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Communicating Effectively

I. Value of Communication

A. What is Communication? Communication is the process of exchanging information and meaning between or among individuals through a common system of symbols, signs, and behavior.

B. The Communication Process

Effective business communication is essential to success in todays work environments.

C. Levels of Communication

Communication can involve sending messages to both large and small audiences.

1. Communication Styles: What Is Your Impact on Others? Recognizing styles in yourself and others can help you influence and build relationships and become a better communicator.

2. Intercultural Communication Challenges and Multinational Organization Communication Learning to understand people whose background is diverse from our own is not an easy assignment. The challenge is to become an effective and successful intercultural communicator as we communicate.

II. Leadership is a Conversation

Todays leaders achieve far more engagement and credibility when they take part in genuine conversation with the people who work for and with them.

A. Listening Well Leaders who take organizational conversation seriously know when to stop talking and start listening.

B. Promoting Dialogue A personal conversation, by definition, involves an exchange of comments and questions between two or more people. The sound of one person talking is not obviously a conversation.

C. How to become an Authentic Speaker Authenticity including the ability to communicate with others has become an important leadership attribute.

1.Talking Points Good communication equals good business

2.Words Matter

How about if we try it this way?

Its worth trying well see what happens

Using buzzwords can be a way of excluding or even controlling people, and its important to put things on a level that a particular person can understand.

3.Stepping Up to the Plate: Developing an Effective Business Communication Strategy

Strategic communication is purposeful. Its based on the desire to influence someone to do something, its also challenging, requiring speakers to listen and tailor their message to their audiences.

a. Telling a Story
Story telling can be one of the most creative and enjoyable aspects of communicating strategically.
Have you heard the one about?

b. Understanding the audience

Imagine what it would be like to be in the audiences shoes. audiences will be more receptive if they believe that the presenter or speaker has spent the time to consider their point of view.

III. Effective Communication Starts with you

Effective communication starts with you

And you set the tone in the workplace

A. Be an active listener
When an employee is speaking with you, refrain from interrupting or otherwise taking control. Dont think about your response until the other person has finished talking.

B. Express yourself clearly

We all perform better when we understand whats being asked of us.

Add value to your organization with good communication skills. Business communication is so critical, yet it never fails to amaze me how few people take the time to think. Ellen Reddick

1. Make your words count

All verbal communication should rest on three methods of delivery



Being Empathetic

2. Fulfilling basic management functions depends on your communication skills

Become a savvy and dynamic business communicator and youll be taking a giant step towards long-term success.

3. How you communicate distracts or reinforces your message.

Good job !
Nice work
We make a good team

Thank you
Can I Help?

Im on a deadline

Yes! TGIF!

What you communicate (your message) obviously needs to have merit.

Lehman and Dufrene. BCOM 3rd ed (Mason, South-Western Publishing, 2011 Hanke, S.(2009). Communication Styles: What is Your Impact on Others?. Professional Safety,54 (5), 22-55

Polevoi, L. (2012). Effective Communication Starts with You. Managing People At Work, (362), 5.

Chitakornkijsil, P. (2010). Intercultural Communication Challenges and Multinational Organization Communication International Journal Of Organizational Innovation, 3(2), 6-20.

Groysberg, B., & Slind, M. (2012). Leadership Is a Conversation. Harvard Business Review, 90(6), 76-84.

References Cont.

Neal, K. (2010). Stepping Up to the Plate: Developing an Effective Business Communication Strategy. Information Management Journal, 44(2), 38-41

Reddick, E. (2011). Add value to your organization with good communication skills. Enterprise/Salt Lake City, 40(37), 14.

Stevenson, J. C. (2008). Talking Points. Businesswest, 24(23), 21.