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BY: CHARAN NAIK 106 G. SAI GIRISH 116 K.

RAKSHITH 117

DEFINITION

OF TQM ABOUT THE COMPANY INITIAL STEP TOWARDS TQM REASON BEHIND SETTING UP PARC TQM IN XEROX CORPORATION EFFECTS OF TQM IN XEROX CORPORATION CONCLUSION

XEROX CORPORATION

10/12/2012

Total Quality Management(TQM) is defined as a process consisting of different programs that different companies use to obtain the results of customer satisfaction, better quality products, increase in profit share and a decrease in the defects of the products.
XEROX CORPORATION 10/12/2012

Type: Industry:

Public Document services, Digital imaging, Computer peripherals. Founded: Rochester, New York(U.S)(1906) Headquarters: Norwalk, Connecticut, U.S Key people: Ursula Burns (Chairwoman & CEO) Products: Copiers, displays, faxes, printers, projectors, scanners Revenue: US$ 22.626 billion(2011) Website: www.xerox.com

XEROX CORPORATION

10/12/2012

The Xerox Corporation started its thrive towards TQM in the 1970s with the invention of PARC (Palo Alto Research Center) whose basic principles were:
I.

II. III. IV.

Research on new work practices is as important as research on new products. Innovation is everywhere; the problem is learning from it Research cant just produce innovation; it must coproduce it The research departments ultimate innovation partner is the customer

XEROX CORPORATION

10/12/2012

Research is a key component when it comes to Total Quality Management. By opening up PARC,

Xerox has given itself a place to help with the innovation process of the corporation and thus allowing the corporation the means to do its job better. Also, PARC is used as a way of finding out what the customer wants, if the customer can be satisfied then the corporation is one step closer to being a strong thriving company with Total Quality Management.

XEROX CORPORATION

10/12/2012

TOTAL QUALITY MANAGEMENT IN XEROX CORPORATION INCLUDES:

BENCHMARKING
Standard or point of reference in measuring or judging quality, value, etc.

REDUCED SUPPLIER BASE


A supplier base is the amount of companies that the ordering company, in this case Xerox, gets its materials from.

LEADERSHIP TEAMS
The main functions of the teams are to produce a product for the lowest possible cost with the highest quality.

XEROX CORPORATION

10/12/2012

The Baldrige Award "has come to signify a standard of excellence in total quality management, and the practices and achievements of each years award winners have been examined with considerable interest"

BALDRIGE AWARD
XEROX CORPORATION 10/12/2012

The

Baldrige Award. Increased employee and customer support. Knowledge the company has learned by implementing the new procedures.

XEROX CORPORATION

10/12/2012

TQM plays an important role in the Xerox Corporation and it is the major philosophy of the company and has played an important role in the success of the Corporation.

XEROX CORPORATION

10/12/2012

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XEROX CORPORATION

10/12/2012

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