UNIVERSITI TEKNOLOGI MARA

SCHEME OF WORK LECTURER: Mas Ayu Diana Mohd Fauzi Room : D356 E-mail : masayu@kelantan.uitm.edu.my

Course Outcomes Students should be able to : 1. Define and describe the basic concepts of operations management in service and manufacturing sectors. 2. Identify and solve problems that are related to the operations of an organization. 3. Demonstrate teamwork as a team player.

Course Description This course involves the study of concepts relating to the operations functions in both manufacturing and service organizations. The operations process is responsible for planning, organizing, and controlling resources in order to efficiently and effectively produces goods and services so as to meet the goals of an organization.

Week Week 1 Week 2

Topic Academic briefing and group formation Topic 1 Introduction to Operations Management and Productivity 1.1 1.2 1.3 1.4 1.5 Overview of Operations Management Organizing to produce goods and services Production and its relationship with other departments Trends in Operations Management Productivity issues

Remarks

Individual Assignment 1

Operations Strategy and Competitiveness Week 3 2.1 2.2 2.3 2.4 2.5 Developing missions and strategies Achieving competitive advantage through operations Strategic Operations Management decisions Global operations strategy options Importance of information system in operation strategies

Product Design in Manufacturing Week 4 3.1 Product selection 3.2 Product design and development 3.4 Product technology Location Strategy Week 5 4.1 Factors in location consideration 4.2 Methods of evaluating location alternatives Process Strategies and Layout Design Week 6 5.1 5.2 5.3 5.4 Process strategies in manufacturing and services Process design Process technology Types and selection of layout Individual Assignment 2

Job Design Week 7 6.1 Components of job design 6.2 Behavioral considerations in job design 6.3 Concepts of work measurement Test 1

Week 8

Capacity and Aggregate Planning 7.1 Understanding Capacity 7.2 The planning process 7.3 Aggregate planning strategies Operations Scheduling 8.1 Scheduling of manufacturing operations 8.2 Scheduling of service operations Inventory Management

Week 9 9.1 9.2 9.3 9.4 Functions of inventories Classifications of inventory Inventory management techniques JIT inventory systems

Individual Assignment 3

Project Management Week 10 10.1 Phases in project management 10.2 Project management techniques: Program Evaluation and Review Technique (PERT) and Critical Path Method (CPM) Maintenance Management Week 11 11.1 Preventive maintenance 11.2 Breakdown maintenance Quality Management Week 12 12.1 12.2 12.3 12.4 12.5 Week 13 Week 14 Concept of quality Dimensions of quality Implications of quality Total quality management Costs of quality Individual Assignment 4

Test 2

Presentation Group Assignment Revision

Assessment Course Work Test 1 Test 2 Group Assignment Individual Assignment Final Examination 10% 10% 20% 10% 50% ------Total 100% ==== Recommended Text Heizer, J., Render, B. (2009) Operations Management. (9th ed.) New Jersey: Pearson Education Inc. References

Krajewski, L.J., Ritzman, L.P. and Malholtra, M.K. (2010) Operations Management: Processes and supply chains. (9th ed.) New Jersey: Pearson Education Inc.

Stevenson, W.J. (2009) Operations Management. (10th ed.) New York: McGraw-Hill.

Chase, R.B., Jacobs, F.R. and Aquilano, N.J. (2008) Operations Management for Competitive Advantage. (11th ed.) New York: McGraw-Hill.

Gaither, N and Frazier, G. (2008) Production and Operations Management (9th ed.) New York: McGrawHill.

Russel, R.S. and Taylor, B.W. (2009) Operations Management: Along the supply chain. (6th ed.) New Jersey: John Wiley & Sons, Inc.