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Trainers Club Indonesia Learning forum - 39

Training Need Analysis


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Fasilitator Anda
Yodhia Antariksa
Master of Science in Human Resource Management, Texas A&M University (USA)
HR Consultant and Learning Facilitator Terlibat dalam proses pengembangan SDM di berbagai perusahaan, baik BUMN, Swasta Nasional ataupun pada Multinational Companies. Pengelola blog www.strategimanajemen.net (anda bisa mendownload file presentasi di blog ini)

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Agenda
1. Tiga Tipe Training Needs Analysis Organizational-based Need Analysis

Job Competency-based Need Analysis


Person Competency-based Need Analysis 2. Metode dan Tahapan dalam Melakukan: Organizational-based NA Job Competency-based NA

Person Competency-based NA
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Organizational-based Need Analysis


Analisa kebutuhan pelatihan yang didasarkan pada kebutuhan strategis perusahaan dalam merespon dinamika bisnis masa depan Kebutuhan strategis perusahaan dirumuskan dengan mengacu pada dua elemen pokok : Corporate Strategy Corporate Values

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Tahapan dalam Org-based Need Analysis

Corporate Strategy
Faktor Kunci Efektivitas dan Keberhasilan Organisasi

Corporate Values

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Contoh : 7 Faktor Kunci Keberhasilan Perusahaan


1. Planning

2. Communication
3. Teamwork Faktor Kunci Efektivitas dan Keberhasilan Organisasi 4. Excellent Service

5. Learning
6. Leadership 7. Development

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Contoh : 7 Faktor Kunci Keberhasilan Perusahaan


7 Faktor ini di-ases

1. Planning 2. Communication 3. Teamwork 4. Service 5. Learning Climate 6. Leadership 7. Development

untuk mengidentifikasi pada faktor apa perusahaan masih mengalami kekurangan yang paling besar, dan karenanya perlu diprioritaskan pengembangan pelatihannya.
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Job Competencies-based Need Analysis


Job Competencies-based Need Analysis adalah analisa kebutuhan pelatihan yang didasarkan pada profil kompetensi yang dipersyaratkan untuk setiap posisi/jabatan

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Job Competencies-based Need Analysis


Identifikasi Profil Kebutuhan Kompetensi Tiap Jabatan Memilih Modul Training yang Relevan sesuai dengan Kebutuhan Kompetensi

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Competency Identification Process


Clarify Organizational Strategy and Context

Competency Identification Process

Validate, Refine and Implement

Analyze Work Role and Process Gather Data via Behavior Event Interview and Focus Group Conduct Benchmark Study

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Training Matriks untuk Posisi Manajer


Position Managers Competency Requirements Competency Description Seeks information about the real, underlying needs and expectations of the customer Translates customer expectations into action steps Proposes actions to meet or exceed customer satisfaction Looks for long-term benefits for the customer and initiates action plans Analyzes and examines data needed to define problems or identify solutions Seeks additional information outside of immediate environment to make decisions Makes decisions that impact his/her own work Takes risks in trusting others by sharing responsibility, getting involvement and cooperation from multiple parties Values and respects individual differences and provides opportunities for all to contribute Participates in teams goal setting and problem solving Involves others in the process to make them a part of the team and assists other team members in completing their assignments Relevant Training Modules Strategies to Create Customer Satisfaction I (cover all description items)

Customer Satisfaction Problem Solving & Decision Making Teamwork

Creative Problem Solving and Decision Making I (cover all description items)

Building Productive Teamwork I (cover all description items)

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Training Matriks untuk Tiap Posisi


Productive Communication Series Professional Seminar Series
V V V V V V V V V

Training Title

Position

Managerial Competency Communication Skills Leadership

V V V V V

Supervisor

Teamwork Achievement Orientation Customer Focus Job Functional Skills Communication Skills Leadership Teamwork

Manager

Achievement Orientation Customer Focus Strategic Thinking Problem Solving & Decision Making Job Functional Skills

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Building Productive Teamwork

