Sales Training Training your staff to handle various sales situations professionally, properly and effectively is imperative to a successful

call center. These courses are designed to highlight professional telephone selling techniques, teach the basics of effective phone sales and sales negotiation.

Customer Service Training These classes will assist you in maximizing the best opportunity out of every customer interaction, as well as teaching you how to provide the best customer service

Soft Skills Training

Assisting your employees in becoming more knowledgeable on specific topics that affect their personal lives will increase their call center productivity by decreasing their on-job distractions. Topic areas like childcare and personal finances can help your call center team better balance the critical issues in there personal lives

Call center training Course 1. 2. 3. 4. 5. Pronunciation with phonetics Jaws exercises Tongue exercises Commend on vowels sound Sounds of English

OTHER ACTIVITES 1. JAM Rounds 2. Group dissection

The sounds of English Th sounds 2. Reduced Vowel Sounds 3. Nasal sounds 4. R and l sounds in English
1.

5.

Word Stress

Different type of sounds

The sounds in "heed" and "hid"
We make the sound in "heed" (/I/) with our tongue very close to the top of our mouth. We also spread our lips so it looks like we are smiling.

When we make the sound in "hid" (/I/), we don't look as much like we are smiling, and our tongues are lower in our mouths. Here is a picture of our mouths so that you can compare where the tongue is for these two sounds.

Now let's listen to some sounds! /i/ sounds:

/I/ sounds:

meat sheep leak

mitt ship lick

The sounds in "head" and "hate

We make the sound in "head" with our mouth open wider than for /i/ or /I/ and our tongues not as close to the top of our mouths. The sound in "hate" is actually a diphthong, which means it is a combination of the sounds /e/ and /I/. You can feel your tongue moving closer to the roof of your mouth when you say it.

Now let's listen to some sounds! "head" sounds:

"hate" sounds:

head shepherd leg met

hate shape lake mate

The sounds in "hot" and "hat"

We make the sound in "hot" (/a/) with our mouth open the widest. Pretend you are going to the doctor and saying "ahhhhhhhh". See how open your mouth is and how far back your tongue is. The sound in "hat" is made with your mouth open not as wide and the sound is not as far back in your throat. Pretend someone is choking you. The sound you will make is this "hat" vowel.

Now let's listen to some sounds!

"hat" sounds:

"hot" sounds:

hat lack

hot lock

mat sap

Mott's sop

The sounds of in "hoot" and "hood"

We make the sound in "hoot" (/u/) with our really rounded. Sing "ooh, baby, baby" or pretend you are going to kiss someone. Here is a picture of someone making this sound. See how round her lips are. See here that when she says "hood", her lips are more relaxed. Now let's listen to some sounds!

"hoot" sounds:

hood sounds: hood pull look

who'd pool Luke

The sounds in "hoot" and "hut"

We make the sound in "hoot" (/u/) with our really rounded. Sing "ooh, baby, baby" or pretend you are going to kiss someone. Here is a picture of someone making this sound. See how round her lips are.

relax our lips. The your tongue in the

However, when we say, "hut" we open our mouths wider and sound in "hut" is in the center of your mouth. Try to put center of your mouth.

Now let's listen to some sounds!

"hoot" sounds:

"hut" sounds:

mute Luke who'd

mutt luck hut shut

The sounds in "hoed" and "hoot"

The vowel sound in hoed is called a diphthong. This means it is actually two vowel sounds that slur together. As you say the sound, your mouth will get more closed and your lips will get more round. At the end of this sound, you will be making the same vowel sounds as in /u/, and your lips should not be as round as they as when you say, "hoot". Now let's listen to some sounds!

