strategy and business

Consumers are often creatures of habit. They follow paths of least resistance, drifting into patterns of behavior that feel comfortable, familiar, and effortless. Media users return to the same apps, websites, and sources day after day. Shoppers freq

At most companies, the profile of a large-scale technology initiative has looked astonishingly similar over the last several decades. The initial pledge of US$30 million and two years soon balloons to $50 million, and two years becomes four. And this

In 1996, the carpet tiles produced by Interface Inc. — the world’s largest modular carpet manufacturer — had an estimated carbon footprint of 37 pounds of CO2 per square yard. That’s equivalent to the amount of carbon dioxide released by burning a li

A s Haier’s chief executive, I been aware of the pressure that the Internet has placed on the business models of large companies since at least 2000. That year, I attended the World Economic Forum’s annual meeting in Davos. One major topic of discuss

In late 2017, amid a barrage of public debate and media attention, U.S. President Donald Trump signed into law the most sweeping U.S. tax legislation in more than 30 years. The move sparked a phenomenon in which practically everyone was thinking, and

When a nonperforming CEO has been ousted, the people who suffered the most (namely, employees and shareholders) often look back and wonder why the board took so long to act. In my experience, it’s almost always true that one or two directors sensed t

In late 2016, AB InBev, the beverage goliath best known for its iconic Budweiser brand, acquired Houston’s Karbach Brewing. The tiny brewer, founded in 2011, was named for the street where it operates. It produced just 55,000 barrels annually. The de

At first, this year’s optimism surprised us. When we tallied the results of PwC’s 21st annual survey of chief executive attitudes, we found that company leaders around the world were enthusiastically bullish about the global economy. This seemed to c

The well-publicized difficulties of traditional retail enterprises were on our minds this year as we began sifting through the data from our annual PwC Global Consumer Insights Survey (GCIS), conducted in late 2017 and published earlier this year. Fo

Digitization has permanently reshaped the global entertainment and media (E&M) ecosystem. Content has become more immersive and available on demand. Digital platforms have proliferated, creating more direct and personalized distribution. The competit

Madison Square Garden is known as the world’s most famous arena. The midtown Manhattan home of the New York Knicks and New York Rangers, the Garden has sold out thousands of basketball, hockey, and other sporting events since opening in 1968, along w

Ellen is a software engineer for a booming Silicon Valley company that has made a high-profile commitment to developing women. She’s a talented engineer, but is also more outgoing, empathetic, and socially skilled than many of her colleagues. As a re

Adam Silver is one of the longest-tenured team members in the National Basketball Association. But he doesn’t spend much time on the court. In more than 26 years, Silver, who briefly practiced law before joining the league in 1992, worked his way up