West Midlands area.

*Not available to holders of pre 9.30 tickets.

11

12 12

z1 and z2

network tickets not valid on Metro

13 13

one day
Offers unlimited travel on over 35 bus operators services within the Network West Midlands area. Take a look at the different options and choose the one that suits you best.

bus

Adult 3.80
Available from:

Child 2.60

The bus driver on most bus services within the Network West Midlands area Payzone outlets

bus
22.90
with Metro**

17.50

1 Week

59.00 76.50
with Metro**

4 Week

620.00 776.00
with Metro**

52 week*

Monthly Direct Debit

52.00

Travel prior to 9:30am weekdays (excluding Bank Holidays)

4 week pre 9.30 with Metro **

29.50

52 week* pre 9.30

310.00
with Metro **

38.25

388.00
photocard needed

valid on buses only

Available from: NXWM ticket agents within the Network West Midlands area NXWM Travel Card and Information Centres local travel information centre at New Street station Metro add-on tickets are available from NXWM agents near Metro stops
local travel

14

* 52 week bus available at NXWM Travel Card and Information Centres and information centre at New Street station only ** Only valid on Metro with a bus and Metro ticket

Regional Travelcard
Unlimited travel on all National Express West Midlands and National Express Coventry buses. Photocard required. Direct Debit

with Metro**

14.50 19.90

1 week

with Metro**

52.00 69.50

4 week

52 week* with Metro**

552

708

with Metro**

46.00 59.00

Black Country Faresaver

Unlimited travel on all National Express West Midlands buses in the Black Country area. Photocard required. Monthly Direct Debit

13.00
Area Covered:

1 week

45.00

4 week

480.00

52 week

40.00

Dudley, Sandwell (West of M5), Walsall and Wolverhampton. Also Hednesford, Cannock, Codsall, Wombourne and Kinver.

Unlimited travel on all National Express Coventry buses in the Coventry area. Photocard required. Monthly Direct Debit

Coventry Faresaver

12.00
Area Covered:

1 week

41.75

4 week

441.00

52 week

36.75

Coventry plus Bedworth, Kenilworth, Leamington Spa, Balsall Common and Meriden. Available from: NXWM Travel Card Agents NXWM Travel Card & Information Centres local travel information centre at New Street Station 0121 254 6322
* 52 week bus available at NXWM Travel Card and Information Centres and information centre at New Street station only ** Only valid on Metro with a bus and Metro ticket local travel

Direct Debit available from www.nxwestmidlands.co.uk or call

15

Daysaver
Valid for unlimited use for one day, all day on all National Express West Midlands (NXWM) and National Express Coventry (NXC) buses.

3.60
Available from:

Adult

Child (5-15 years)

2.50

7.80

Familyu

Daysaver 5t

7.80

The bus driver on NXWM buses

u

For up to 6 people. At least 1, but no more than 2 must be adults. Everyone must travel together at all times.t Valid for up to 5 people, adults or children and everybody must travel together at all times

Coventry Daysaver
Valid for unlimited use for one day, all day on all National Express West Midlands (NXWM) and National Express Coventry (NXC) buses in the Coventry area. Child (5-15 years)

3.40
Available from: The bus driver on NXWM and NXC buses.

Adult

2.40

Early Bird
Valid from 4am to 9.29am Monday to Friday excluding Bank Holidaysl on National Express West Midlands (NXWM) and National Express Coventry (NXC) buses. Photocard required.

with Metro**

26.00 34.75

4 week

276.00 354.00
with Metro**

52 week*

Direct Debit with Metro**

23.00 29.50

* 52 week bus available at NXWM Travel Card and Information Centres and information centre at New Street station only ** Only valid on Metro with a bus and Metro ticket

local travel

16

Reginal Travelcard Off-Peak

Unlimited travel on all National Express West Midlands and National Express Coventry buses from 09:30 to 15:29 and from 18:00 until end of service Monday to Fridays, all day Saturday, Sunday and Bank Holiday Mondays. Photocard required for two week cards. 1 week with Metro** 2 week with Metro**

