Compliance Program
Joining forces with LifeCycle team Developing NGOSS Compliance Strategy
Reviewing direction with TMF Technical Committee Building an NGOSS Compliance Roadmap TMF Teams contributing domain perspectives Co-ordinating work program through 2005
Logical View
Business
System
Deployment
Physical View
Implementation On-going
Service Developers View
Done
Service Providers View
Prove that a solution implements a business process Prove that a process can evolve easily
Challenges
Lack of formal definitions
Need transition from UML to test code Rules, models, gates Need a multi-dimension search (compliance catalog)
Information overload!
Technical and commercial aspects Linking with other TM Forum work Projected application scenarios (what is used where) Making it Happen Balancing different perspectives Defining the Model for NGOSS Compliance Keeping it Simple! Practical Considerations What is productive to work on? (priorities and benefits) What is feasible to deliver? (available resources) What can it be used for? (ensuring coherent suite of deliverables) What further work will be required? (future evolution) What wider commitment and buy-in is necessary? NGOSS Compliance Strategy Areas of focus Proposed work program and deliverables/milestones
Lifecycle Compliance
Gates between the NGOSS phases
Methodology Compliance
Development approach, etc
Use/Application Compliance
Deployment scenarios, Use Cases, areas of eTOM and SID
Use/Application Assessment
Customer Complaint
Assessment made against Business View Contract(s) using eTOM Strengthens precision and rigor of how eTOM is used More objective eTOM Compliance assessment Relates eTOM to a specific scenario and area of application
Mediate & Orchestrate Customer Interactions Manage Contact Manage Request Isolate Problem & Initiate Resolution Customer Relationship Management Retention & Loyalty Report Problem Track & Manage Problem Evaluate & Qualify Problem Service Management & Operations Diagnose Problem Plan & Assign Resolution Track & Manage Resolution Awaiting Resource Trouble Mgt. Awaiting Resource Trouble Mgt. Trouble Analysis Trouble Update Trouble Resolution
Manage Contact
Close Problem
NGOSS Contracts are a key element in addressing NGOSS Compliance But what Contracts are available ???
Contracts end-to-end
1. Define the Business
(Leadership Team, Business Process Engineers) 1 1
Business Contract
System Contract
Business Contract
System Contract
2 1 2
Business Contract
Next Steps
NGOSS Compliance being progressed
Building framework Defining Compliance Model Setting priorities Co-ordinating across NGOSS
European Office
47 Lower Brook Street Ipswich Suffolk IP4 1AQ United Kingdom Tel/Fax: +44-1473-288595