Presented By:-
Prof. A. R. Mishra
About
Founded:- San Francisco, California, U.S. (In Year 1984)
Founder:- Leonard Bosack & Sandy Lerner Headquarters:- San Jose, California, U.S. Key People:- John Chambers (Chairman & CEO) Products:- Networking Device, Network Management, Cisco IOS and NX-OS Software, Interface and Module, Optical Networking, Storage Area Networks, Wireless, Security, VOIP. Revenue:- 46.061billion US $ Employees:- 72,360
Ciscos Vision Changing the way they work, live, play & learn. Ciscos Mission To shape the future of the Internet by creating unprecedented value and opportunity for customers, employees, investors, and partners. Ciscos Core Competencies The design & selling of innovative networking solutions & formed partnerships with suppliers that could provide other key capabilities.
1984
A group of computer scientists formed Cisco. They designed IOS that could route streams of data from one computer to another. Started customer support through a website Installed Bug report database on its site (Bug Alert) Cisco support center receiving 3000 calls per month Calls per month increased to 12000 Cisco built a customer support system to help the customers in posting queries about their software problems Cisco came up with Cisco Information online. It offered company and product information, technical and customer support.
Case Summary (2/2):YEAR 1995 EVENT Cisco introduced applications for selling products and services in the website.
1996
Cisco introduced Networked Strategy to foster its relationship with the supplier,customer,manufacturer,distributor etc. It started product configuration and order placement online.
Dial in access for customers from their desktops so that they can place their orders without internet
1997
2000
2001 Afterward
INTERNET
VPN
Cisco ERP Database
Contract Manufacturers