Chapter 2

Turban and Volonino

Information Technologies: Concepts, Types and IT Support Information Technology for Management Improving Performance in the Digital Economy 7th edition John Wiley & Sons, Inc.
Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University

Copyright 2010 John Wiley & Sons, Inc.

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Chapter Outline
2.1 Information Systems: Concepts and Definitions 2.2 Classification and Types of Information Systems 2.3 How IT Supports People 2.4 How IT Supports Supply Chains and Business Processes 2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments

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Chapter Outline contd

2.6 Innovative and Futuristic Information Systems 2.7 Managerial Issues

Copyright 2010 John Wiley & Sons, Inc.

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Learning Objectives
1. Define information systems and describe various types of information systems and categorize specific systems you observe. 2. Relate and contrast transaction processing and functional information systems. 3. Identify the major enterprise internal support systems and relate them to managerial functions. 4. Analyze the support IT provides people in different roles in the organization. 5. Describe the support IT provides to business processes and the supply chain.
Copyright 2010 John Wiley & Sons, Inc. 2-4

Learning Objectives contd

6. Explain information infrastructure and different types of information architectures. 7. Distinguish the major types of Web-based information systems and understand their functionalities. 8. Describe emerging information technologies. 9. Analyze innovative and futuristic IT systems and applications.

Copyright 2010 John Wiley & Sons, Inc.

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Figure IT 7eU The Business Performance Management Cycle and IT Model

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Mary Kay
Providing Mary Kay employees with own web pages saves millions.

Mary Kay Rejuvenates its Supply Chain

Mary Kay, Inc. Selects Micromuses Netcool Suite Mary Kay Makes Over Its WAN Business Services Management: ITs Higher Calling
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Mary Kay contd

Mary Kay Advances BSM Strategy/ITIL Adoption With BMC Remedy IT Service Management Use of Social Computing..

Check out this interesting video YouTube - Use Social Networking for Market Research

Movies.go.com

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Mary Kay contd

Mary Kays Latest Beauty Secret? In-building Wireless

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2.1 Information Systems: Concepts and Definitions

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Figure 2.1

The relationship among data, information, & knowledge.

Copyright 2010 John Wiley & Sons, Inc.

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2.2 Classification and Types of Information Systems

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Figure 2.2

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Table 2.1

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Figure 2.3 Functional information systems.

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Figure 2.4

Sales forecast by region, generated by marketing MIS.

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Functional / Enterprise Systems

SPSS Predictive Analytics Helps State of Texas Recover $400 Million in Unpaid Taxes

Predictive Analytics with Micro Strategy

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Sports Teams are High Tech

On Location: American Airlines Centers WiFi Network

Stadiums Go High Tech

New Meadowlands Stadium Pushing High Tech Envelope

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US Military Utilizes High Tech Training Practices

Forterra to Integrate Tech with Army Training Virtual Worlds: The Future of Military Training NDIA - Soldiers Learn Hazards Of War in Virtual Reality Virtual training prepares soldiers for real-life operations

Is the Army's Virtual World Already Here?

Halo 3 Meets Second Life

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Figure 2.5 Business processes across & beyond the enterprise.

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Figure 2.6

Departmental, enterprise, and interorganizational information systems.

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Table 2.2

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Business Performance Management Systems Dashboards

Giving the Boss the Big Picture

Analyzer Dashboard Screen Shot

Ctuit Radar Configurable Dashboard for Restaurants

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Dashboards contd
BrightPoint's Google Finance Dashboard

Click for interactive version of dashboard

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Figure 2.7 Sample of a performance dashboard.

Source: Dundas Software (demos1.dundas.com/DundasGauge/MarketingDashboard/Summary.aspx)

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Figure 2.8

Interrelated support systems. The TPS collects information that is used to build the MIS and the data warehouse. These feed the BI and other enterprise systems.

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2.3 How IT Supports People

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Table 2.3

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Figure 2.9 The information systems support of people in organizations.

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Figure 2.10

Representative questions in the financial services industry.

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2.4 How IT Supports Supply Chains and Business Processes

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IT Supports Supply Chains

Aerospace & Defense Supply Chains Prepare for Uncertainty in 2009 Swimming Upstream: Your existing supply chain technology may not work well in reverse

Get with the Plan: Aligning Performance Goals With Corporate Strategy

Radio-frequency identification
What is RFID?

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2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments

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Web 2.0
What Is Web 2.0 Design Patterns and Business Models for the Next Generation of Software

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Emerging Computing Environments

Service Oriented Architectures Five Fearless Predictions for SOA 2009

Web service

Software as a service
Utility computing Grid computing

Secure, Reliable, Transacted Web Services Architecture and Composition

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Grid Computing at J.P. Morgan

J.P. Morgan Harnesses Power with Grid Computing System

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Whats Up with Wireless?

Cities Go Wireless

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Enterprise GPS

AT&T, TeleNav Team For Enterprise GPS

NYC Taxi Cab Drivers Up in Arms Over Tracking Tech: "GPS is a BAD Deal"

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A Future of Pervasive Computing?

Pervasive Computing

Pervasive Computing Ubiquitous Computing: Big Brother's All-Seeing Eye - Part 1

Ubiquitous Computing: Big Brother's All-Seeing Eye - Part 2

Interesting whitepaper! Pervasive Computing in Healthcare

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2.6 Innovative and Futuristic Information Systems

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Open Source Code Software

CNET Insider Secrets - Open Source Free Software

Top 10 Open Source Stories Of 2008

Interesting whitepaper!

6 Myths About Open Source Code

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Virtualization Friend or Foe?

Virtualization.Whats the Big Deal? Virtualization demo What is Server Virtualization Storage Virtualization Interview: Stephen Jenvey on Virtualization Interview: Arun Taneja on Storage Virtualization

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Security is it real?
Security Software Top Ten Surprises

The Duhs of Security What's your Information Security Quotient? Computer Security 101

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Figure 2.11 Features of information systems in 2010.

Source: Nakamoto, H., and M. Komeichi, IT Roadmap toward 2010, Nomura Research Institute, March 1, 2006, Figure 5, p. 7. nri.co.jp/english/opinion/papers/2006/pdf/np2006102.pdf Copyright 2010 John Wiley & Sons, Inc.

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2.7 Managerial Issues

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Managerial Issues
Transition to digital enterprise may be lengthy & with lots of opposition to the needed change. How to deal with outsourcing & utility computing trends. Ethical issues. Risk of introducing new technologies. Importance of supply chain management. Importance of business intelligence.
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Copyright 2010 John Wiley & Sons, Inc.

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