Swagatham Subha Swagatham

Satyam Shivam Sundaram

[ Truth, Bliss and Beauty ]

Special Edition for

The National Institute of Tourism and Hospitality Management

20 September 2012 4

The First Impression

Created in the first 5 10 seconds of a meeting / conversation Give the impression that you are competent, knowledgeable, trustworthy and professional Remember, first impressions are the best impressions

Body Language

Can reveal your feelings Posture ~ very important Hands / Legs ~ avoid fidgeting Face ~ window to your soul Eye contact ~ appropriate Smile ~ pleasant

Voice

A person can be judged by the way

they speak Must sound sincere and confident Pronunciation is important Tone of voice Loudness Avoid using slang

The Handshake

Most widely accepted form

of first contact Should be firm not bone crushing Palm neither facing upward or downward Make appropriate eye contact

Etiquette

Do unto others as you would like

them do to you Good manners ~ handkerchief while sneezing, excuse me before entering or leaving , etc Politeness

20 September 2012

11

20 September 2012

13

Think > listen > talk

20 September 2012 14

Communication Goals
To change behavior

To get and give Information

To get action

To persuade

To ensure understanding

20 September 2012

15

Why is communication important ?

Inspires confidence Builds respect Helps make friends Reveals your ability to others 2012 Develops a distinct personality 20 September

16

PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND

SUCCESS IS ENSURED.

20 September 2012

17

plays a vital role in discovering ourselves & the world around us

20 September 2012

18

THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
20 September 2012 19

Love is so caring COMMUNICATION

INCLUDES

BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.

55% +
38% +
7%

=
20

20 September 2012

Communication, to be effective, must touch the heart.

Your Attitude. Your Behaviour, Your Body Language ~ everything about you Communicates

Good Grooming
Hair care 2. Skin care and care of nails 3. Face care / Make Up (preferably light
1. colours) 4. 5.

Beauty hints : Wear colours that suit

your skin colour

Personal hygiene

Personal hygiene

Good Grooming

Bath daily Brush daily Wash face, at least, twice Clean your hands, legs and nails properly Drink lots of water Eat healthy food Exercise daily

Good Grooming
Smelling nice at all times

Deodorants : Not very strong smell Mouth fresher : Fresh Breath at all times Perfumes : Light smell Tidy and well-ironed clothes

Good Grooming

Body language
Look straight
Shake hands Walk straight Eye to eye contact Smile

Good Grooming

Body language
Look straight
Shake hands Walk straight Eye to eye contact Smile

One more Tip : Get enough sleep & food. It helps

not only in looking good and feeling better, but

inc

re

as

your productivity.

S. M. I. L. E.
S M I L E = = = = = SELF MOTIVATED INITIATIVE [ TO ] LEARN [ AND ] EXCEL

L= ELE=0 LEARN TO EXCEL IN LIFE

THE SECRET OF EXCELLENCE LIES IN LEARNING

24 Hours X 60 Minutes = 1440 Minutes

AT LEAST

1 % OF OUR TIME
TO BE INVESTED IN

GOOD READING
SO AS TO PREPARE OURSELVES FOR THE

FUTURE

20 September 2012

Sadgrandha Patanam

31

THE SECRET OF SUCCESS :

CONSTANTLY & CONTINUOUSLY

FUTURE

PRESENT
PAST

Sameeksha

Sajjana Sangathyam

20-Sep-12

Listen to soft and soothing music

Sangeetham

34

Your Dress, Smile, Looks and everything else

communicates

Learning different LANGUAGES

Art, Culture, Sculpture, Music, Literature, History, Archeological aspects etc.

No offensive language please.

Be Dignified. No offensive Habits please.

Dont accept Drinks, Drugs,etc.

While on duty, Dont take drinks or Gutka, Pan, etc.

Be aware of Mannerisms

Improve your Memory skills Keep a note book to note down

Clarity

Clarity in Thought, Word and Action

Time Management And Punctuality

Be Patriotic. No negative remarks about our country or any other country Similarly, No negative comments about our culture or any other culture

Noting the differences between Foreign Tourists and Indian Tourists

Foreign Tourists ~
their unique nature, preferences and requirements

Foreign Tourists ~ they usually do a great deal of homework and are generally knowledgeable

Keeping a Note Book and recording useful information

For Example:

What do you say for Good Morning in your language ?

Willingness to LEARN and IMPROVE

Dont underestimate Others And Dont overestimate Yourself

Be Courteous Be Dignified Be Self-respecting

Be Honest

Be knowledgeable about shopping

Acquaint yourself with using videos, cameras, etc.

Maintain Punctuality and ensure Safety, Travel arrangements, Other facilities, etc.

Be sensitive to Religious and Cultural differences

Be in touch with other Friends to improve yourself

W. A. T. C. H.
W= WORDS

A =
T = C = H =

ACTIONS
THOUGHTS CHARACTER HEAD & HEART

20 September 2012

61

1. Make sure that body language, your words & tonality

are congruent
[ aligned and sending the same message ]

2. Maintaining eye contact

[ expression of your interest ]

3. Improve your voice culture

[ make it interesting ]

4. Be positive, precise and clear

[ ~ dont forget to complete the work by tomorrow. ] [ ~ please remember to complete the work by tomorrow. ]

5. Good listening
supplies the building blocks of good understanding and good communication skills
~ listening is an active process involving : ears for verbal communication eyes for non-verbal communication body for gestures

6. Well-timed pauses
give time for explanation, evaluation & development of thought
~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence

7. Summarising
is an essential skill which takes stock of the main points covered

8. Empathize
with the receiver of the message
~ put yourself in the other persons position, understand the other persons perspective and then proceed to interact

9. Communication is irreversible
~ communication cannot be reversed
[ reversible processes water and ice irreversible processes milk and coffee ]

Only minimizing the hurt feelings is possible, but the damage has already been done.
[ ~ forgive but not forget ]

Be highly careful, thoughtful and purposeful

10. Communication
can always be improved
~ practice, more practice and much more practice

11. Communication and clarity

12. Communication and character

Just think it over - - - - -

What YOU can Do with what

GOD
75

has given
20 September 2012 75
Kerala

to you!

76

20 September 2012 76

Kerala

77

20 September 2012 77

Kerala

A Small Step can make

big difference

If you

dont practice you dont gain.

If you practice You gain. . . .

Ag

ain. . .

and

Ag

ai

Please Put Something into practice

20 September 2012

81

Deshamunu Preminchumanna Manchiannadi Penchumanna Vottimatalu Kattipettoy Gattimel Talapettavoy

Love your Motherland Do your bit to increase the Good Stop the habit of merely talking Contemplate on doing real Good

GOOD LUCK

Please visit:

www.archive.org
and search for

POOLABATA
to read freely
5 publications in Telugu and 2 publications in English relating to Personality Development

and also for a Telugu Booklet titled

DESHAMUNU PREMINCHUMANNA

For the sake of record

As on 20th Sep 2012

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