"hoed" sounds:

"hoot" sounds:

moat hoed local soap

mute who'd Luke soup

To practice more /u/ sounds, go to these pages:

The sounds in hoot and hood The sounds in hoot and hut

The sounds in "ought" and "hot"

We make the sound in "hot" (/a/) with our mouth open the widest. Pretend you are going to the doctor and saying "ahhhhhhhh". See how open your mouth is and how far back your tongue is

The sound in "ought" is made with your mouth open not as wide and the sound more in the middle of your mouth. Try to say a very quick, light /ou/ sound. That is the sound in "ought". Don't worry if you are having problems with this sound! Many native English speakers do, too! New Yorkers pronounce the word "ought" much differently, and many people in the mid-west pronounce the words "caught" and "cot" exactly the same.

Now let's listen to some sounds!

"ought" sounds:

"hot" sounds:

caught ought sought

cot hot sod

The sounds in "oy! "how" and "height"

These three vowel sounds are all diphthongs. This means they are actually two vowel sounds that slur together. Notice your mouth move when you say these sounds. Now compare that to "he". When you said "he", you can say the vowel sounds for a long time without moving your mouth! Now let's listen to some sounds! "oy!" sounds:

Reuters

boy "how" sounds:

route bout "height" sounds:

right bite

Reduced Vowel Sounds

In English, we give some syllables more stress than others. That means that some syllables are louder, longer, and clearer than others. Syllables that are unstressed are shorter, softer, and less clear. In fact, there are o only TWO reduced vowel sounds in English. These are the "Schwa" sound and the "barred i" sound. The "barred i" is like a really short /I/ sound. The "schwa" is like a really short vowel made in the center of your mouth. Now let's listen to some sounds! schwa sounds:

writer explanation emphasis barred i sounds:

recitation monitor implication

The sounds in "bat" and "pat"

/b/ & /p/ The consonant sounds in "bat" and "pat" are both made by putting our two lips together and then opening them to release a small puff of air. If we make these sounds the same way, then what is the difference between them? The difference is not what we do with our mouths, but what we do with our voice. When we make a /p/ sound, we do not use our voice; the sound is quiet. Put your hand on your throat and make the sound /p/. You should not feel any movement in your throat. However, when we make a /b/ sound, we do use our voice. Put your hand on your throat and make the /b/ sound. Can you feel the vibrations? Another way to help you learn the difference between these two sounds is that /p/(the voiceless sound) makes a bigger puff of air. Put your hand in front of your mouth and make the /p/ sound. Feel the big puff of air. Now put your hand in front of your mouth again and make the /b/ sound (the voiced sound). Feel only a little puff of air? Good!

Now let's listen to some sounds!

"bat" sounds:
o o o

"pat" sounds:
o o o

bat bull but

pat pull putt

Nasal sounds
/m/ /n/ and "ng"

The beginning sounds in "mitt" and "knit", as well as the sound at the end of "bring", are called "nasals". That is because when we make these sounds, the air goes out of our nose instead of our mouths.

The first sound, /m/, is made by closing your mouth. Now use your voice to make a sound. That is the sound /m/. Try holding your nose and making this sound. You can't do it. You need for the air to go out your nose in order to make this sound.

The second sound, /n/, is made by putting the tip of your tongue on the roof of your mouth, right behind your teeth, like you do when you make /d/ or /t/. Now use your voice to make a sound (don't move your tongue!). Be careful that you do not say /l/ instead of /n/. You can check by holding your nose. If you can make the sound and hold your nose, you are saying /l/, if you can't then you are saying /n/. The sound at the end of "bring", the "ng" sound is actually one sound even though it is written with two letters. To make this sound, put your tongue up against the roof of the back of your mouth, as if you are going to say /k/ or /g/. Now, make a sound using your voice. This is "ng". In English, the "ng" sound is only found at the end of syllables. It cannot start a word.

Now let's listen to some sounds!

"mitt" sounds:

mitt meat mat rum "knit" sounds:

knit neat gnat run "bring" sounds:

bring sang gong rung

Th sounds in English
There are actually two different "th" sounds in English, but they are very similar. Both "th" sounds are made putting your tongue between your teeth so that the tip of your tongue is touching the tips of your top teeth. Now you can make a "th" sound by blowing are through your teeth. You can check to see if you are doing it correctly by using a mirror. You should be able to see your tongue when you say words such as "this", "the", and "that". If cannot see your tongue, you u may be putting your tongue behind your top teeth instead of touching the tips of your top teeth. If you put your tongue behind your top teeth, you will make a /d/ or /t/sound instead of a "th" sound. If it sounds like you are making an /s/ or /z/ sound, it is also because your tongue is behind your teeth. Make sure you are touching your teeth with your tongue!