10.50

1 week

12.00

19.00

2 week

20.60

Coventry Faresaver Off-Peak

1 week Available from: NXWM Travel Card Agents NXWM Travel Card & Information Centres local travel information centre at New Street Station
** Only valid on Metro with a bus and Metro ticket

8.50

Dayrider
Unlimited travel on any Stagecoach bus within the specified Coventry area including Bedworth, please see website for boundaries stagecoachbus/warwickshire-tic.aspx Group ticket for either 1-2 adults and up to 3 children or up to 3 adults. Child (5-15 years) Adult Eveningt

3.40

Adult

2.40

6.30

Group

3.00

Dayrider Plus
Unlimited travel on any Stagecoach bus within the wider Coventry area including Bedworth, Bulkington, Kenilworth and Wolston. Please see website for boundaries stagecoachbus/warwickshire-tic.aspx Group ticket for either 1-2 adults and up to 3 children or up to 3 adults. Child (5-15 years)tt Group

3.60
t Unlimited travel after 18:00

Adult

2.40

6.70

tt Not available before 09:00 Monday - Friday

17

Dayrider Gold
Unlimited travel on any Stagecoach bus anywhere Monday - Saturday. Adult Child (5-15 years) Group*

7.00

4.70

12.50

Dayrider Gold Sunday

Unlimited travel on any Stagecoach bus anywhere Sunday only. Adult Child (5-15 years) Group*

3.50

2.35

6.25

Megarider
Unlimited travel on any Stagecoach bus within the specified Coventry area including Bedworth, please see website for boundaries stagecoachbus/warwickshire-tic.aspx 1 week 4 week 13 week 52 week

10.50

36.00

91.00

295.00

Megarider plus
Unlimited travel on any Stagecoach bus within the wider Coventry area including Bedworth, Bulkington, Kenilworth and Wolston. Please see website for boundaries stagecoachbus/warwickshire-tic.aspx 1 week 4 week 13 week 52 week

16.00

52.00

115.00

520.00

Megarider Gold
Unlimited travel on any Stagecoach bus anywhere, any day. 1 week 4 week 13 week 52 week

20.00

78.00

245.00

870.00

Stagecoach tickets available from: Stagecoach bus drivers (1 day, 1 & 4 week tickets only) change given. Stagecoach Travel Shops and National Express Coventry Travel shop at Pool Meadow (All Megarider tickets) Photocard required for 4, 13 and 52 week tickets Online (except 1 week tickets) at stagecoachbus.com/tickets.aspx
18 *Group ticket for either 1-2 adults and up to 3 children or up to 3 adults

bus and Metro one day

A one day Metro/bus ticket offers unlimited travel on over 35 bus operators services plus the Metro within the Network West Midlands area.

Adult 5.30
Available from:

Child 3.50

The bus driver on most bus services within the Network West Midlands area. Midland Metro

Bus operators that accept network and bus tickets

A&M Airparks A Line (Coventry) AMPM Travel ( Arriva MRN Banga Buses Central Bus Central Connect Central Logistics Claribel Coaches Coastal Liner Corporate Express Diamond Finesse Coaches First Grosvenor Coaches GRS Travel Hansons Heartlands Travel network only) Hi-Ride Joes Travel Johnsons Midland Midland Bus Company Mike de Courcey Travel National Express Coventry National Express West Midlands Redwing Contracts Ring & Ride Sandwell Travel Silverline Travel Stagecoach Sunny Travel Thandi Travel Travel Express Valley Travel White Wings Ltd Whittle Coaches

19

Metro Daytripper
Metro daytripper tickets are valid after 0930 weekdays, all day at weekends and Bank Holidays. Valid on Metro services only. Buy them on the Metro.

