Leadership Training

for

Area Agency on Aging of North Florida, Inc.

D. M. Gabrielle, Ph.D.

Gabrielle
17 January 2008
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Ground Rules
1. Listen actively. 2. Seek first to understand and then to be understood. 3. Participate to the fullest of your ability. 4. Practice timely attendance including returning from breaks. 5. Turn any cell phones or pagers to the off or vibrate position.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Learning Objectives
By the end of this training, participants should be able to: Describe the difference between management and leadership. Identify characteristics of a leader. Describe the traits of a servant leader. Develop a plan to instill a culture based on trust.

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Leadership
Leadership and learning are

indispensable to each other.

John F. Kennedy

Icebreaker

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Management vs. Leadership

Management is doing things right;

leadership is doing the right things.

- Peter F. Drucker

You manage things; you lead

people.
- Grace Murray Hopper

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Leaders Who Develop Others

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Leadership
What are some characteristics of a

good leader?

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Leadership
If your actions inspire others to

dream more, learn more, do more and become more, you are a leader.
John Quincy Adams

Servant Leadership
What is servant leadership?

What do the critics say about it?

What kinds of jobs do servant

leaders hold? What kind of authority do they have? What does it take to be a servant leader?

Robert Greenleaf Definition, 1970

Wanting to serve others Non-materialistic Not focused on power and control Focused on growing people

Desire to give the underprivileged a

voice and help them succeed

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Larry Spears Definition, 1995

Non-hierarchical Non-autocratic Focused on growing people Focused quality and caring

Teamwork-oriented
Community-oriented Ethical behavior

Mission Statement
The mission of the Area Agency on

Aging for North Florida, Inc. is to plan, coordinate, and advocate for programs and services which promote the independence, dignity, health, and well being of seniors and caregivers.

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Gabrielle Definition
Servant leaders: believe they have a higher calling devote themselves to serving the needs of others focus on meeting the needs of those they lead inspire personal growth in themselves and others listen and build a sense of community treat others as they would like to be treated.

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Gabrielle Definition
Servant leadership encourages

collaboration, trust, foresight, listening, ethics, and influence.

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

What Worked?
The leader is the one who climbs

the tallest tree, surveys the entire situation, and yells, "Wrong jungle!
Stephen Covey

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Are you a Servant Leader?

Turn to page 2 your handout

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Listening
Listening to self Listening to others

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Improving Listening Habits

Listen for ideas, emotions, and feelings Listen for what is not being said Control your emotional reactions Overcome personal prejudgments and

distractions Keep an open mind Listen more than you talk Hear the other person out (dont interrupt) Use open-ended questions for active listening

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Empathy
Servant leaders put themselves in

other peoples shoes.

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Intuition
"There is something subtle

communicated to one who is being served and led if, implicit in the compact between the servant-leader and led is the understanding that the search for wholeness is something that they have."
Greenleaf, 1970

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Awareness
"Awareness is not a giver of solace -

it's just the opposite. It disturbed. They are not seekers of solace. They have their own inner security.
Greenleaf, 1970

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Persuasion
Positional authority is not needed. Consensus building is a major part

of persuasion.
Being in power is like being a lady.

If you have to tell people you are, you arent.

- Margaret Thatcher

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Persuasion
Leadership is the art of getting

someone else to do something you want done because he wants to do it.

Dwight Eisenhower

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Conceptualization
Servant leaders see the big picture.

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Importance of Planning
Predetermine a Course of Action. Lay Out Your Goals. Adjust Your Priorities. Notify Key Personnel.

Allow Time for Acceptance.

Head Into Action. Expect Problems.

Always Point to the Successes.

Daily Review Your Plan.
January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Influence
Job titles don't have much value

when it comes to leading. True leadership cannot be awarded, appointed or assigned. It comes only from influence and that can't be mandated.
- John C. Maxwell, 21 Irrefutable Laws of Leadership, 1998

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Stewardship
Seeing greater good of society Using and developing talents of

members of an organization.
Passing on the plenty
Terry Redding, October 2006

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Contemplation
Reflection and contemplation to

learn from the experience and better see the road ahead.

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Reflection
How do you use reflection?

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Collaboration
Work together with people inside

and outside an organization Not focused on power but instead on greater good by bringing diverse people together

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Trust
Value-focused, encouraging

openness and trust

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Community
Build community with and outside of

an organization

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Empowerment
You can buy someones time, you can buy

someones physical presence at a given place; you can even buy a measured number of skilled muscular motions per hour or day. But you cannot buy enthusiasm; you cannot buy initiative, you cannot buy loyalty; you cannot buy devotion of hearts, minds, and souls. You have to earn these things.
Clarence Francis

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Teamwork
We would rather have one man or

woman working with us than three merely working for us.

F.W. Woolworth

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Success
Coming together is a beginning,

keeping together is progress, and working together is success.

Henry Ford

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Questions?

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle

Contact Information
Dr. D. M. Gabrielle

gabrielle@gabrielleconsulting.com 850-321-8222

January 2008

Area Agency on Aging

TCC Corporate Solutions- Gabrielle