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Performance and Competency Management KRAs, KPAs & KPIs for corporate HR dept.

Stuti Shrivastava B -18 Anshu Agrawal B - 20 Nikita Jain B - 33

KRAs, KPAs & KPIs

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Key Result Areas or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA. When the key results area is large, they are broken into manageable areas for managing/ evaluation. These sub-sections of KRAs are called KPAs KPIs(KEY PERFORMANCE INDICATORS): These are the areas within the HR department, where an individual or group, is logically responsible / accountable for the results. KRAs [ KEY RESULT AREAS are managed by KPAs [ KEY PERFORMANCE AREAS] KPIs [KEY PERFORMANCE INDICATORS]

THE CORE KRAs

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Recruitment/ Selection Workforce Planning/ Diversity Management Performance Management Reward Management Workplace Management Industrial Relations Safety and Health workplace Building Capabilities and Organization Learning Effective HR management systems , support and monitoring.

EXAMPLES

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Suppose the HR departments objective for a period is to improve the productivity by10%. Then the KPAs , KRAs and KPIs would be as follows:
KRA 1 -RECRUITMENT/ SELECTION KPA 1- RECRUITMENT [KPI= average time taken for recruitment per employee = 2 months] KPA 2 -SELECTION [ KPI = average cost per new employee = Rs.10,000 ] KRA 2- PERFORMANCE MANAGEMENT KPA 1 - Performance Appraisals [KPI = all staff to be appraised at least once annually] KPA 2 -Succession Planning [ KPI = 8 potential staff to be identified and talent managed]

KRA 3 - REWARD MANAGEMENT KPA 1- Market Oriented Salary Structuring [ KPI = total compensation to sales 12%] KPA 2 -Benefits Planning [ KPI = 6% of total salary bill]

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KRA 4 - BUILDING CAPABILITIES AND ORGANIZATION LEARNING KPA 1 - TRAINING [ KPI = average training hours per employee annually= 30 hours] KPA 2 - MANAGEMENT DEVELOPMENT [ KPI =average MD cost per employee annually= 16000 Rupees] KRA 6 - WORKFORCE PLANNING/ DIVERSITY KPA 1 - ANSENTEEISM [ KPI = absent rate at 5%] KPA 2- TURNOVER [ KPI = turnover rate at 7%] KPA 3- DIVERSITY [ KPI = 3 FEMALES TO BE INDUCTED INTO MANAGEMENT CADRE] KRA 7 - SAFETY AND HEALTH WORKPLACE KPA 1 - SAFETY [ KPI = accident safety ratings, benchmark with industry] KPA 2 - HEALTH [KPI = actual health expenditure vs budget ]

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