The sounds in "did" and "ted"

/d/ /t/
The consonant sounds in "did" and "ted" are both made by putting our tongue right behind our top teeth and then moving it to release a small puff of air. If we make these sounds the same way, then what is the difference between them? The difference is not what we do with our mouths, but what we do with our voice. When we make a /t/ sound, we do not use our voice; the sound is quiet. Put your hand on your throat and make the sound /t/. You should not feel any movement in your throat.

However, when we make a /d/ sound, we do use our voice. Put your hand on your throat and make the /d/ sound. Can you feel the vibrations? Another way to help you learn the difference between these two sounds is that /t/(the voiceless sound) makes a bigger puff of air. Put your hand in front of your mouth and make the /t/ sound. Feel the big puff of air. Now put your hand in front of your mouth again and make the /d/ sound (the voiced sound). Feel only a little puff of air? Good!

Now let's listen to some sounds!

"did" sounds:

"Ted" sounds:

den dad dip

ten Tad tip

R and l sounds in English

/r/ & /l/
It is easy to confuse /r/ and /l/ in English. However, it is also easy to learn how to make the two different sounds. The big thing to remember is that when you say /r/, YOUR TONGUE SHOULD NOT TOUCH THE TOP OF YOUR MOUTH. It should be bunched up towards the back of your mouth with the tip pointing towards the top of your mouth (BUT NOT TOUCHING!). We do NOT move our tongue while making the American /r/ sound. This makes it different from the /r/ is German, Czech, or even some other English dialects, like Scottish. Your lips should also be round when you say /r/, like you are getting ready to kiss someone.

The sounds in "sit" and "zit"

/s/ & /z/

The consonant sounds in "sit" and "zit" are both made by putting your teeth together and putting your tongue in the middle of your mouth, right behind your teeth, but not touching them. If we make these sounds the same way, then what is the difference between them? The difference is not what we do with our mouths, but what we do with our voice. When we make a /s/ sound, we do not use our voice; the sound is quiet. Put your hand on your throat and make the sound /s/. You should not feel any movement in your throat. However, when we make a /z/ sound, we do use our voice. Put your hand on your throat and make the /z/ sound. Can you feel the vibrations?

Now let's listen to some sounds!

"sit" sounds:

"zit" sounds:

sit sue see

zit zoo z ("zee")

The sounds in "fed" and "vittles"

/f/ /v/
The consonant sounds in "fed" and "vittles" are both made by putting your top teeth on your lower lip and blowing air through your teeth. If we make these sounds the same way, then what is the difference between them? The difference is not what we do with our mouths, but what we do with our voice. When we make a /f/ sound, we do not use our voice; the sound is quiet. Put your hand on your throat and make the sound /f/. You should not feel any movement in your throat. However, when we make a /v/ sound, we do use our voice. Put your hand on your throat and make the /v/ sound. Can you feel the vibrations?

Now let's listen to some sounds!

"fed" sounds:

"vittles" sounds:

fan fat food

van vat voodoo

The sounds in "ship" and "measure"

The consonant sounds in "ship" and "measure" are both made by putting your teeth together, with your top teeth in from of your back teeth, and putting your tongue in the middle of your mouth, scrunched up towards the back of your mouth. If we make these sounds the same way, then what is the difference between them? The difference is not what we do with our mouths, but what we do with our voice. When we make a "sh" sound, we do not use our voice; the sound is quiet. Put your hand on your throat and make the sound in "ship". You should not feel any movement in your throat. However, when we make a "zh" sound, we do use our voice. Put your hand on your throat and make the sound in "measure". Can you feel the vibrations? There are not many words in English with the sound in "measure", and very few words with this sound at the beginning. This sound is mostly found in words that came into English from other languages in the middle or at the end of the word.

