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Connectors
People with a special gift of bringing the world together SOCIAL GLUE SPREAD MESSAGE
Mavens
They accumulate knowledge and have the social skills to start word-of-mouth epidemics DATA BANKS PROVIDE THE MESSAGE
Salesmen
They persuade us
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Paul Revere
Word
of mouth is still the most important form of human communication (p. 32).
Best bar / restaurant in town
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Your change models the theme is the stickiness factor - Remember what your learned
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The convictions of your heart and the actual contents of your thoughts are less important, in the end, in guiding your actions than the immediate context of your behavior, p. 165.
True in extreme situations? True in work situations? True in personal situations?
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Making an idea or attitude or product tip can be done through the influence of special kinds of people. Thats the Law of the Few. It can be done by changing the content of communication, by making a message so memorable that it sticks in someones mind and compels them to action. That is the Stickiness Factor. But we need to remember that small changes in context can be just as important in tipping epidemics. Ch. 4
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Change Agents
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Changes
Innovators adventurous Early adopters opinion leaders Early majority big companies Late majority these 2: deliberate & skeptical mass Laggards stragglers
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They are the translators They take ideas from innovators and get them understood and accepted by the masses To make an idea contagious, they level it, dropping extra details and exaggerating other details to give more meaning to the message
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Contagiousness is in larger part a function of the messenger Stickiness is primarily a property of the message, p. 234
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Young people will experiment. But you cant experiment with suicide once is all it takes. Paying attention to the tipping points of the addiction process can lead to a less sticky form of smoking (nicotine threshold, depression, lure of who smokes).
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Concentrate resources on connectors, mavens, and salesmen (Law of the Few) p. 255-256.
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We are influenced by our surroundings, our immediate context, and the personalities of those around us p. 258-259. With the slightest push in just the right place, the world can be tipped p. 259.
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