Nokia NetAct Traffica for GSM

NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

A Real-Time Monitoring Tool for Nokia Networks

Wide application within the operators business processes - Real-time traffic monitoring & trouble-shooting tool - Tool for subscriber and network behaviour analysis Speech & data call and short message specific performance data in real-time via Nokia MSCs from the entire network Visualises the network traffic with real-time graphs and alarms Gives very detailed information on subscriber level with off-line tools

NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Traffica Functionality

NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Traffica Functionality
S u m m a ry R e p o rt T o o l

Offline reports
Database queries

Traffica Network Element Server Real Time Traffic Report

CDR

Traffica Database

Database Export OFF-LINE ON-LINE

MSC

MSC M10 M11 M12 (CN) Clear Code Matrix (CCMA)

90 80 70 60 50 40 30 20 10 0 1st Qtr 2nd Qtr3rd Qtr 4th Qtr

Real time graphs

Alarms

NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Nokia NetAct Traffica Architecture

NetAct Traffica Clients
Interworking with other NetAct functionality Monitor Reporter

NetAct Traffica Server

SQM
3G-MSC

MSC
SGSN FSC

NetAct Traffica Network Element Servers

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Network Elements

Traffica Data - Examples of Traffica Graphs and Alarms - Examples of Traffic News Queries

NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Traffica in Service Assurance

Traffica as a data source for
- NetAct Monitor (alarms) - NetAct Reporter (PIs) - NetAct Service Quality Manager (GSM and GPRS: alarms via Monitor, GSM: PIs) - External systems (raw data via Traffica Database Export)

Traffica as a surveillance tool

- Graphs give a daily summary of network and service situation and help in benchmarking - User-defined graphs can focus to customer specific services - Alarms indicate problems in the network

Traffica as a troubleshooting tool

- Clear Codes help determine the cause of problems - Traffic News for tracing details of problematic events - Graphs allow drilling Clear Codes and other data values into different network entity levels MSC / BSC / LAC / Cell, MSC/CGR / PCM / TSL

NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Nokia NetAct Traffica

Visualising with Real-time graphs

Voice and Data calls MO and MT Short Messages HSCSD Dual band Attaches & Detaches Routing Area Updates PDP Context Activations, Modifications and Deactivations Success of calls, SMSs and GPRS events Dropped calls, setup problems and handover failures Per RNC/BSC, SAC/LAC, Cell Per CGR, PCM-TSL Failed GPRS events Per RAC, LAC, Cell, GGSN, PAPU International destinations and roaming intensity Average call duration, paging times, delivery times Mobile type usage Used services and contacted Access Point Names

Nokia provides an extensive selection of predefined real-time grap

NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Different Time Aggregation Levels for Real-Time Data

Daily: situation cumulated since midnight

Users can also define their own Time Classes

Hourly: Past 24h in one-hour time slices -> See the exact busy hour Minutes: Past 30 minutes in one-minute time slices -> Point out exact emerge point of problems

NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Service Specific Monitoring

In Traffica, Service specific monitoring can be implemented based on, for example - IMSI or Direction_Number ranges - Traffic Category, Route Category - IN indicator - TCH Access Information - Used CGRs
Any other data in the RTT can be combined to the service definition to allow, for example, drill-down functionality

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Monitor Roaming Subscribers & Their Service Success

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Monitor International Calls & Their Success

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Verify Emergency Call Success

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Monitor Mobile Type Usage and Short Messages

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Monitor Erlangs
Traffica allows you to monitor erlangs toward, for example, different destinations and route categories (VMS, PSTN): note that Traffica graphs always provide an Erlang approximation, not the exact Erlang value Erlang summary is automatically provided with Traffica Summary Report Tool

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Analyse USSD Dialogs and Their Failures

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Troubleshoot Failed Handovers

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Troubleshoot Early Interrupted Transactions

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Monitor Location Update Types and Success

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Monitor Call Lengths

Since Traffica registers the call start and end times, it is possible to calculate call length with Traffica The average call length can be monitored on different network entity levels, and call specific length is visible in Traffic News query output Very short calls may give indications of connection quality problems, and can be monitored using for example tailored graphs
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Combined Monitoring of Call Lengths and Mobile Types

Configurable CCMA, graphs and alarms allow combining any RTT items and thus enhancing monitoring

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Troubleshoot SMS Problems

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Troubleshoot Problems Using Linked Graphs

From Clear Codes to network entity levels

From network entities to Clear Code levels

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Troubleshoot by Drilling into Clear Codes

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

 User can define KPI-based alarms that are triggered by threshols - Detect problems proactively - Detect how physical network problems affect actual traffic

Using Alarms to Detect and Predict Problems

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Detect and Locate Problems

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Locate Problems in the Network

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Analyse Load and Congestion Between Circuit Groups

With Traffica notice a problem with load sharing between CGRs, and verify the effect of configuration changes
View the actual usage of CGRs in real- time graphs, and fetch call or CGR specific details using Traffic News.

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Locate and Troubleshoot Route Congestion

With Traffica and Traffic News, locate the congested routes, and drill into details about the problem.
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Traffica Focus Groups

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Nokia NetAct Traffica

Different Users Shows performance - different time resolutions

Troubleshooting Alarms
Network Management O&M

Competitor analysis

Service level monitoring

Service & Business Management

Effects of changes

Marketing campaign Behaviour analysis

Nokia NetAct Traffica

Service level monitoring
Network Planning & Engineering Customer Care

Traffic analyses Quality bottlenecks Effect of changes in real time

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Troubleshooting

Faster response time for customer comp

Nokia NetAct Traffica

Traffica for Network Management, O&M

Shows network performance in freely user-definable time resolutions

Shows the effects of changes in real time

Helps to verify that recently installed elements deliver traffic as expected Gives valuable information for troubleshooting and allows drill-down to locate the root cause of problems
Helps operators make the most of their current network investment.

Enables the user to create alarms to indicate traffic problems Frees experts to concentrate on the actual problems

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Nokia NetAct Traffica

Traffica for Network Planning and Engineering Focus on dimensioning and

optimisation issues Helps to find out quality bottlenecks in the network
Dependability: Network availability > % Capability: Congestion < % Serveability: Dropped call ratio < % Service Usability: Success Ratio > %

"Hot spot" locationing Shows the effect of changes in real time Helps operators to enhance the network quality experienced by the end-user
E.g. verifying that recently installed elements deliver traffic as expected

Traffic analyses
Erlangs, clear codes and error causes, destinations etc.

Long term measurements from NetAct Reporter

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Supports network planning and

Nokia NetAct Traffica

Customer Care
Faster response time for customer complaints
Real time information of customers calls

Service level monitoring

E.g. monitoring of corporate customers, information on specified subscribers/companies calls and GPRS events

Troubleshooting Helps operators to enhance the network quality experienced by the end-user
E.g. database queries or real time monitoring

User definable alarms

Service quality monitoring for example to corporate customers. Detect problems before end-customer

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NOKIA Traffica for GSM 3Q/2002 Reija Sinervo

Nokia NetAct Traffica

Traffica for Business Management

Service level monitoring
E.g. monitoring of corporate customers, information on specified subscribers/companies calls

Calling behaviour analysis

E.g. how long do subscribers calls last on average, to what destination numbers and Access Point Names etc.

Competitor analysis
How many and how long calls are going into your competitors networks through your switches, what kind of competitor services your subscribers use

"B-busy" analysis
Service availability and service level definitions

Marketing campaigns and new services

Helps operators make the most of new business opportunities.
Follow up changes/success in real time, observe mobile type reliability and popularity

Reports from NetAct Reporter

Support for decision making
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