Non-Verbal Communication

Your Mouth is Saying Yes, but Your Body is Saying No.

Communication (in general)

The process of sending and receiving messages Enables humans to share:
Knowledge Attitudes Skills .

Dimensions
Usually:
Communication speech

However, communication has 2 dimensions:

1. verbal 2. non-verbal

BODILY SPEAKING
According to the social anthropologist, Edward T. Hall,
in a normal conversation between two persons, less than 35% of the social meanings is actually transmitted by words.

So, at least 65% of it is conveyed through the body (non-verbal) channel).

Non-verbal communication includes:

facial expressions eye contact tone of voice body posture and motions positioning within groups

Non-Verbal Communication
May also include:
the way we wear our clothes or the silence we keep.

Have you ever heard anyone say, "His actions spoke so loudly I couldn't hear what he said?"

Categories
This is the personal type of communication. It includes:
facial expressions tone of voice sense of touch sense of smell body motions

Physical Aspects of Non-Verbal Communication

Kinesics (body language)- Body motions such as shrugs, foot tapping, drumming fingers, eye movements such as winking, facial expressions, and gestures Proxemics (proximity)- Use of space to signal privacy or attraction Haptics -Touch Oculesics - Eye contact Chronemics- Use of time, waiting, pausing Olfactics- Smell Vocalics- Tone of voice, timbre, volume, speed Sound symbols -Grunting, mmm, er, ah, uh-huh, mumbling Silence- Pausing, waiting, secrecy Posture - Position of the body, stance Adornment- Clothing, jewellery, hairstyle Locomotion- Walking, running, staggering, limping

 Aesthetic: This is the type of communication that takes place through creative expressions:
playing instrumental music, dancing, painting and sculpturing.

 Symbolic. This is the type of communication that makes use of religious, status, or ego-building symbols.

WHY IS BODY LANGUAGE ? Body acts as a truth talker it speaks louder than words.

Facial Expressions

Facial Expressions
The face is the index of the mind The eyes, the lips and the muscles express many feelings It can also deceive by manipulation

The Eyes
A stare or fixed gaze
suggests involvement, wonder, or disapproval.

The Eyes
Raised looks
show dominance.

Downcast looks
suggest weakness and submission

The Eyes
Direct eye contact
communicates honesty, transparency and a neutral attitude

Gestures and Postures

Gestures
Open Palms/Closed Fists Eye-to-eye confrontation Smile Handshake

Postures
Standing position Walking style Hand Movements

NONVERBAL BEHAVIOR

INTERPRETATION

Brisk, erect walk

Confidence

Standing with hands on Readiness, aggression hips Sitting with legs crossed, foot kicking slightly Sitting, legs apart Boredom

Open, relaxed

Arms crossed on chest

Walking with hands in pockets, shoulders hunched

Defensiveness
Dejection

NONVERBAL BEHAVIOR Hand to cheek Touching, slightly rubbing nose Rubbing the eye Hands clasped behind back Locked ankles Head resting in hand, eyes downcast Rubbing hands

INTERPRETATION Evaluation, thinking Rejection, doubt, lying Doubt, disbelief Anger, frustration, apprehension Apprehension Boredom Anticipation

Gestures and Postures

1 3 6

7
2

Signs
Use of various signs in non verbal communication

Signs: What They Mean

Fist Pump-Everything is cool. Are we done yet? Youre late. My time is precious.

Look!

Signs: What They Mean

Ok! Good job! One moment please.

I cant hear you.

Signs: What They Mean

Let me help you.

Lalala, I cant hear you.

Eureka! Ive got it!

Signs: What They Mean

Shh! Be Quiet!

Whoa! Back off! Thats not for me.

Everything is OK.

A SMALL CLASS EXERCISE

So What Does This Mean?

Let me see! Im in authority. Let me ponder that. Im thinking. Im considering it.

So What Does This Mean?

Can I help? Trust me! Youre in good hands! Let me give you a helping hand.

So What Does This Mean?

I feel dejected. Im disappointed. We lost. Things are going badly.

So What Does This Mean?

Now just stop that! Get out of here! It wasnt me! You are wrong! Im not lying.

So What Does This Mean?

So tell me more! Im open to your ideas. I accept you. Welcome!

So What Does This Mean?

Hi! Goodbye! No pictures please. No comment. Wait, please.

So What Does This Mean?

I have a headache. Im tired of this. Im confused. Are you serious? I want to get out of here. This is stressful.

So What Does This Mean?

I know you! Look at that! Great to see you! Thats awesome!

WHY IS BODY LANGUAGE IMPORTANT?

6 Reasons to Improve Your Body Language

1. Words are only 7% of your communication 2. Increase your attractiveness 3. Emotions are linked to your body language 4. Reduce mixed messages 5. Improve your communication skills 6. Better first impressions

Ways to Improve Body Language

1. 2. 3. 4. 5. 6. Dont cross your arms or legs Have eye contact, but dont stare Dont be afraid to take up some space Relax your shoulders Nod when they are talking Dont slouch; sit up straight

Ways to Improve Body Language

7. Lean, but not too much 8. Smile and laugh 9. Dont touch your face 10. Keep your head up 11. Slow down a bit 12. Dont fidget

Ways to Improve Body Language

13. Use your hands more confidently 14. Lower your drink 15. Realize where your spine ends 16. Dont stand too close 17. Mirror 18. Keep a good attitude

Mohasir Mir

Hasnan Baber

GROUP MEMBERS

QUESTIONS IF ANY