McGraw-Hill/Irwin
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Question?
Burger King decided to add breakfast to its hours of operation in order to increase its customers. This was an attempt to improve the organization's: A. effectiveness B. planning C. leading strategy D. efficiency
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Question?
John wants his salespeople to use Blackberries to improve their sales. Which challenge is he trying to manage? A. Diversity B. Information technology C. Competitive advantage D. Globalization
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Figure 1.1
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Question?
Laura runs a sales and expense report at the end of each work day. Which management function is she performing? A. Leading B. Organizing C. Controlling D. Planning
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Figure 1.2
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First-line managers
make short-term operating decisions, directing the daily tasks of nonmanagerial personnel
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General manager
responsible for several organizational activities
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Question?
Donielle supervises the food assembly line workers. What type of manager is she? A. Top manager B. Middle manager C. First-line manager D. General manager
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Informational roles
managers receive and communicate information monitor, disseminator, spokesperson
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Question?
CEO, Gary Kelly sets the direction and strategy for Southwest Airlines. What type of managerial role is he performing? A. Interpersonal B. Informational C. Decisional D. Conclusive
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Opportunity entrepreneurs
those who start their business out of a burning desire rather than because they lost a job
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Question?
George thought there was an opportunity and opened a new deli in Irmo. He is a(n) __________. A. Manager B. Intrapreneur C. Entrepreneur D. Omni-preneur
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Conceptual skills
the ability to think analytically, to visualize an organization as a whole and understand how the parts work together
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Question?
Microsoft CEO, Steve Ballmer must balance the needs of the each department with the needs of the organization. Which skill he using? A. Technical B. Conceptual C. Human D. Procedural
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