CRM
CRM
Customer Relationship Management
Coordinator Project Guide : Smt. Haripriya : Sri. Ansar H
Existing System
Existing CRM consist of customer and service management with general reporting only.
Proposed System
Proposed system is a combination of customer
SPECIFIC REQUIREMENTS
Hardware Specifications
Processor: P4 or Later RAM: 512 MB or more Hard drive: 340 MB or more free space
Software Specifications
Operating System: Windows XP or advanced Database: Microsoft SQL server Platform: .NET 3.5 using C# Browser: Internet explorer 7, Firefox, Chrome
Abstract
The project CRM aims in developing a windows
abstract
The system will be developed using the .NET
Technology in Visual Studio 2008 or later with MS SQL as its backend thereby providing a secure and efficient
database management.
MODULE DETAILS
Admin Module Create and edit Users Manage Application Settings Manage Stock Details
Service Module New service registration Service personnel allocation After-service report entry
Monthly report
Annually report Accounting reports
The data flow diagram is a way of expressing system requirements in a graphical form .This led to the modular design. A DFD is also known as bubble sort has the purpose of clarifying system requirements and identifying system requirements and identifying major transformation that will become program in the system design.
Level 0 DFD
User
CRM
End User
Level 1 DFD
Admin Level
AccountTB
Admin
A. Staff Details
StaffTB
Login Process
Login Success
CRM
B. Product Details
ProductTB
Level 1 DFD
User Level (Staff)
AccountTB
User
A. Service Management
Login Process
Login Success
CRM
ServiceRegisterTB
B. Report Generation
Level 2 DFD
Admin Level
Staff Details
A.1. Add Staff
Admin
A. Staff Details
StaffTB
Product Details
B.1. Add Product
Admin
B. Product Details
ProductTB
Pid, Category
ProductTypeTB
Level 2 DFD
User Level
Service Management
A.1. Add New Registration
User
A. Service Management
ServiceRegisterTB
Report Generation
B.1. Daily Report
User
B. Report Generation
ServiceRegisterTB
Interpretation
Entity
Entity
Entity
0 or 1 (Optional One)
Entity
CRM [1:1] Products Management [1:M] Assign Category [M:M] Product Type
Admin
Products
Staff
Service Register
Reports
SCREEN SHOTS.
Login Form
Home Page
Thank you