aastato@cisco.com
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Presentation_ID
Cisco Confidential
Agenda
Component
Implementation Scenario New World Applications
Presentation_ID
Cisco Confidential
1990: Transformation of
Business Computing
PC LAN - 1990
Distributed control Customization User-driven services
3
2003: Transformation of
Business Communications
Presentation_ID
Cisco Confidential
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120 E-Mails!
15 Attachments!!
Information Overload
Too many devices Anywhere/anytime
Technology Limits
Disparate solutions Disparate access
Presentation_ID
Cisco Confidential
Information Control
Where I am When I want
Technology Solutions
Devices that work together Simple access to services
Presentation_ID
Cisco Confidential
Presentation_ID
Cisco Confidential
IP
Presentation_ID
Cisco Confidential
Improving Productivity:
The Road Warrior Example
Ubiquitous Access to Phone, E-mail, Fax and Voicemail with Unified Messaging and Soft Phone
Immediate response from 10,000 meters Reduced access complexity through one-stop mailbox Intelligent routing and prioritization of messages Extension portability and follow me capabilities
Presentation_ID
Cisco Confidential
10
Presentation_ID
Cisco Confidential
11
Presentation_ID
Cisco Confidential
12
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Cisco Confidential
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Cisco Confidential
14
Agenda
Component
Implementation Scenario New World Applications
Presentation_ID
Cisco Confidential
15
The Reality
Fundamental standards for IP Communications are already in place; new standards will continue to emerge IP Communications solutions are proven to offer lower TCO and high ROI
There are many applications available today that cut costs, increase revenue, and improve customer satisfaction
IP Communications solutions are secure and reliable IP Communications solutions offer migration at an organization's preferred pace
16
Presentation_ID
Cisco Confidential
99.999%
99.9999%
Goal
For mission critical applications like voice, high availability is measured in system uptime (or lack of downtime) Goal: Five Nines < 5.3 minutes of outage per year Not only an admirable goal, but attainable with Cisco IP Telephony solutions
Presentation_ID 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential
17
Distribution Switches
Distribution Switches
Distribution Switches
Presentation_ID
Cisco Confidential
18
Cisco has 130+ US DoD sites with Cisco layer 2 & layer 3 networks no other vendor is certified for this infrastructure
Presentation_ID
Cisco Confidential
19
400
Nortel Siemens Avaya Alcatel NEC
300
Cisco
200
100
Mitel 3Com
0
02 Q3 02 Q4 03 Q1 03 Q2 03 Q3 03 Q4 04 Q1 04 Q2 04 Q3 04 Q4 05 Q1 05 Q2 05 Q3 Source: Synergy Research Group, 2005
Presentation_ID 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential
20
Agenda
Component
Implementation Scenario New World Applications
Presentation_ID
Cisco Confidential
21
Cisco IP Communications
PBX Architecture
Call Processing
Switching
Line Connections Trunk Connections
Presentation_ID
Cisco Confidential
22
Cisco IP Communications
Cisco IP Communications Architecture
Cisco CallManager CallManager Express
Call Processing
Cisco Catalyst Ethernet Switch Cisco Catalyst Patch Panel
Switching
Cisco IP Phone Cisco IP Communicator
Line Connections
Voice Enabled Router or Gateway
Trunk Connections
Presentation_ID 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential
23
The IP PBX
Cisco CallManager
High
(Dual processor)
Availability
Cisco MCS 7845-H1 Cisco MCS 7845-I1 Cisco MCS 7835-H1 Cisco MCS 7835-I1 Cisco MCS 7825-H1 Cisco MCS 7825-I1
Low
300
500
1000
2500
7500
> 30,000
Cisco IP Phones
Presentation_ID 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential
24
Presentation_ID
Cisco Confidential
25
Presentation_ID
Cisco Confidential
26
Key Benefits:
Cost-effective Specifically designed for branch office Application integration Fewer devices to manage Intuitive user interface Uses same menu and prompts as Cisco Unity Investment protection Increase mailbox capacity via simple software upgrade Broad range of configurations and scale Feature velocityHigh feature velocity to meet market and customer needs quickly
27
Presentation_ID
Cisco Confidential
2851
3825 3845
168
240
500
720
AIM/NM
AIM/NM
Presentation_ID
Cisco Confidential
28
Cisco VT Advantage
IP Phone 7920
Cisco IP Conference Station 7936 Cisco IP Phone 7902G Cisco ATA 186/188
Presentation_ID 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential
29
Cisco IP Communicator
Laptop (W2K, XP) Cisco IP Communicator Audio Head Set
Plantronic Clarisys
Presentation_ID
Cisco Confidential
30
Agenda
Component
Implementation Scenario New World Applications
Presentation_ID
Cisco Confidential
31
Cisco IP Communications
1990s : Separate Data and Voice Network
Head Quarter PBX Branch Office
PSTN
WAN
SERVERS
INTERNET
Internet
Presentation_ID
Cisco Confidential
32
Cisco IP Communications
2000s : Voice over IP (VoIP)
Head Quarter PBX Branch Office
PSTN
Branch Office
WAN
SERVERS
INTERNET
Internet
Presentation_ID
Cisco Confidential
33
Cisco IP Communications
2002s : IP Telephony + VoIP
Head Quarter PBX Branch Office
PSTN
V
Branch Office
WAN
V
SERVERS
IP TEL
INTERNET
Internet
Presentation_ID
Cisco Confidential
34
Cisco IP Communications
Today: IP Telephony End-to-End
Head Quarter PBX Branch Office
