26. When looking at the definition of a team the following points can be made. I. II. III. IV.

It has joint objectives and accountability and may set up by the org under the supervision of a team leader The team leaders should ideally select 9 people for the team to cover each of Belbins roles The people in the team have complementary skills The people in the team are committed to a common purpose and approach for which they hold themselves basically accountable (i) only is correct (i), (iii) and (iv) only are correct (ii) and (iv) are only correct All are correct (2marks)

A. B. C. D.

27. Gloria has the responsibility to work with selected management trainees in her organisation. Her objective is to help the trainees over the medium to long-term with their personal career development. Supporting and encouraging them to fulfil their potential is an integral part of her role. Gloria has no involvement in the technical content of the trainee managers work. Which of the following roles does Gloria fulfil? A B C D Buddy Counsellor Mentor Instructor (2marks)

28. A company has advertised for staff who must be at least 1.88 metres tall and have been in continuous
full-time employment for at least five years. Which of the following is the legal term for this unlawful practice? A B C D Direct discrimination Indirect discrimination Victimization Implied discrimination.

(2marks)

29. Adam manages a car sales team. The team has been underperforming. All the news papers are reporting that the economy is heading for a recession and car sales are well below budget. This has created some tension between him and his team. Adam has even heard rumours that the board is looking to make some redundancies across the org including sales team. Given the unfavorability of the situation Adam has decided to alter his psychological proximity to his team. The favorability of the situation and the psychological proximity, with regard to the leadership styles are associated with which writer and based on that writer should dam be distant or close? A. B. C. D. Writer is Fiedler & Adam should be close Writer is Fiedler & Adam should be distant Writer is Drucker & Adam should be close Writer is Drucker & Adam should be distant (2marks)

30. In relation to employee selection, which type of testing is most appropriate for assessing the depth of knowledge of a candidate and the candidates ability to apply that knowledge? A B C D Intelligence testing Personality testing Competence testing Psychometric testing (1mark)

31. Role playing exercises using video recording and playback would be most effective for which type of training? A Development of selling skills B Regulation and compliance C Dissemination of technical knowledge D Introduction of new processes or procedures (2marks) 32. Poor quality lateral communication will result in which of the following?
A Lack of direction B Lack of coordination C Lack of delegation D Lack of control

(2marks)

33. According to Victor Vroom: Force (or motivation) = _________ x expectancy Which of the following words completes Vrooms equation. A Needs B Valence C Opportunity
(1 mark)

34. Which pattern of communication is the quickest way to send a message? A The circle B The chain C The Y D The wheel (2 marks)

35. Which one of the following is a characteristic of a team as opposed to a group?

A Members agree with other members B Members all have equal status C Members arrive at decisions by consensus D Members work in cooperation (2 marks)

36. Which one of the following statements is correct in relation to monetary rewards in accordance with Herzbergs Two-Factor theory?

A Pay increases are a powerful long-term motivator B Inadequate monetary rewards are a powerful dissatisfier C Monetary rewards are more important than non-monetary rewards D Pay can never be used as a motivator (2 marks)

37. Richard is a highly enthusiastic member of his team. An extrovert by nature, he is curious and communicative. He responds to new challenges positively and has a capacity for contacting people exploring anything new. However, his attention span is short and he tends to become less involved in a task once his initial interest has passed. According to Belbins team roles theory, Richard displays the characteristics of which of the following? A Monitor-evaluator B Plant C Resource-investigator D Company worker (2 marks)

38. Jackie leads an established team of six workers. In the last month, two have left to pursue alternative jobs and one has commenced maternity leave. Three new staff members have joined Jackies team. Which one of Tuckmans group stages will now occur? A Norming B Forming C Performing D Storming (2 marks)

39. Renata has attended a leadership development course in which she experienced a self-analysis exercise using the Blake and Mouton managerial grid. The course leader informed her that the results suggested that Renata demonstrated a 9.1 leadership style, which suggested that she is highly focused on achieving the objectives of the team. What other conclusion may be drawn in relation to Renatas leadership style? A She maximises the involvement of her team B She demonstrates little concern for people in the team C She balances the needs of the team with the need to complete the task. D She favours psychologically close managersubordinate relationships

(2 marks)

40. Applying incorrect rates in order to understate depreciation will result in a higher profits & higher net book value giving a more favorable impression of financial health. A. True B. False (2marks)

41. .. Is the interface between the operational core and mgt. A. Middle line B. Junior mgt C. Employee communications D. Supervision (2marks)

42. A warehouse manager instructs the staff not to enter the goods returned to supplier if its already recorded in inventory as this will be sorted out by accounts. Is this a fraudulent action? A) No B) Yes, an eg of removal of assets from a business C) Yes, an eg of intentional misrepresentation of financial position of a business. (2marks)

43. Which one of the following is not one of the interpersonal roles of mgr identified by Mintzberg? A. Handling Disturbances B. Reconciling individual needs with organisational C. Training staff D. Liaising outside the scalar chain (2marks)

44.

Joining a local drama group belongs to which category of need? A. Social need B. Psychological C. Esteem D. Safety needs

(2marks)

45. Who argued that mgt should be based on well organized, clearly defined and fixed principles instead of depending on more or less lazy ideas?. a. Fayol b. Adair c. Taylor

d. Fielder (2marks)

46. Which one of the following is not one of the Fayols five functions of mgt? A. Commanding B. Communicating C. Controlling D. Coordinating (2marks) 47. Hawthorne studies showed that individual attitudes and group relationship help to determine the level of out put.

A. True B. False (2marks)

48. Which school of mgt is focused on a range of high order needs of workers for job satisfaction? A. Scientific Mgt B. Contingency C. Human relations D. Neo-human relations

(2marks)