ICICI Bank( Industrial Credit and Investment Corporation of India) is India's second-largest bank with total assets of Rs. 3,634.00 billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896 million) for the year ended March 31, 2010. The Bank has a network of 2,510 branches and 5,808 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India .
HISTORY
ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. ICICI Bank was originally promoted in 1994 by ICICI Limited.
ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998.
The main objective of the study is to gain an insight on the Information System that is practiced at ICICI Bank. We chose to conduct our study at ICICI Bank, Adarsh Nagar Jalandhar. The MIS of ICICI Bank whose branches are so well-spread becomes a pivotal point of study as it caters to many segments of the society (urban and rural) and offering a diversified portfolio of services like credit cards, loans, bank accounts, etc... Thus, it becomes absolutely essential for a bank to maintain an accurate mass record of all transactions of every individual or corporate.
In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services. Deposits Loans Investments Credit and Debit Cards Insurance Online Services
DEPOSITS
Savings Account Fixed Deposit Life Plus Senior Citizen Services Young Stars Savings Account Special Savings Account
LOANS
Home Loans Personal Loans Car Loans Commercial vehicle Loans Farm Equipment Loans
CARDS
ONLINE SERVICES
In ICICI Bank with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their process updated on daily basis. Due to IS, ICICI Bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable.
Due to IS , employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits.
ICICI Online is an innovative Online Banking service that you can tailor to suit your precise banking needs.
Application software
System software
HARDWARE RESOURCES
Following hardware resources are used for the functionality of IS and organization :
Networking cards
Currency counter Coin counters HP Digital Scanners
Dell Mainframes
COMPUTING TYPE
In ICICI bank, they are using client/server network because it is accessible and the employees can easily share the data. this network is cheaper than others , is easily maintainable and manageable. All the data is saved in main server or HUB.
Effective transaction processing system is working in ICICI bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.
PAYROLL TPS
In ICICI Bank payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It gets information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management.
CUSTOMER IDENTIFICATION
ICICI bank has their own information management software named VIRSES which is connected to NADRA.
ACCOUNT OPENING
This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no., income, city name. Process: Information sent to the virses. Output: new account opened in the bank.
ATM CARD
Purpose: Easy withdrawal of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service centre. Output: Issue of credit card
New mobile payment method - Atom card- a product developed by the company and the accompanying software can embed a user's credit card data, over-the air like SMS into his mobile phone. Electronic Clearing Service (ECS Credit) - ECS Credit is an electronic clearing system that facilitates paperless transaction through an offline system.
NEFT - To establish an Electronic Funds Transfer System to facilitate an efficient, secure, economical, reliable and expeditious system of funds transfer and clearing in the banking sector throughout India. Real Time Gross Settlement (RTGS) -RTGS System is a payment settlement system that minimizes the credit risk in the prevalent cheque clearing system.
E-Billing Solutions It is the Merchant Account providing company partnered with ICICI Bank that visualizes you how to become more competitive and help you to make the changes to your online payment processing for risk free business.