Communication Skills

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LECTURE # 1 Introduction

What this course is about Brief overview of the Course General Info Chapter 1Introduction to Communication Skills

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Brief overview of the Course

Communication Skills Introduction Components & Principles of Communication Language Skills Listening Importance, Misconceptions/Myths, Listening Barriers, Types, Listening Efficiency, Effective Listening
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Brief overview of the Course

Speaking Verbal Communication-Presentation Skills Non-Verbal Communication Reading Purpose, Techniques, Strategies

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Brief overview of the Course

Writing Qualities of effective writing, Sentence structure, Writing techniques, Patterns of Essay Writing, Citing Sources (Bibliographic Conventions)

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Brief overview of the Course

Public Speaking Group Discussions Formal Presentation of IRP Review of Documentary Skimming & Scanning

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Brief overview of the Course

Project Work Writing IRP (Individual Research Paper Assignment) Interpersonal Skills Interviewing Telephoning Meeting Negotiation
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Recommended Books:
Communication & Interpersonal Skills: Some Reflections A Compilation by Department of Humanities & Basic Sciences-MCS Communication Skills 2nd edition by Leena Sen Prentice-Hall New Delhi Communication Skills for Engineers by Sunita Mishra Prentice-Hall New Delhi Reference Book: Effective Business Communication 7th edition by Herta A. Murphy
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What is communication?

Latin communicare - "to share, divide out; impart, inform; join, unite, participate in," lit. "to make common, A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.
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Communication is a series of experience of

Hearing

Smell

Seeing Touch

Taste
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Communication Skills
Communication skills stands for having the ability to use language (receptive) and express (expressive) information.
Effective communication skills are a critical element in your career and personal lives.

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Communication Goals
To change behavior To get action To ensure understanding To persuade

To get and give information

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Most Common Ways to Communicate

Speaking Writing Visual Image

Body Language

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Types of Communication

On the basis of organization relationship

Formal Informal

On the basis of Flow

Upward Downward Horizontal

On the basis of Expression

Oral Written Gesture
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Hierarchy Level
Executive Director Vice President A.G.M. Manager Supervisor Forman
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Hierarchy Level
Manager

Supervisor 1

Supervisor 2

Supervisor 3

Horizontal Communication

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Barriers to Communication

Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Personal Barriers

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Semantic Barriers

These are related to comprehension of meanings of written or spoken language Students Task (think about/search for them)

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Emotional Or Psychological Barriers

These are related to the working of brain during communication process Students Task (think about/search for them)

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Organization Barriers

These are related to the SoP of an organization Students Task (think about/search for them)

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Personal Barriers

These are related to the person involved in the process of communication Students Task (think about/search for them)

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Communication Process
Communication is the process of sending and receiving information among people
Feedback

receiver Use of channel to transmit the message

sender

SENDER

RECEIVER

Noise

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Communication code scheme

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Communication Involves Three Components

Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us
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These Three Components are Used to:

SENDING MESSAGES Effective Verbal Messages

Are brief and organized Are free of jargon Do not create resistance in the listener

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Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions

Facial Expression

Postures and Gestures

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Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

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RECEIVING MESSAGES
Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation
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Key Listening Skills

Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed

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What makes a good communicator?

Clarity

Adequacy

Integrity

Timing

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How do you develop your communication skills? Explore the related skills

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Tips to good communication skills

Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills
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Effective Communication . . .
It is two way process. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

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Lets summarize todays lecture !!!

Deepti Singh

Thankyou

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