PSTN
V
Branch Office
WAN
V
Internet
Presentation_ID
Cisco Confidential
35
Agenda
Component
Implementation Scenario New World Applications
Presentation_ID
Cisco Confidential
36
Cisco IP Communications
Differentiator: Cisco IP Phone Services
Presentation_ID
Cisco Confidential
37
Cisco IP Communications
Cisco IP Phone 7960 Display Applications
IP Telephony Appliance
Web site integration via XML
Irfan Setiaputra
Presentation_ID
Cisco Confidential
38
XML Applications
Presentation_ID
Cisco Confidential
39
Presentation_ID
Cisco Confidential
40
Presentation_ID
Cisco Confidential
41
Inventory Check
Flight Schedule
Interest Rates
Employee Directory
Class Registration
Emergency Bulletin
Wake up Call
Time Card
Headline News
Shipment Tracking
Advertising
Instant Messaging
Outlook Integration
Account Codes
Presentation_ID
Unified Messaging
Employee Benefits
Local Attractions
Room Service
42
Cisco Confidential
Presentation_ID
Cisco Confidential
43
Enterprise Mobility
Dual Mode Handset
Presentation_ID
Cisco Confidential
44
Enterprise Mobility
Solution Components
Cisco CallManager resides on MCS Server
Cisco IP Phone
Enterprise Mobility
Solution Components
Cisco CallManager resides on MCS Server
Cisco IP Phone
Enterprise Mobility
Solution Components
Features & Benefits
Simultaneous Ring (Desk and Cell Phone)
Single Business Number Single Voice Mail Box
Caller
Cisco CallManager
Desk Pickup
Cell Pickup Mobile Voice Access Cisco IP Communicator
Enterprise IP Network
Dual-Mode Phone
Cisco IP Phone
Remote destination
Presentation_ID 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential
47
Enterprise Mobility
Simultaneous Ring
Caller
Inbound call to Desk phone The desk phone starts ringing and the mobility application is offered The mobility application places a call to the cell number If the cell phone answers, the Mobile Connect application does media manipulation to answer the call by swapping the media information of the outbound call and inbound call. The answer stops the ringing on the IP Phone. Call appears in desk phone as In use Remote The answer anchors the call in the enterprise
Remote destination
Presentation_ID 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Cisco CallManager
Enterprise IP Network
Cisco IP Phone
In use remote
48
Enterprise Mobility
Desk Pickup
Caller
If the mobile user hangs up, the PSTN leg clears The Mobile Connect application places the caller on hold The IP phone user can resume the call If the call isnt resumed within a certain configurable time, the Mobile Connect application clears the call
Cisco Mobility Manager Cisco CallManager
ON HOLD
Enterprise IP Network
Cisco IP Phone
49
Enterprise Mobility
Cell Pickup
Caller
Call is answered in desk phone or a desk pickup invoked. Using IP phone services configured CMM service is selected. Press the pickup soft key. The configured cell phone rings. Answer the cell phone. Press Hold soft key in the desk phone. CMM does the media manipulation and the caller can talk to the cell phone.
Cisco IP Phone Cisco Mobility Manager
JTAPI
Cisco CallManager
Enterprise IP Network
50
Enterprise Mobility
Mobile Voice Access
Destination
Gateway IVR interacts with CMM and plays prompts and collect data for authentication and destination number user wants to dial. CMM verify the identity of the caller, and collects the destination number information. CMM then transfers the call from Gateway to a selected outgoing CTI Port.
CMM uses the shared line CTIPort of the user to make call out to destination number.
Cisco CallManager
IVR
Enterprise IP Network
Once the destination number answers CMM does media manipulation and call is in connected state between remote destination and destination number.
Caller
Cisco IP Phone
Presentation_ID
Cisco Confidential
51
Enterprise Mobility
Cisco IP Communicator
Gives PCs the functionality of an IP phone Provides access to phone extensions and services outside the office
Destination
Savings from
Expensed home phone bills Cell phone usage Calling cards
Cisco CallManager
Intra-company toll bypass (on-net within the enterprise) Lower off-net call expenses Leverages enterprise's negotiated volume long-distance rates (and tail-end hop-off internationally) Cisco Unified Video Advantage 2.0/+ interoperability
INTERNET
IVR
Enterprise IP Network
Caller
Presentation_ID
Cisco Confidential
52
Enterprise Mobility
Dual Mode Phone
Caller
Cisco CallManager
53
Enterprise Mobility
Dual Mode Phone (WiFi)
Nokia announced the completion of a technology license agreement to allow their dual mode phones to integrate with Cisco CallManager (June 14, 2005) Heres what it means: Nokia will deliver:
New dual mode phones for enterprise New SCCP client application
Caller
Cisco CallManager
Enterprise IP Network
Enterprise Mobility
Dual Mode Phone (GSM)
Nokia announced the completion of a technology license agreement to allow their dual mode phones to integrate with Cisco CallManager (June 14, 2005) Heres what it means: Nokia will deliver:
New dual mode phones for enterprise New SCCP client application
Caller
Cisco CallManager
Enterprise IP Network
Presentation_ID
Cisco Confidential
56
Unified Messaging
Deliver every message regardless of media or type into a single inbox
IP Video Solutions
Video-on-demand capabilities to the desktop (Save on travel costs)
Presentation_ID
Cisco Confidential
57
Presentation_ID
Cisco Confidential
58