amdocs
Reduce Costs
Profitable Growth
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- Proprietary and Confidential Information of Amdocs-
Decreasing Time-to-Market
Supporting Unlimited Growth
Separate billing systems to support prepaid & postpaid, voice & data etc.:
increases a MSPs total cost of ownership (TCO)
maintenance, upgrade and operational costs
Prepaid-Postpaid Convergence
- Whats happening in Asia-Pac?
Growth
Prepaid Postpaid
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- Proprietary and Confidential Information of Amdocs-
strategic role for postpaid services to retain customers & sustain revenues
Recent Evolution
Closing the Gap - Challenges
TCO
Investment Risk
Support
Balances
Replenishment
Analytics
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- Proprietary and Confidential Information of Amdocs-
CSP Challenges
Customer Relationship Management
Giving the company a consistent, single view of the customer Giving the customer a single view of the company
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Analytical CRM
Data Warehouse Operational Systems External Sources
phone
TM
Data Analysis Churn Segmentation Product Affinity
Campaign
Management
Planning Activation
Customer
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- Proprietary and Confidential Information of Amdocs-
Monitoring
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Emerging Services
Intensifying the Need for Reunion
Customer Lifecycle
Market
Product Lifecycle
Launch Create
Sell
Service Fulfill
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- Proprietary and Confidential Information of Amdocs-
Design
Concept
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Prepaid-Postpaid Convergence
- and Beyond
And Beyond select payment method at the time of purchase i.e. Nowpaid
E.g. a customer consuming a mobile game with a one-time charge can decide from:
a prepaid balance postpaid account a credit or debit card loyalty points
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- Proprietary and Confidential Information of Amdocs-
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Prepaid
Rating
Nowpaid
Billing
Postpaid
Customer Information
Product Catalog
Cross Price Accounts Cross Channel Benefits Channel Discounts Payment Methods Hybrid Plans
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Who?
What? How?
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- Proprietary and Confidential Information of Amdocs-
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excelcom
Background
Oct 1996 - highly successful launch of mobile phone services Today, customer base exceeds 2 million
(97% prepaid/ 3% postpaid).
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- Proprietary and Confidential Information of Amdocs-
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excelcom
Business Objectives
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excelcom
Amdocs Implementation
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excelcom
40% reduction in capital expenditure More competitive service offerings, faster time to market, and increased customer satisfaction
excelcom expects to be able to reduce TTM for new services from
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excelcom
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- Proprietary and Confidential Information of Amdocs-
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Driver
Business Strategy
Improve customer interactions
Single view of customer base Identify and target spenders Intelligent business decisions
Streamline, Consolidate, Simplify Ease of Integration Reduce Time to Market Increase range of relevant VAS