Agreements, Contract, SOW, SLA

Welcome Introduction Task Process

Subject Sampler

A subject sampler is as an interactive web activity that gives you a small number of web sites organized around a main topic. Its purpose is to interest and involve you in the subject matter presented, link prior knowledge to the course material, and provide a cognitive web. Developed by MET-CET

Agreements, Contract, SOW, SLA Introduction

Hello friends, As a Project Manager or a Project Coordinator, it is important for you to be aware of the Legal Documents Introduction for smooth running of your project and/or business. Welcome

Task
Process Home

This subject sampler will help to know about four legal documents 1. Agreements 2. Contract 3. Statement of Work (SOW) 4. Service Level Agreement (SLA)

. Click on Introduction
Subject Sampler

to proceed

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Agreements, Contract, SOW, SLA Introduction

During the project planning and execution there are certain legal aspects that need to be kept in mind:
What are the terms of agreement on with our clients? Who will do what in the project? What are the responsibilities of an individual in the project? What services will we provide to our customers?

Welcome Introduction

Task
Process Home

Your journey to understand the legal documents begins here! Remember, you have a presentation to do later so need to perform the given task carefully.

Click on Task to proceed

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Agreements, Contract, SOW, SLA Introduction

You are working on a project with Mistmeter Pvt. Ltd. to provide IT services to a leading BPO. .

Welcome Introduction

Task
Process Home

4 small teams have been assigned the task of studying about the legal documents and explaining others the importance and other details about the same. You are part of one of the teams.You need to make your project team aware about the legal documents.

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Agreements, Contract, SOW, SLA Introduction

After going through this sampler, prepare Presentation on the topic assigned to your group: a

Welcome

Your presentation must include: Introduction 1. Introduction (What it is?) 2. Purpose 3. Essential Components Task 4. Guidelines for preparing the same 5. Examples Process You will be given 10mins to present. Home All the Best!!
Click on Process to proceed

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Agreements, Contract, SOW, SLA Introduction

Go through all the links Given in the Sampler

Welcome Introduction

Document the answers to the questions document along with the questions.

individually in a word

Make a presentation.
You may take down notes while you go through each site so as to develop your presentation in teams later based on the Outline (Click here to view the same).

Task
Process Home

Your team will get 10 mins to present the same in the class.
At the beginning of the presentation submit the presentation and the documented answers in a CD. After your presentation in the class a viva would be conducted on questions and answers that you have individually documented. Click here to know about the Submission
Click on the no.s below to access the links and questions

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Agreements, Contract, SOW, SLA Introduction

Agreements
Links: Final\Resources\Collaborative Working Unit - Joint Working Agreements National Council for Voluntary Organisations.htm Booking Agreement http://www.reuters.com/article/2011/09/20/us-autos-uawidUSTRE78J0QA20110920 Questions: 1. How can agreements help to sort out problems regarding any miscommunications about service delivery to the clients? 2. What are the essential components of an agreement?

Welcome Introduction

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Agreements, Contract, SOW, SLA Introduction

Contracts Welcome Introduction
Links: Video http://www.dateyvs.com/gener03.htm http://tutor2u.net/law/notes/contract-elements.html http://www.lawhandbook.org.au/handbook/ch12s01s01.php http://www.e-law.bc.ca/art_essential.html http://library.findlaw.com/1999/Jan/1/241463.html http://www.window.state.tx.us/procurement/pub/contractguide/LegalElementsofaC ontract.pdf http://ezinearticles.com/?6-Key-Elements-of-a-Contract&id=3797811 http://www.lawhandbook.org.au/handbook/ch12s01s02.php# Questions: 1. Search for an example of a business contract, name and state the importance of each of the elements included in a contract. 2. How important is the Mutuality of Obligation in an contract? What are the elements of Mutuality of Obligation to be kept in mind while drafting a contract?

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Agreements, Contract, SOW, SLA Introduction

SOW Welcome Introduction
Links: http://www.projectminds.com/Article11.html http://cryptome.quintessenz.at/mirror/dodi/navsec-sow.pdf http://www.saesystems.com/content/govt/appc.pdf http://www.mickledesignwerks.com/docs/mdwsow.pdf Statement of Work- Worksheet Concept Map Questions:

Task
Process Home

1. After going through the Statement of Work for Instructional Support in the West Region, in short describe the important elements included in the SOW and also give abstracts of the elements from the document. 2. Draft a sample SOW for the project that has been assigned to you. Remember to read the Task again to know about the project.

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Agreements, Contract, SOW, SLA Introduction

SLA Welcome Introduction
Links: http://technet.microsoft.com/en-us/library/bb734740.aspx http://it.toolbox.com/wiki/index.php/Service_Legal_Agreement http://www.google.com/apps/intl/en/terms/sla.html http://www.thehindu.com/news/cities/Delhi/article2458595.ece Questions:

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1. Define what are SLAs. State the purpose for which Google is using them. Do you think there is anything missing in the Google Apps SLAs. Evaluate the SLA measures using the following criteria: Do they support the business objectives? Are they specific? Can they be measured? Are they attainable, even if this requires significant effort on the part of IT? Are they realistic in relation to the benefit they will bring to the business? 2. What is the Municipal Corporation of Delhi trying to do with implementation of the e-SLA? How it be helpful to the public and the system.

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Agreements, Contract, SOW, SLA Introduction

Submission Welcome Introduction
The presentation is to be done in your assigned teams. After finding the answer to all of the questions each member of your team should be ready with a document to be submitted. Each team will be evaluated based on individual answers Each team will follow the procedure for the presentations and submitting their answers: 1. Take a look at the presentation guidelines (Click here to view the same) 2. Document your answers and submit it in the form of a hard copy. 3. Also burn a CD with your team presentation and the documents in it. Write the topic name on the CD. 4. Name your document as- eBiz_C5_M1_answer_Roll no. Marks: The Answers document and Viva: 10 marks Presentation: 10 marks Total- 20 Marks

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