Adult Metro Daytripper Child Metro Daytripper

Age 5 - 15 inclusive

4.50 3.40

Family Metro Daytripper 9.00

For up to 6 people. At least 1, but no more than 2 must be adults (children 5-15 years inclusive). Each family group must contain at least 1 adult and 1 child and everybody must travel together at all times.

Midland Metro Card

A wide choice of Metro tickets and travel cards are available. Single and return fares, transfer tickets and day tickets can be bought from conductors on the trams. 1 Week All-Day 4 Weeks All-Day

16.00

56.00

Monthly Direct Debit

49.00

52 Week All-Day

588.00

valid on Metro only

photocard needed

Available from: Selected NXWM Travelcard Agents local travel information centre at New Street Station.

20

Midland Metro Birmingham City Centre extension

Midland Metro light rail system lies at the heart of our plans to change how people access Birmingham city centre. By extending the current line from its terminus at Snow Hill to serve the newly created Gateway at New Street station we will bring about greater connectivity across the city centre and help to improve access to key retail and tourism areas such as the Jewellery Quarter. Kicking off the project was work to carry Midland metro over the Great Charles Street Queensway to connect into the viaduct already built on the Ballymore development site adjacent to Snow Hill. The bridge beams went in over a series of weekends in November and work will continue on this until late spring. Other works around the city will start during 2011 which will make way for the construction of the metro route. This on street construction in the city centre is due to start in 2012. We will also be looking at buying new longer trams which carry more people (up to 200) and these will operate on the whole route between Wolverhampton and the New Street gateway terminus. Work will also take place to the depot at Wednesbury to extend the maintenance shed for the new longer trams. It is anticipated that the regions economy will be given a boost of over 50 million from this project and create over 1,300 jobs. The metro itself will add 40 jobs and another 300 during construction. Work is underway to bring this route into operation by 2015.
21

Useful Information
Season tickets are only valid if they are accompanied by a Photocard of the holder except one day tickets. Photocards (excluding U16 and 1618 Photocards) are issued free of charge from rail stations, National Express West Midlands shops and appointed High Street Agents. Just bring a passport sized photograph with you. Photocards need to be presented when renewing your card and must be shown for every journey upon request. For more information on U16 and 1618 Photocards phone 0845 303 6760.

Photocards

If your circumstances change, you will normally be able to claim a refund for the outstanding validity on your ticket if valid for 4 weeks or longer, less an administration charge. Refunds on 1 day, weekly and 2 weekly tickets are not available. For more information phone 0845 303 6760.

network refunds

Your season ticket is valuable. Take care to look after it at all times. Replacements can be provided for adult 13 and 52 week tickets, Direct Debit and child term tickets only. For more information phone 0121 214 7550.

What to do if you lose your

network card?

Penalty fares
A Penalty Fare scheme operates within the Network West Midlands area. Revenue Protection Inspectors are in operation on all routes and will issue a Penalty Fare of 20 to people who have boarded a train without purchasing a ticket where there has been an opportunity to do so. Failure to adhere to the penalty fare process may lead to prosecution.

It is the responsibility of the ticket holder to claim compensation for any service delay or cancellation from the appropriate train operating company.

Compensation for rail service delays

pre 9.30

network,

train and

bus tickets

If you are a holder of a National Concessionary Pass or someone who just requires travel during morning peak times you are able to buy a pre 9.30 ticket which allows travel in the morning peak in the Network West Midlands area. Tickets are valid from 4am to 9.29am Monday to Friday except Bank Holidays.

22

Getting around the Network West Midlands area

This guide provides a comprehensive summary of bus, rail and Metro tickets for the Network West Midlands area (West Midlands metropolitan area). Whether you are a regular commuter or looking for a great day out around the region there is a ticket to suit everyone. Visit networkwestmidlands.com to find the best ticket for your travel needs and to buy online. Make the most of the transport network thats on your doorstep by walking to the bus or Metro stop or cycling to your local station. You will be doing your bit for the environment and getting fitter too.

