Rukhsar Shaikh

An

exchange of ideas/information between two or more people so that an understanding response results is not merely what you say but how you say it that matters

It

Communication works for those who work at it.

-

John Powell

The most important thing in communication is to hear what isn't being said.
-

Peter Drucker

 Communication

can be a one way process Ineffective communication is communication nevertheless One can focus on only one aspect of communication verbal/non-verbal An organisation can function without effective communication

Sender

Feedback (Medium)

Message (Medium)

Receiver

 Knowledgeable Clear,

concise and organised Adaptable/open to views and suggestions Aware of the audience Capable of controlling his/her idiosyncracies Adjust as per time availability and audience requirements

 Clear,

concise and organised The language and content should be tempered as per the audience Repetition for reinforcement Timely Should be structured as per the medium, the available time and the audience

 Should

be selected to suit the requirement of the content Should be convenient for both the sender and the receiver(s) Barriers that can arise should be controlled

 Should

be willing to listen/ interested/capable of understanding Should provide feedback Should be honest while giving feedback

 Timely Complete Correct/Honest Through Simple

the right medium

 The

difference between hearing and listening Involves the willingness to adapt Should focus as much on the unsaid as what is said Should involve listening through the eyes as well as ears

 Verbal

Non

Verbal/Paralinguistic Written Oral Gestures/Body language Posture Eye contact Facial expressions Dressing Signs and Symbols

Oral

Written

Conversations Introductions Speeches Group Discussions Interviews Presentations PowerPoint and Paper

Letters Resume Reports Agenda, Minutes Project Proposals Handouts Abstracts Notes Presentations PowerPoint and Paper

 Interpersonal:

Communication between two individuals Communication amongst a countable number of people

Group:

Mass:

Communication among a very large number of people often through the use of media

 Shapes

the approach of an individual towards another represents not merely oneself but the organisation/institution.

One

 Management

involves communicating with and through people is the lifeblood of an organisation without which it will fail to function effectively, will be unable to reach its goals and will ultimately perish.

Communication

I kept six honest serving men They taught me all I knew Their names were What and Where and When And How and Why and Who

ANY QUERIES?

THANK YOU