Objective: Evaluate the Process of Communication Place a Skills textbook at your seat.

Use communication skills that contribute to positive relationships. ( Maryland Family and Consumer Sciences Voluntary State Curriculum) (FCSNS 13.3)

Objective: Evaluate the Process of Communication

The Process of Communication

Reference Text: Skills for Living, pg 80-90

A Process is:

A set of steps leading to a desired result

Communication is the process of conveying information in such a way that the message is received and understood. What is the desired result of this process?

"I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant."
Robert McCloskey

The Basic Communication Process:

Message Speaker Listener

Feedback

People dont get along because they fear each other. People fear each other because they dont know each other. They dont know each other because they have not properly communicated with each other.
Martin Luther King Jr.

Skills Needed to Equip You for the Future include:

Good communication is a skill you will use throughout your life, as a family member, worker and citizen.

Verbal Communication

Includes listening and speaking

Effective Listening

A spoken message is worthless unless someone hears it and listens to it.

It is good to tune certain sounds out, but you may do this too often, so Know what the barriers are!

Barriers to Good Listening

The habits of ignoring sounds Forgetting the message - Take the time and effort to remember. Misunderstanding the message

Be Active not Passive

An Active Listener makes sure he or she understood, by giving the speaker some feedback to check.

Tips for Active Listening

Ask questions to clarify the message. Pay attention. Be interested. Be patient. Keep the speaker in mind. Stay focused. Use Reflection. (If I understand you correctly, you are saying ) Listen to the speakers tone of voice.

The Basic Communication Process:

Message Speaker Listener

Feedback

Developing Speaking Skills

Do you send clear messages when you speak to others?

The way you speak affects the impressions people form of you.

Tips to Develop Speaking Skills

Keep the listener in mind. Keep messages short and simple. Be considerate of others feelings. Be open and honest. Respect the listener. Be positive. Check to see whether or not your message is being received accurately. Learn how to start a conversation.

Speaker

Message

Listener

Feedback

How to Start a Conversation

Ask questions that require more than a yes / no answer. Make a sincere compliment. Mention something you have in common with the other person. Discuss a topic.

"Action speaks louder than words but not nearly as often."

-- Mark Twain

"What you do speaks so loudly that I cannot hear what you say."

-- Ralph Waldo Emerson

-Communication that does not involve words

The way a person looks, dresses, acts, and reacts are forms of nonverbal expression.

http://video.google.com/videoplay?docid=-4299225385234348290&q=communication&

Your Appearance Sends a Message If you look clean, it shows you care about yourself and the way you look. Your clothes tell others where you plan to go in life and how you feel about yourself.

Your Appearance Sends a Message

Your actions send a message Good manners send the message that you are considerate of others

Body Language includes

Facial expressions Gestures

Handshakes Nodding Eye contact

Posture

Even without words, the message can be strong Gestures do not have the same meaning in all cultures

How Big is Your Bubble?

Objective: Analyze the Process of Communication and identify traits of family strength
Warmup On a sheet of paper, copy the following questions: 1- Describe an example of effective communication (message was clearly received). 2. Describe an example of ineffective communication. What was the reason for the communication breakdown? 3. Choose one family strength trait you feel was strong in this episode and defend your position. 4. Choose one family strength trait you feel was weak in this episode and defend your position
Use communication skills that contribute to positive relationships.

Objective: Analyze the Process of Communication and identify traits of family strength DVD Communicating Between Cultures

Objective Evaluate communication technologies and be able to discuss appropriate communication skills for using them

During the next few seconds, make a list of all of the communication technologies you can think of..

Current Events Application

Technology and Communication Cellular Phones

Voice transmissions are sent by radio waves to towers and switching centers that relay the messages to their destinations

Technology and Communication - Pagers

Most are one - way battery powered communication devices

Technology and Communication - Blackberry

Combines the features of a cell phone, pager, and Internet

How well do you communicate with only one dimension?

How well do you communicate with only one dimension?

Techno-pains vs ergonomics

1980s Pac Man Wrist 1990s mouse shoulder Nintendinitis cramps, numbness, pain or strains in the hands or wrist from playing video games The latest techno-pain could be text message injury sore thumbs

Give Your Thumbs a Break

Limit your time texting. No more than a few minutes at a time Use standard keyboards and email for long messages or just make the phone call Select wireless devices whose keys dont require a lot of force to push Select a device that fits YOUR hand Use a neutral grip keep wrist straight Switch hands or use a pencil or a thicker stylus Stop at first sign of discomfort Soak and consider anti-inflammatory med for pain

Communication tips for Cell Phone, Pagers and Blackberries

Know your plan know your budget! Dont let the noise of the device or of your voice interrupt others.

Movies Ceremonies Restaurants

Your conversation should not be loud enough for others to have to hear. Pay attention to what you should be doing.

Technology and Communication

Voice Mail or Answering Machine

Voice mail can be accessed away from home

Speaker Tips for Voice Mail Messages

Speak clearly and distinctly Give your name and phone number Be brief Minimize the need for person to call back. Give necessary details Let person know the best time to reach you

Technology and Communication - Computers

E-mail stands for electronic mail, which is a message delivered to your computer from another if you use an email program. World Wide Web is the part of the Internet that carries messages containing pictures, color, sound and documents called web sites. The Internet is not owned or controlled by any one organization, so any one can say anything, not necessarily the truth.

E-Mail Etiquette

Grammar, spelling and punctuation matter. Use a single subject line. Dont break the thread reply if the subject allows. Begin with an appropriate greeting. DO NOT YELL!!!

E-Mail Etiquette

_______Use emoticons only in personal email. A face to face conversation is best to avoid misunderstandings, so if the subject is tender, dont use email. There is no such thing as private email. You are responsible for what you say and when you say it.

Objective:

Examine careers in communications

Career Opportunities with a Communications Degree

Negotiator Mediator School Counselor Reporter Customer Service Representative Human Resources Manager Talk Show Host
http://web.olivetcollege.edu/careerdev/communication.htm

Career Opportunities with a Communications Degree

Campaign Director Health Educator Translator Public Defender Recreation Supervisor

Lawyer Social Worker Mental Counselor Elected Official Religious Leader

Can you prove you got it?

With at least a small poster label and other available props, plan and perform the assigned skit from this list:

3 Barriers to listening Passive listener vs active listener Reflection Speaker checking for understanding How to start a conversation Positive body language vs Negative body language Cell phone management Cell phone manners Leaving a voice mail message

Current Events Application

Read newspaper article, College Students are wired, but can they connect?. Using at least 6 vocabulary words, answer the following questions:

What is the main idea of the article? What part of the communication process needs more work to avoid the pitfalls mentioned in the article?

Highlight or circle the vocabulary words.

Vocabulary Words

Internet Technology Communication Nonverbal communication Active listener Passive listener Manners

Body language Personal space Email World wide web Online Verbal communication Feedback Reflection

Communication Cross-word Word Bank

Complete Calm Message Focus Concise Questions Relationships Assertive Sender Anger Physical Loop Solution Bagging Communication Globalizing Mixed Jobs Name calling Receiver Friendship Feedback Clear Habits Blaming Insult Conflicts Body Roadblocks