In todays world, changes are inevitable and dealing with changes has become a part of everyday life, in and out of work. Changes are for individuals, society and organizations. The reasons and type of changes at work are well documented in literature. For example, at workplace changes can occur as a result of execution of a new corporate strategy or integrating an acquisition (Miles, 2010), as a result of intensifying competition, changes in communication media, supply chain networks, distribution chains, economical changes (Paton and McCalman, 2008), to enhance the effectiveness and efficiency of a manufacturing or service system, increase quality and flexibility to meet customers demands (Chen and Tsai) or changes that occur due to changes in technology, attitudes and values of employees, goals and needs of the organization, resources and capabilities and laws, politics and government regulations that govern the functioning of the organization (Song, 2009). In its simplest terms, change is the process of intentionally moving from one defined state to another (Sun Microsystems, 2008). In other words, change management is the systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A more elaborate definition of change management would be, Activities involved in (1) Defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing work and overcome resistance to change; (2) Building consensus among customers and stakeholders on specific changes designed to better meet their needs; and (3) Planning, testing, and implementing all aspects of the transition from one organizational structure or business process to another In his view, the primary goal of change management is to make organizations more effective, efficient and responsive to changing business conditions and is therefore crucial for an organizations survival. Organizational changes are influenced by organizational culture, source of change, social background of employees working in it, educational history, employment history, management style, problem ownership and experience of the organization involved in change (Patton and McCalman, 2008). Though changes are inevitable, organizational changes is
a complex task and are usually regarded with weariness by many. This is because they alter the status quo and upset the established way of doing things and sounds threatening technical and psychological perspective (Kotter and Schlesinger, 2008).
Resistance to change
Watson (1969) defines resistance as all the forces that contribute to stability in personality or in social systems. He adds that from the perspective of a manager or consultant these forces may seem an obstruction. Yet he continues by stating that From a broader and more inclusive perspective the tendencies to achieve, preserve, and to return to equilibrium are the most salutary. Thus, he sees resistance to change as a natural reaction of individuals and social systems originating from the need for a relatively stable situation. Since resistance to change is a natural reaction of people to anything that significantly interrupt their status quo. It has been found that change disrupts our expectations and produces a loss of the psychological equilibrium we value.
for change, value the initiatives and combine forces with the change process. These driving factors also involve situational factors. Situational factors are different circumstances and background of change faced by an organization when it passes through the change process which involves cultural insights, amount of politicking, way of imposing change, level of resistance, level of information, extent of urgency and speed of change.
change is required immediately for a short span of time after adaptation of the changes. In short, resistance to change is not always the bad for change process.
This model reveals the driving factors of change that lead to success or failure. Resistance to change/stability is required after adaptation of the change. People resist change because they fear the negative outcomes associated with the change.
Recommendations
Initiator and implementers of change should determine the level of resistance and organizational inertia and then adopt the strategies to manage resistance by education, participation, counseling, facilitation, negotiation or coercion. Give people time, to express their views, and support their decision making, providing coaching, counseling or information as suitable to achieve change successfully. Keep observing good change management practice, such as making time for informal discussion and feedback. Where the changes involves a loss, discover what will or might replace that loss - loss is easier to deal with if there is something to swap it. This will help alleviate potential fears. Build measurement systems by providing consequences in either case into the change process that tell people when they are succeeding or failing.
References:
1. Wayne H. Bovey, Andrew Hede Resistance to organizational change: the role of defence Mechanisms Journal of Managerial Psychology 16,7 2. Gillian Ragsdell (2000) journal of change management, Engineering- a paradigm shift. A holistic approach to organizatonal change management, www.emerald .library.com 3. Carol Steiner (2001) A role of individuality and mystery in managing change 4. Rafe Harwood article Models of Change and Overcoming Employee Resistance 5. Iles, V., & Cranfield, S. (2009). Developing Change Management Skills 6. Kilian M. Bennebroek Gravenhorst (2003) A Different View on Resistance to Change, Paper for Power Dynamics and Organizational Change IV Symposium at the 11th EAWOP Conference in Lisbon, Portugal, 14-17 May 2003 7. Return to Work and Psychological Issues, ACC Review (2006) Issue 8 8. Band, W.A. (1995), `Making peace with change, SecurityManagement, Vol. 19 No. 3, pp. 21-2. 9. Weinbach, R.W. (1984), ``Implementing change: insights and strategies of the supervisor, Social Work, Vol. 29 No. 3, pp. 282-6. 10. Scott, C.D. and Jaffe, D.T. (1988), ``Survive and thrive in times of change, Training and Development Journal, April, pp. 25-7.