Now let's listen to some sounds!

"ship" sounds:

ship sheep shape "measure" sounds:

measure garage pleasure

The sounds in "git" and "kit"

/g/ /k/
The consonant sounds in "git" and "kit" are both made by putting the back of our tongue up against the roof on the back of our mouths to release a small puff of air. If we make these sounds the same way, then what is the difference between them? The difference is not what we do with our mouths, but what we do with our voice. When we make a /k/ sound, we do not use our voice; the sound is quiet. Put your hand on your throat and make the sound /k/. You should not feel any movement in your throat. However, when we make a /g/ sound, we do use our voice. Put your hand on your throat and make the /g/ sound. Can you feel the vibrations? Another way to help you learn the difference between these two sounds is that /k/(the voiceless sound) makes a bigger puff of air. Put your hand in front of your mouth and make the /k/ sound. Feel the big puff of air. Now put your hand in front of your mouth again and make the /g/ sound (the voiced sound). Feel only a little puff of air? Good!

Now let's listen to some sounds!

"git" sounds:

"kit" sounds:

got get gook

cot catch cook

The sound in "hat"

/h/
/h/ is basically the sound that you make by opening your mouth wide and blowing air.

Now let's listen to some sounds!

/h/ sounds: hat hate hot

The sound in "wit"

/w/ /w/ is an interesting sound, because you need to do two different things with your mouth. First of all, you need to make lips round, as if you are getting ready to kiss someone. Next, you need to put the back of your tongue close to the roof of your mouth, almost as if you are going to say g, but DON'T touch the top of your mouth. You must do both of these things at the same time. Use your voice. /w/ is a voiced sound. Be careful that you do not confuse /w/ with /r/. When you say /w/, your tongue is further back in your mouth and the back of it is close to the top of your mouth. When you say /r/, your tongue is a little bit more towards the front of your mouth, and the tip of your tongue is pointed towards the top of your mouth

The sounds in "chip" and "jet"

Both of these two sounds is actually a combination of two different sounds. The "ch" sound like in "chip" is a combination of /t/ as in "tip" and "sh" like in "ship". The "j" sound in "jet" is a combination of /td/ as in "dip" and the sound in the middle of leisure and measure. They are both made the same way in your mouth. The difference is that "ch" is made without using your voice, and using your voice makes j. To make these sounds, put your tongue on the roof of your mouth, right behind your teeth, then move your tongue back behind your teeth until you are making the "sh" or "measure" sound. If you are having trouble making these sounds, try these tricks. To say "chip", practice saying "meet ship". Say it faster and faster, and then you will notice that it sounds like you are saying "me chip". If you are having problems with "jet", first, say the word "measure" several times. Now try to add a "d" in the middle of the word, so you are saying "meadsure". Try saying this fast. It will sounds as if you are saying "medjure". Now you've got it!

The sound in "yet"

/j/ /j/, the sound at the beginning of "yet", is made by putting your tongue very close to the top of your mouth, as if you are getting ready to say the vowel /i/. That is why this consonant sound is often between certain vowel sounds. Say the phrase "why he" quickly. Native speakers of American English would often pronounce this phrase as "whyje" (/waIji/). Even though it is not spelled that way, we pronounce a /j/ between the /a I/ and /i/ vowels.

Now let's listen to some sounds!

/j/ sounds: yet you he is (/hiyIz/) why he (/waIji/)

Word Stress
All words of more than one syllable have what is called word stress. This means that at least one of the syllables is l o n g e r and louder than the other syllables.

In the following examples, stressed syllables are in capital letters:

Column A PHOtograph PENcil MARyland

Column B phoTOgraphy comMITtee soCIety

Column C PhotoGRAphic volunTEER inforMAtion

In many cases, word stress must simply be learned as new vocabulary is acquired. However, there are several rules for word stress, which can make it easier to deal with.

