Emotional Intelligence

An IQ of 120 tells us something about a persons general ability , as does an IQ of 85. IQ contributes not more than 25% to ones overall success

Emotional Intelligence refers to the array of personal-management and social skills that allows one to succeed in the workplace and life in general. EQ encompasses intuition, character, integrity, motivation, good communication and relationship skills.

 Made Popular by Daniel Jay Goleman The early Emotional Intelligence theory was originally developed during the 1970s and 80s by the work and writings of psychologists Howard Gardner (Harvard), Peter Salovey (Yale) and John 'Jack' Mayer (New Hampshire). Developed the argument that non-cognitive skills can matter as much as I.Q. for workplace success in Working with Emotional Intelligence

 EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential. links strongly with concepts of
love and spirituality: bringing compassion and humanity to work, and 'Multiple Intelligence' theory which illustrates and measures the range of capabilities people possess, and the fact that everybody has a value.

SELF Dimension of EQ
EQ comes, in part from our understanding and accepting ourselves in three areas: 1. Knowledge= Self Awareness: Accrately knowing own feelings, preferences, goals, and values; sensing how others feel about us, and using that information to guide our behaviour. 2. Attitude= Self-Confidence: can-do attitude, a belief in ourselves; overcoming self-doubt and taking reasonable risk; being assertive and not aggressive; being goal-directed; admitting mistakes and moving on. 3. Behavior= Self-Control: Dealing well with stress; controlling emotional moods or outbursts without overcontrol; being adaptable; balancing rational and emotional considerations.

SOCIAL Dimension of Emotional Intelligence

1. Knowledge= Empathy: Easily reading and understanding others; having empathy; listening well; reading noon-verbal cues. 2. Attitude= Motivation Taking initiative; having positive outlook; being creative; inspiring others; doing things we believe in and are committed to 3. Behavior= Social Competency Finding common ground to establish rapport and minimising conflict; persuading and influencing others; being likable and having positive relationship; having integrity.

Goleman identified the five 'domains' of EQ as:

Knowing your emotions. Managing your own emotions. Motivating yourself. Recognising and understanding other people's emotions. Managing relationships, i.e., managing the emotions of others.

Developing EQ helps an individual be productive and successful at what he does, and help others to be more productive and successful too.