Actions speak louder Prepared by- Mr.

M than wordsH Kalawate

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Non-verbal communication
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Definition It is a communication without words. Types of non -verbal communication: Non-

verbal communication

Body language Graphical language Paralanguage

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Importance of non-verbal communication

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Why non-verbal communication is effective?

It is more suitable than words, because it is easy to point an object rather than describe it. It is a time conserving mode of communication. Easy to form and easy to understand. More effective in conveying the meaning of complex ideas.

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Functions of non-verbal communication

-To express emotions

-To express interpersonal attitudes

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Hello ! My name is King Kong I like bananas so much.

-For self presentation

-To perform rituals(greetings)

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Wow ! !!!

-To express feelings.

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Forms of non-verbal communication

Kinesics-

It is the scientific study of body movements. In another language, study of gestures, postures, movements etc.

Vocalics-

It is the scientific study of voice. The study of pronunciation ,intonation, nucleus, pace, etc.
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Proxemics
ProxemicsIt is scientific study of space in communication. The study of the use of zones or territories. Four zones: 1) Intimate zone ( 15 cm-45cm) 2) Personal zone (4 feet-12feet)
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Keeping the safe distance

1) Intimate zone ( 15 cm-45cm)Only emotionally attached people are allowed in this zone like parents, kith & kins, spouse, lover etc. 2) Personal zone (4 feet-12feet)While attending social functions, parties we should maintain this distance with people.
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Why it matters?

Some cultural factors affect the zone as well as communication. Sometimes it cause misunderstandings .

If we keep wrong distance then you will face negative reactions.

It reflects your lifestyle and attitude. Whether you are rural or urbane.
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We should follow the manners and

How?
Hello !

Hi!

- Ideal way of giving introduction

??? ?

- Negative reaction

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Where?
- At meeting when two men from city are giving greets to each other.

- At meeting when two men from village are giving greets to each other.
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Vocalics

Pronunciation

In professional sectors your eloquence is observed. Those who speak in R P (Received Pronunciation) are preferred. So knowledge of phonetics becomes crucial.

Intonation

The rise and fall in sound. Generally it shows your passion, interest and intensity of speaking. 1/21/13

This book is important.( I'm not kidding) This book is important.( I'm not kidding take it serious) Pace or rate of delivery-

The essence or the gist of your speech is understood only when your pace is appropriate. It is decided by following factors:

Your passion in the subject. Physical energy you posses. Your empathy towards audience. Cultural background ( South Indian people speak faster than natives.)
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Weapons you have

Interjections-

We can send our feelings through some expressions like : Wow ! Nice stuff. Oh! It is very poor. Aha! Thats funny. Ah! Very horrible. .
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Weapons you have

Pause and fillers

Pauses and fillers are potential weapon of a speaker. The speaker who uses these is called Poised speaker. At emergency situations these tools provide ease to you. You should take the fillers like ok, you know, you see ummm etc.

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Body Language - Signs

-The Ring or OK Sign

-The Thumb-Up Sign

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-The V Sign
As simple as that !!!

-The shoulder shrug

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Gesture Clusters

-Congruence or disagreement

-Gesture in contextfeeling trouble

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Speaking lie-lie detectors

-Child telling a lie

-The teenager telling a lie

-The adult telling a lie

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Palm Gestures

-Open hand gestures generally suggest honesty

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Palm Power
- Submissive attitude

-Dominant attitude

- Aggressive attitude
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SHAKING HANDS
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Taking control

-Giving control

- Ideal shake hand

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-Politicians handshake Showing honesty and trust

Some negative handshakes

-Dead fish showing weakness & lack of confidence

-Knuckle grinder showing aggressiveness

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HAND GESTURES
OK ! Today Ill start very interesting topic.

- Rubbing palms shows excitement and interest

-Clenched hands with smiling shows confidence

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- Showing dominance

- Frustrating & negative gesture

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Gripping hands, arms & wrists

-Superiority gesture

-Gripping hands is signal of frustration

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Thumb displays

- The person is trying to hide his dominant attitude

-The woman is trying to hide her dominant & aggressive attitude

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-Superiority ( thumbs are up) -Defensive and negative in attitude(arm gripping)

Women they all are same !

-To ridicule someone

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Postures: standing tall

All right ! Get ready for activity..

-Ready for action

- Lack of confidence, shy & timid

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- Feeling like stranger & lack of self-confidence

- hesitations, inner conflict

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Ideal Posture
-Open hand gesture

- Frankness ( Candidness) Submissive, non-threatening attitude. 1/21/13

Sitting on hot seat

- Ideal posture

- Showing attitudeaggressiveness

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- Shows lack of concern

-Shows tough mindedness

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Dos & don'ts of sitting

Dos X DontDonts Sit straight cross ankles & arms

Rest your hands X Dont tilt chair back Lean forward

X Dont stretch your legs

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Arm gripping

-Confident and frank attitude

- clenched showing defensive & hostile attitude

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Eye signals
Eyes are windows, windows of the soul
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Gaze behavior in eye to eye communication.

- Business gaze

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- Social gaze

- Intimate gaze

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Controlling gaze

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Improving eye contact

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The triangle effect-

Do not stir or gaze to particular group or audience. directions.

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Take a glance in triangle

The lighthouse effect

See your audiences in the way like a lighthouse guides to ships in sea.
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Dos & Donts of eye contact

X Look at object DontDonts shift your Dos attention directly

X Use triangle at Dont stare one person technique

X Dont look at Watch or door

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