I. Compound Nouns:
Listen to the following compound nouns. Can you hear the word stress?

Bluebird Blackboard Notebook Bookstore Toothbrush Keyboard In each of these examples, the first part of the compound gets the stress.

II. Noun+Noun Compounds (2-word compound nouns)

Listen to the following noun+noun compounds. Can you hear which part of the compound gets more stress?

Air conditioner Computer programmer Nail polish French fry Geiger counter Doctors office Similar to the rule for compound nouns, the first part of the compound--here, the first word-gets the stress. (Note: If the "unstressed" part of the noun+noun compound is more than one syllable, it will have some word stress. However, the first part of the compound will get even more stress.)

III. Phrasal Verbs versus Compound Nouns derived from phrases

Phrasal verbs (a.k.a. two-word or two-part verbs) are generally made up of a verb and preposition. For many of these, correct word stress is especially important as they have compound noun counterparts. In the following examples, the words on the left are phrasal verbs. The words on the right are nouns. Listen to these examples.

Let down Shut out print out turn off take over

Letdown Shutout printout turnoff takeover

In phrasal verbs, the preposition gets the word stress. If they have a noun counterpart, however, it gets the stress on the first part.

IV. Homographs Homographs are words which are written the same way but which have different pronunciation.

In English, there are many words which have the same spelling, but whose part of speech changes with the word stress. If you listen carefully, you will hear that the vowel sounds change depending on whether they are stressed or unstressed.

VERB record progress present permit

NOUN record progress present permit

Sounds of English Pronunciation

English sounds with the help of phonetics
As you know, the relationship between English spelling and English pronunciation is not very clear. English dictionaries, therefore, need another way to show the pronunciation of English words. Most dictionaries use a variation of the characters proposed by the IPA - International Phonetic Association - to show English pronunciation. It is useful to learn this to enable you to make the best use of the information that is given in your dictionary.

Here are the common symbols - e.g. Gimson (1981) - used to represent all the English sounds (British English).

Symbol Example pea bee tea do

key go fat vat thin that sip zip ship measure hat map nap hang led red wet yet chin gin pit pet pat cut pot put potato, upper

key car law shoe girl

bay by boy so now here there tour

Now its time for some extra

Personality Development
In this we train a person to be proactive and help him to understand his potentialities through Positive Mental Attitude (PMA). Presentation Skills, Time Management, Memory Enhancement, Meditation are some of the topics covered under Personality Development.

Fundamental Techniques in Handling People

1. Don't criticize, condemn or complain. 2. Give honest and sincere appreciation. 3. Arouse in the other person an eager want.

Six ways to make people like you

1. Become genuinely interested in other people. 2. Smile. 3. Remember that a person's name is to that person the sweetest and most important sound in any
language.

4. Be a good listener. Encourage others to talk about them selves. 5. Talk in terms of the other person's interests. 6. Make the other person feel important - and do it sincerely.

Win people to your way of thinking

1. The only way to get the best of an argument is to avoid it. 2. Show respect for the other person's opinions. Never say, "You're wrong." 3. If you are wrong, admit it quickly and emphatically. 4. Begin in a friendly way. 5. Get the other person saying, "Yes, yes" immediately. 6. Let the other person do a great deal of the talking. 7. Let the other person feel that the idea is his or hers. 8. Try honestly to see things from the other person's point of view. 9. Be sympathetic with the other person's ideas and desires. 10. Appeal to the nobler motives.

11. Dramatize your ideas. 12. Throw down a challenge.

Be a Leader: How to Change People without Giving Offense or Arousing Resentment

A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:

1. 2. 3. 4. 5. 6. 7. 8. 9.

Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Let the other person save face. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise." Give the other person a fine reputation to live up to. Use encouragement. Make the fault seem easy to correct. Make the other person happy about doing the thing you suggest.

