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NPR
3 min read
Psychology

Is Your Boss Too Controlling? Many Employees Clash With Micromanagers

Micromanagement is routinely the top complaint people have about their bosses, and in today's good job market where workers have more options, that's a bigger problem for employers. People might have their own definition of when a manager crosses into being too controlling, but most people would probably agree that Marjon Bell's former boss would fit. On her first day on a marketing job at a Virginia Beach, Va., insurance company, Bell's boss sent an email barring employees from bringing cell phones to the office. The email said that moms, especially, spent too much time on their phones checki
Ad Age
3 min read
Leadership & Mentoring

You Are Not Your Customer

Most business books will tell you that the secret to success is grounded in becoming a customer of your own products and services. Put yourself in customers' shoes to see how they interact with your product and what the overall experience feels like. The main idea is that being a good customer will make you a good leader. That idea is wrong. All too often, leaders think that their personal experiences with their brand are accurate reflections of all customers' experiences with their brand. They make decisions based on what would personally make them happier, and focus on details of the experie
The Atlantic
3 min read
Society

Are There Black 'Queen Bees'?

This article is a response to Olga Khazan’s Atlantic article “Why Do Women Bully Each Other at Work?” In a recent Atlantic article, Olga Khazan examined the finding that the longer a woman has been in the workforce, the less likely she is to want her boss to be a woman. One possible explanation Khazan discusses—and this isn’t settled—is that women fear their female superiors will cut them down in the workplace; this happens because, the thinking goes, female higher-ups are eager to distance themselves from other women in male-dominated workplaces, where their gender might seem like an impedime