• The concept of (TQM).

• Quality in education.
• Deming principles of (TQM).
• Applying (TQM) in academics.
• Essential elements of (TQM) in education.
• Total quality school.
• Assessment of institution.
• Difference B/W equality institution and ordinary institution
• Strategic planning for( TQM)
• Conclusion.
Total quality management is a
philosophy and system for
continuously improving
The services and products
offered to customers.
 The concept of total quality
management:
The concept of total quality management was
developed by an American, W. Edward
Deming , after world war II for improving the
production quality of goods and services.
The concept of TQM is applicable to
academics. Many educators believes that the
Deming's concept of TQM guiding principles
for needed educational reforms.
Quality in education:
Education is goal oriented. Accordingly , quality of
education has been seen to the following goals:

Fitness of educational outcomes.

Conformance of education output to planed goals.

Defect avoidance in education process.

Meeting and exceeding customers ,s

expectations of education.
 Deming principles of TQM :
• Create constancy of purpose for improvement.
• Adopt new philosophy.
• Improve constantly and forever the system of production
and service.
• Institute training on the job.
• Improve quality and productivity, thus constantly
decrease cost.
• Institute leadership.
• Drive out fear so that everyone may work effectively for
the company.
• Break down the barriers between departments .
• Institute a vigorous programme
of education and self improvement.
• Put every in the company to work to accomplish the
Applying total quality management in
academics :
Four pillars of (TQM).
• Synergistic relationship

• Continuous improvement and self

evaluation.

• System of on going process.

• Leadership.
Essential elements of (TQM) in education
1. Awareness and commitment for everyone.

3. A clear mission.

5. Teaming replacing hierarchy.

7. Focus on mastery learning.

In traditional classroom, teachers often follow

this sequence :
1) plan……..2)teach……..3) test.

the total quality management alternative is:

1) plan…….2 teach (do)….3) check ….4)revised teaching (act)…)

5) test.
 Total quality school:
Definition:
Total quality school apply principles and practice of total
quality management to their administrative and
instructional functions.
The following elements are:
Understanding system and processes.
Using data for decision-making.
Using problem-solving team and team work.
Identifying and understanding customer need.
Quality planning.
 Strategic planning for (TQM)

Concept of quality vision TQM strategy

mission goal

Institutional
learner’s need Q. policy and assessment
plan
Cost of quality
Planning for
Client EDU implementation

Evaluation and
Feedback
Difference b/w a quality institution and
ordinary institution:
• Customer focused.
• Focused on preventing
problems.
• Invest in people.
• Has a quality policy and
plans.
• Improvement process
involved every body.
• Plan long-term
• Focused on internal need
• Focused on detecting
problems.
• No staff development.
• Has no quality plans.
• Only the management team
is involved.
• Plan short-term
Assessment of
institution:
Parameters of
assessment.
strength weakness

opportunities threat
 There are two dimensions of quality
management hidden in the term total
quality management .one is the “total
quality” and other is “quality
management”. This implies that quality
can and probably should be seen in a
holistic manner. Total quality
management provides an important
opportunities to look at quality in a
holistic manner and also provides
instrumentalities for management
quality.