Interview Skills
Here we train the DOs and DON'Ts of Interview. How to attend interview with confidence will be trained. After the mock interviews conducted the participant will be confident enough to attend the interview. Interviews are not at all a nightmare for them anymore after the training. For Corporate Sector Conducting Interviews are routine and mundane for those who conduct interviews ranging 10-20 per day on a day-to-day basis. We solve this by giving tips to conduct interview to extract full details and trustworthiness and character of an interviewee.

Time management
Time Management skills are essential for successful people - these are the practical techniques, which have helped the leading people in business, sport and public service reach the pinnacles of their careers.

Personal Time Management

By Gerard M Blair Time passes, quickly. This article looks at the basics of Personal Time Management and describes how the Manager can assume control of this basic resource.

The "Eff" words

The three "Eff" words are [concise OED]: Effective - having a definite or desired effect Efficient - productive with minimum waste or effort Effortless -

Seemingly without effort; natural, easy Personal Time Management is about winning the "Eff" words: making them applies to you and your daily routines.

What is success?
"Any man may commit a mistake, but none but a fool will continue in it." Success? What is it? What is the way to it? What are the rewards? Do you have a right to succeed? The answers to these questions are in this brief article. It is about success. It is about you and how you can succeed and, in particular, in the profession of exercise physiology. Through hard work and dedication to ASEP's vision, members of the Society are working hard to achieve the extraordinary. They are working together to design and secure the future for all exercise physiologists. But, before you read any further, stop and tell yourself:

It is O.K. It is O.K. It is O.K. It is O.K. physiology. It is O.K. It is O.K.

to to to to

want your own organization. think as an exercise physiologist. look out for you. believe that sports medicine is not exercise

to recognize the need to professionalism. to want to succeed as an exercise physiologist.

Remember:

Successful people want to take on professional responsibilities and enjoy making endless decisions to help others. They are not troubled by insecurities. They are convinced of their own worth and self-realization. They know that responsibility is the key to becoming autonomous. They expose themselves to risk. They are curious. They ask questions. They listen to other people's problems. They deliver what they promise. They are ready to seize the opportunity. They are ready to gamble on their hunch. They are able to concentrate on what is important.

They have a passion for winning.

Success secrets
SUCCESS Stands For
S= SUPERIOR RELATIONS

No one is independent in life. We depend on others right from our birth till our death. Every person, no matter how big or small he is a stepping stone to our success. Remember, "A single flower does not make a garland." U= UNTIRING EFFORTS

It is a universal law that we cannot get something for nothing. Efforts are the price one has to pay to succeed in life. Abundant supply of energy comes from a healthy body. Denial or excess of any of the three important needs, eating, mating and sleeping affects our health and happiness. Remember, "Success is 1% inspiration and 99% perspiration" C= CREATIVE THINKING

All of us are gifted with a lot of creative potential. But it lies deep. Just as the sculptor has to chip away some stone with his chisel to release the statue hidden in a block of stone, we have to chip away some of our conventional thinking to release our creative potential. Remember, "If you continue to do what you have been doing, you will continue to get only that you have been getting." C= CONFIDENT ATTITUDE

A talented man without confidence is like a powerful car without spark plugs. Confidence is a psychological steroid that boosts our power. Remember, "The man who wins is the man who thinks he can" E= EFFECTIVE COMMUNICATION

Public Speaking is the springboard to effective speech. It gives you a lot of courage and confidence and earns respect and admiration from the society. It makes our speech lively, interesting, and convincing. Remember, Poets are born; Orators are made," S= SELF MOTIVATION

A 12 year old boy lifter a fallen log from the legs of his father, Four men could barely move it later on. There are many similar cases on record in which unbelievable feats have been accomplished, once the mind is seeded with a goal, it soars to its magnificent heights to accomplish the goal. Remember, "It is a small seed that grows into a huge tree." S= SHARP MEMORY

Memory is a yardstick to measure the capacity utilization of our brain. The secret of sharp memory lies in systematic storage that facilitates instant retrieval. Every one of us can have a sharp memory irrespective of age, education and intelligence. Remember, "If you dont use it, you will soon lose it"