Preparation Communication Plan Appeals Process Training Programs Pilot Testing Ongoing Monitoring and Evaluation
Preparation
Need to gain system buy-in through:
Communication plan regarding Performance Management system
Including appeals process
Appeals Process
Promote Employee buy-in to PM system
Amicable/Non-retaliatory Resolution of disagreements
Appeals Process
Employees can question two types of issue:
Judgmental
(validity of evaluation)
Administrative
(whether policies and procedures were followed)
Appeals Process
Level 1
HR reviews facts, policies, procedures HR reports to supervisor/employee HR attempts to negotiate settlement
Level 2
Arbitrator (panel of peers and managers) and/or High-level manager final decision
Content
A. Information - how the system works
Reasons for implementing the performance management system Information
the appraisal form system mechanics
Content
B. Identifying, observing, recording, and evaluating performance
How to identify and rank job activities How to observe, record, and measure performance How to minimize rating errors
Content
C. How to interact with employees when they receive performance information
How to conduct an appraisal interview How to train, counsel, and coach
Intentional
Focus on motivation Demonstrate benefits of providing accurate ratings
Unintentional
Alert raters to different errors and their causes
Pilot Testing
Provides ability to
Discover potential problems Fix them
Indicators to consider
Number of individuals evaluated Distribution of performance ratings Quality of information Quality of performance discussion meetings System satisfaction Cost/benefit ratio Unit-level and organization-level performance