Prepared by : Vijay Dewani

{P.G.D.M 3
rd
sem.}
WHAT IS COMMUNICATION?
ACCORDING TO GEORGE R.TERRY COMMUNICATION IS AN
EXCHANGE OF FACTS, IDEAS, OPINIONS OR EMOTIONS BY TWO
OR MORE PERSONS
NATURE OF COMMUNICATION
COMMUNICATION IS AN EXCHANGE OF FACTS AND
OPINIONS.IT IS A TWO WAY PROCESS.

THERE CANNOT BE ANY COMMUNICATION
WITHOUT ANY MESSAGE.

COMMUNICATION IS A CONTINOUS PROCESS.

IT IS A UNIVERSAL PROCESS.

MESSAGE CONVEYED HAS ITS REACTION TOO.

BUSINESS COMMUNICATION:
BUSINESS COMMINICATION IS A PART OF
COMMUNICATION WHICH IS RELATED TO THE
BUSINESS ACTIVITIESWHICH HELP TO MAKE THE
BUSINESS DYNAMIC.

What are the most common ways
we communicate?
WRITTEN

The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

Barriers to communication
Noise
Inappropriate medium
Emotions
Language differences
Poor listening skills
Distractions
Use of technical words
SUGGESTION FOR REMOVING
COMMUNICATION BARRIERS:
SUGGESTIONS:
MEANINGFUL AND CLEAR MESSAGE

ADEQUATE TRANSMISSION TECHNIQUE

CO-OPERATION

CORDIAL ORGANIZATIONAL RELATIONS

ADEQUATE SIZE OF CHAIN

ATTENTIVENESS

FLEXIBILITY IN POLICIES AND RULES
SIGNIFICANCE OF EFFECTIVE
COMMUNICATION:
SIGNIFICANCE OF EFFECTIVE
COMMUNICATION:
COMMUNICATION IS ESSENTIAL FOR MANAGEMENT

BASIS OF PLANNING

BASIS OF DECISION MAKING

QUICK DECISION AND IMPLEMENTATION

INCREASE IN EMPLOYEE MORALE

BASIS OF LEADERSHIP

PROMOTION FOR INDUSTRIAL PEACE
Ways to improve your
communication skills:
Develop your voice A high whiney voice is not perceived to be
one of authority. In fact, a high soft voice can make you sound
like prey to an aggressive co-worker who is out to make his/her
career at the expense of anyone else. Begin doing exercises to
lower the pitch of your voice.

Slow down People will perceive you as nervous and unsure of
yourself if you talk fast. However, be careful not to slow down to
the point where people begin to finish your sentences just to help
you finish.

Animate your voice Avoid a monotone. Use dynamics. Your
pitch should raise and lower. Your volume should be soft and
loud. Listen to your local TV news anchor; take notes.

Ways to improve your
communication skills:
Use appropriate volume Use a volume that is
appropriate for the situation. Speak more softly when you
are alone and close. Speak louder when you are speaking
to larger groups or across larger spaces.

Pronounce your words correctly People will judge your
competency through your vocabulary. If you arent sure
how to say a word, dont use it.

Use the right words If youre not sure of the meaning of
a word, dont use it. Start a program of learning a new
word a day. Use it sometime in your conversations during
the day.

Ways to improve your
communication skills:
Use gestures Make your whole body talk. Use smaller
gestures for individuals and small groups. The gestures should
get larger as the group that one is addressing increases in size.

Dont send mixed messages Make your words, gestures,
facial expressions, tone, and message match. Disciplining an
employee while smiling sends a mixed message and, therefore, is
ineffective. If you have to deliver a negative message, make your
words, facial expressions, and tone match the message.

Make eye contect- Keeps every listener attentive towards your
presentation.

in the new global and diverse
world. workplace requires
excellent communication skills!
Success for YOU