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AC-Win V 3.0

Enhanced Attendant Console for Hicom 300 / 300 E / 300 H

The enhanced attendant console, AC-Win, in the Hicom 300 , Hicom 300 E and Hicom 300 H communication system is an attendant console based on a Pentium PC. One or more consoles can be installed, depending on the size of the system and the structure of the company or organization. The switching functions are easy to use under the Windows NT user interface and enable an operator to extend external or internal voice calls. The attendant can choose from a number of layout operations for the call control window, e.g. for visually impaired people. The operator has the option of displaying all calls or else outgoing or incoming calls only in the call journal. Three password-protected authorisation levels are available, i.e. user, superuser and administrator. When the operator logs onto the system each day with password if required the previously programmed personal attendant console appears on the PC screen. The new attendant console can be particularly economical in companies, in which attendants must perform multiple tasks. In such cases, work at the attendant console is only one task among many others, such as word processing, performed on the PC. When calls arrive, the personal attendant console appears automatically on the screen and the application in progress moves to the background. The performance of AC-Win can be further enhanced through the addition of the Plus Package.

Enhanced attendant console AC-Win V 3.0

System concept
The enhanced attendant console is connected to a UP0/E user interface in the Hicom 300 / 300 E / 300 H system via an integrated PC card. The handset and the optional headset, recorded announcement equipment and tape recorder are also connected to the PC. The attendant console can be used with any standard commercially available PC and no specific hardware components apart from the UP0/E card are required. The functionality provided by this system is implemented exclusively by means of software.

Switching functions
Incoming calls are signalled either acoustically or visually on the PC screen. The call can be forwarded by entering the telephone number of the person for whom the call is intended, or by clicking on the stored extension number in a separate window. The attendant can switch back and forth between the different windows which are open at the same time. Functions such as hold, call pickup, disconnect, switching or call charge display can be activated using the function keys as well as the mouse.

Attendant window

Enhanced attendant console AC-Win V 3.0

The following attendant console functions are available:

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Administrative functions
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User prompts can be set to different languages by attendant, Distinctive ringing interval, Extending incoming trunk calls without announcement (speed servicing), Attendant camp-on trunk calls, Attendant camp-on tie trunk and internal calls, Extending outgoing trunk calls, Attendant loop transfer to another attendant console, Extending incoming trunk calls with announcement (standard servicing), Attendant busy override for extending trunk calls, Automatic recall trunk, tie trunk, and internal calls, Trunk hold, Toggling between connections, Attendant calls new call and recalls, Specific personal calls, Extending tie trunk and internal calls, Attendant override (internal), Setting up outgoing internal calls by attendant, Call distribution to ensure an even load at all attendant consoles with call queuing, Number redial of any number or last number saved, Switched loop operation trunk and tie trunk calls, Attendant calls and toll calls, Call forwarding on ring no answer after a predefined timeout, Setting up outgoing external connections, Repertory keys for dialling call numbers or trunk group codes, Dialling using the memo function, Serial calls (multiple switching), Various night service options, Start paging. Copy/Paste of a number from any CD-ROM Directory

Internal traffic restrictions for subscriber groups, COS switchover for subscriber groups, Do Not Disturb function for subscriber groups (group call protection), Recording equipment for recording of calls, Checking the numbers.

Plus Package (optional)

The Plus Package in AC-Win Version 3.0 contains the AC-Voice software. ACVoice can be used to automatically repeat a personally recorded message in response to specific types of call (first call, recall, external call, internal call, etc.). Headset with head bracket

2001 VISTA headset (optional)

Attendants who make a large number of calls and at the same time have to cope with other jobs, such as data input, sometimes need a third hand. The new lightweight 2001 VISTA headset comes in handy here. There are three versions of the headset:
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DS-Win V 2.0 directory service (optional)

The DS-Win V 2.0 directory service is an application which enables the rapid forwarding of incoming calls to requested subscribers. The subscribers are searched for in a local Access database. As part of the Hicom Domain Management Service (HDMS), the DS-Win database is automatically synchronized with the central HDMS database. It is possible to install DS-Win on the enhanced attendant console along with AC-Win V 3.0.

Headset with head bracket Headset without ear inset or head bracket Headset with ergonomically designed ear inset.

Enhanced attendant console AC-Win V 3.0

Advantages and savings for the customer

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Technical data
Connection options to the following telecommunication systems:
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All of the functions required at the attendant console are concentrated on one terminal. All of the functions are integrated in one highly ergonomic user interface. The recording of personal messages by AC-Voice greatly facilitates the operators tasks. Standard greetings and messages are no longer required due to the automatic repetition of recorded messages by AC-Voice. The possible simultaneous use of standard PC software along with ACWin helps to increase attendant productivity when the switchboard is not busy. The combined use of AC-Win and AC attendant consoles guarantees customer investment. The use of an open PC system paves the way for easy upgrading (e.g. DS-Win electronic telephone directory, solutions for visually impaired operators) Use of competitively priced PC hardware and software.

Hicom 300 V 3.6 Hicom 300 E V 2.0 Hicom 300 H V1.0

Connection to Hicom 300 / 300 E / 300 H UP0/E user interface Hardware Processor Clock frequency RAM Hard disk Cache Free PC slot for UP0/E card 17 monitor CD-ROM drive Sound card (required with Plus Package) Software Operating system Windows NT 4.0 (1024 x 768 resolution) Pentium 133 MHz 32 Mbyte 1 to 2 Gbyte 256 kbyte

Data sheet 10/00 Reference No. A31002-G4100-A110-3-7629 Printed in the Federal Republic of Germany DA 1000 3.0

Siemens AG 2000 Information and Communication Networks Hofmannstr. 51 D-81359 Munich Germany http://www.siemens.com/communication/manuals

Subject to availability. Right of modification reserved.