Todays Agenda
Lecture Transfer of training - Introduction - Theories of transfer - Self-management strategies - Work environment - Learning organisations
Introduction
Transfer of training: extent to which trainees effectively and continually apply what they have learnt in training to their jobs.
End point
Generalization - a trainees ability to apply learned capabilities to on-the-job work problems and situations that are similar but not identical to those problems and situations encountered in the learning environment.
Trainee characteristics
Motivation Ability
Training Design
Work environment
Climate for transfer Management and peer support Opportunity to perform Technological support
Theories of transfer x 3 1. Identical Elements = simulations (visual, kinasethetic & spatial similarities; degree of perceived realism) eg pilot simulators, maritime, business
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Self-management strategies
Self-management involves: Determining the degree of support and negative consequences in the work setting for using newly acquired skills Setting goals for using learned capabilities Applying learned capabilities to the job Monitoring use of learned capabilities on the job Engaging in self-reinforcement
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Self-management strategies
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Work environment
Manager Support
Peer Support
Technological Support
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- trainees perceptions about a wide variety of characteristics of the work environment that facilitate or inhibit use of trained skills or behavior.
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Manager Support
-refers to the degree to which managers: emphasize the importance of attending training programs.
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Manager Support
Level
Teaching in program Practice skills Reinforcement Participation Encouragement Acceptance Accommodate attendance at training through rearranging work schedule; endorse employees attending training Permit employees to attend training; acknowledge importance of training Discuss progress with trainees; ask how to support trainees use of new capabilities
HIGH SUPPORT
Description
Participate as trainer
Attend session
LOW SUPPORT
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Manager Support
Action plan - written document that includes the steps that the trainee and manager will take to ensure that training transfers to the job. Includes: goal identifying what training content will be used and how it will be used. strategies for reaching the goal. strategies for receiving feedback. expected outcomes. progress check schedule.
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Peer support
Support network - group of two or more trainees who agree to meet and discuss their progress in using learned capabilities on the job which may involve face-to-face meetings or communications via e-mail.
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Opportunity to perform is determined by breadth, activity level, and task type. Low levels of opportunity to perform may indicate that: - the work environment is interfering with using new skills. - training content is not important for the employees job.
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Technological support
Electronic performance support systems (EPSSs) computer applications that can provide: - skills training - information access - expert advice Used to enhance transfer of training by providing trainees with an electronic information source that they can refer to on an as-needed basis while they attempt to apply learned capabilities on the job.
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Learning organisations
An organisation that has an enhanced capacity to learn, adapt and change
Training processes are carefully scrutinised and aligned with company goals
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Key features
Feature
Continuous learning
Description
Employees share learning with each other Use job as a basis for applying and creating knowledge Systems are developed for creating, capturing and sharing knowledge
Employees are encouraged to think in new ways, see relationships and feedback loops and test assumptions
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Key features
Feature
Learning culture
Description
Learning is rewarded, promoted and supported by managers and company objectives
Employees are free to take risks, innovate, explore new ideas, try new processes and develop new products and services
System and environment focus on ensuring the development and well-being of every employee
Valuing of employees
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Knowledge management
- process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge.
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3. 4.
Use technology and software that allows people to store information and share it with others Publish directories that list: - what employees do - how they can be contacted - the type of knowledge they have Develop informational maps that identify where specific knowledge is stored in the company Create chief information officer and chief learning officer positions for cataloguing and facilitating the exchange of information in the company
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6.
7. 8.
Require employees to give presentations to other employees about what they have learned from training programs they have attended Allow employees to take time off from work to acquire knowledge, study problems, attend training and use technology Create an online library of learning resources such as journals, technical manuals, training opportunities and seminars Design office space to facilitate interaction between employees
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Conclusion
Recap of today Things to do before next week Any questions?
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