Service Excellence for Customer

Achievement Motivation Training

On Becoming Effective Leader 1

On Becoming Effective Leader 2

Creative Problem Solving

Strategic Management

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Person Competencies-based Need Analysis


Analisa kebutuhan pelatihan yang didasarkan pada gap (kesenjangan) antara level kompetensi yang dipersyaratkan dengan level aktual karyawan (individu)

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Person Competency-based Need Analysis


Competency Assessment

Current competency level of the employee

Required competency level for certain position

Competency Gap

Training and Development Program


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Contoh : Competency Requirements untuk Training Manager


Managerial Competencies Collaboration Problem Solving Leadership Planning and Organizing Functional Competency Training Need Analysis Skills Training Material Development Training Delivery Skills
Training Evaluation Skills
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Level Kompetensi yang Dipersyaratkan 4 4 3 3

4 4 4
4 15
1 basic 2 intermediate 3 advance 4 expert

Contoh : Competency Requirements untuk Training Manager


Training Skills Understanding of the learning process principal and ability to analyze training needs, develop training materials and curriculums and deliver training effectively 1/Basic Understands training needs analysis and training requirement analysis process Collects relevant data/information in developing training materials/modules 2/Intermediate Identifies training needs based on competency profile and functions in PT. XYZ Develops training materials/modules along with training instructions and provides technical guidance in design and development 3/Advance Examines current training needs and proposes revisions if any Examines current training materials/modules in order to ensure achievement of training objectives 4/Expert Develops training curriculum for functions in PT. XYZ Revises and provides inputs for improvement towards training materials/modules Coaches and teaches others in developing training materials/modules Develops creative training media and techniques for different types of training Actively coaches others (Training for Trainers) on training media and techniques Training Needs Analysis Skills Training Materials/ Modules Development

Identifies various training media and techniques Understands advantages/ disadvantages when applicable

Differentiates media and techniques training which are suitable for particular audience/ situation/ condition

Examines the media and techniques which are suitable for particular customer, which will results in achievement of objective, high level of comprehension and satisfaction of the audience

Training Delivery Skills

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Contoh : Competency Requirements untuk Training Manager


1/Basic Observes characteristics of effective training delivery 2/Intermediate Delivers training with supervision 3/Advance Delivers training independently Provides logical answers to questions related to the topics being delivered Monitors how learning is taking place 4/Expert Coaches others in delivering training and provides constructive feedback and areas for improvement Determines ways to measure changes in behavior and interprets on bottomline results Training Delivery Skills

Identifies strengths and weaknesses of a training session

Training Evaluation

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Kuesioner Asesmen Kompetensi


Competency Assessment Form
1 = basic; 2 = intermediate; 3 = advance; 4 = expert

Functional Competencies
Training Need Analysis Skills An ability to conduct a proper training need analysis and create a comprehensive training plan based on the results of need analysis Training Material Development An ability to formulate training objectives and training outline; and then create a complete training material/manual based on the stated objectives Training Delivery Skills An ability to deliver training programs and create an effective learning process for participants Training Evaluation Skills An ability to conduct training evaluation to understand the impact of training program on participants' performance; and to formulate improvement recommendation based on the evaluation results

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Kuesioner Asesmen Kompetensi


Managerial Competencies
Collaboration Problem Solving Leadership Planning & Organizing Functional Competencies Training Need Analysis Skills 3 Hasil Asesmen 4 4 3 2

Training Material Development


Training Delivery Skills Training Evaluation Skills

3
4 4

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Competency Gap for Training Manager


Level yang Dipersyaratkan 4 4 4 3 Aktual Level
4 4 3

Managerial Competencies
Collaboration Problem Solving Leadership

GAP 0 0 -1 -1

Planning & Organizing

Functional Competency Training Need Analysis Skills Training Material Development Training Delivery Skills
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4 4 4

3 3 4

-1 -1 0
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Competency Gap for Training Manager

Managerial Competencies
Collaboration Problem Solving Leadership Planning & Organizing

GAP 0 0 -1 -1

Functional Competency Training Need Analysis Skills Training Material Development Training Delivery Skills
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Training and Development Program

-1 -1 0
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Thanks
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