Quality standards for youth programme and training

What does quality mean?

Quality is about customer satisfaction Everyone in an organisation is responsible for quality (though lead comes from the top)

All aspects of a product or service contribute to the customer's perception of quality - even those over which the organisation has little or no control
Delivering poor quality not only leads to lost business/service/members. It also costs money.

Signs of quality
Are our members experiencing fun and friendship? Are they challenged through activities that are designed to gain knowledge and skills, and to support positive values and attitudes?

Do they have opportunities to grow and develop into happy, productive citizens of their communities and the world?

How to maintain quality?

Put customers (Scouts and Guides) at the heart of what we do Understanding what is important to our customers is vital

We must listen to them and act on their feedback to improve the customer experience

Quality in Youth programme

Meet the needs of young people In line with Key Objectives/Goals Reflects conditions in Society/County etc. Involves the participants- Participant led Is challenging and fun Available for all Provides progression Constantly reviewed and up to date

Quality in Training
According the needs of trainees Clear defined goals Adapts to the needs of participants Structured Monitoring and evaluation of progress Continuous improvement & learning Reflecting different training methodologies Training the Trainers