To apply follow these easy steps and start saving

1. Choose your ticket, zone and start date, which must be a Sunday 2. Complete your personal details and the bank mandate 3. Send a passport sized photograph with your application
PLEASE NOTE : When choosing the START DATE of your ticket your PAYMENT DATE will always be the day after the start date. Payment will be taken from your bank account on this date each month so please check carefully that this date fits your budgeting commitments and payday.

Direct Debit Application Form

Step 1: Choose one ticket (and zones if applicable)
network Bus, train and Metro within the Network West Midlands area only Zones: 1 2-5 1-2 1-5 1-3 1st class 1-4

Existing Direct Debit number (if applicable) 600 Step 3: Fill in your personal details
Your details Title: Mr/Mrs/Miss/Ms/Doctor (delete as appropriate) Forenames Surname Address Postcode Time at current address Home No Work No Mobile No Email Years Date of Birth

AFFIX PHOTO HERE

include a train add-on outside the Network West Midlands area. Please name station:

pre 9.30 network Centro concessionary pass number if applicable Concessionary pass no: 6335970107

Months

train Train travel within the Network West Midlands area only Zones: 1 2-5 1-2 1-5 1-3 1st class 1-4

Page

network tickets train tickets bus tickets Metro tickets Useful Information Direct Debit application form

3-6

Applying online is safe, secure and even quicker just go to networkwestmidlands.com/directdebit

Frequently Asked Questions
Your application will be credit checked and will take 4 weeks to process. The minimum period for joining the scheme is 3 months You must give 4 weeks notice, by telephone, email or writing to cancel your Direct Debit or change any personal or bank details, ticket type or zones. If a ticket is lost or stolen please contact the Direct Sales Team by phone or email and a replacement will be sent by 1st class post. A 5 fee may apply A new photograph must be sent with your application, this is scanned so we can issue replacements.
You can telephone our Team on:

If you have lived at your current address for less than 3 years, please give your previous addresses (continue on a piece of paper if necessary): Postcode

pre 9.30 train Centro concessionary pass holders only Concessionary pass no: 6335970107 train out of county Train travel from a specified station to anywhere in the Network West Midlands area. Please name station:

Contact No If you are paying the Direct Debit on behalf of the person named above please provide your details on a seperate piece of paper. Start date - Date Direct Debit ticket to be valid from?

7 - 11

DD MM YY

This date must be a Sunday.

14 - 19

Payment will be taken from your nominated bank account on the day after your start date and on this date each month thereafter. Direct Season Specified station direct to Birmingham New Street Station only. Coleshill Parkway Water Orton Tamworth Wilnecote I would like to receive NetworkClub News By Post By email Tick if you do not want to join NetworkClub I agree to the Terms and Conditions on networkwestmidlands.com Payer Signature(s)................................................................... Date........./........./.........

20 22 24 - 25

0121 214 7550

Visit our website:

bus Bus travel within the Network West Midlands area only

Office opening Mon Thurs 0900 to 1700 Friday 0900 - 1645 Or you can email them at:

Step 2: How did you hear about Centros Direct Debit Scheme?
........................................................................................................................................................

directsales@centro.org.uk networkwestmidlands.com/directdebit

Step 4: Send the form with a passport sized photo to: Centro Direct Sales, Centro House, 16 Summer Lane, Birmingham, B19 3SD

24

Data Protection Act 1998. This padlock symbol shows that we follow best practice in managing personal information. We will keep all details secure. We may use the information you provide for administration, notifying you of future updates to our products and services, for analysis purposes and to contact you, in line with the Data Protection Act 1998. We want to make sure our services offer equal opportunities to everyone, no matter what their sex, age, race , nationality, ethnic origin, disability or religious belief. A Credit Reference Agency will be asked to confirm the name, address and credit status of the person paying the direct debit. For further information regarding how we will use your personal information please ask to see our privacy policy.

25