Quality Guru: Armand V.

Feignbaum

Hiran Patel Karnavati Education BBA 6th sem.

Armand V. Feignbaum

Information:
Born: 1922 Education: - bachelor's degree from Union College, - master's degree from the MIT Sloan School of Management, - Ph.D. in Economics from MIT Profession: an American quality control expert and businessman

Working area :
He was Director of Manufacturing Operations at General Electric (1958 1968), and is now President and CEO of General Systems Company of Pittsfield, Massachusetts, an engineering firm that designs and installs operational systems. Feigenbaum wrote several books and he also served as President of the American Society for Quality (1961 1963).

Achievements:
Union College Founders Medal Fellow of the American Association for the Advancement of Science Life member of the Institute of Electrical and Electronics Engineers Life member of the American Society of Mechanical Engineers

Achievements:

In 1988, Feigenbaum was appointed to the board of overseers of the United States Malcolm Baldridge National Quality Award Program. Dr. Feigenbaum was elected to the National Academy of Engineering of the United States in 1992. He serves as the founding Chairman of the Board of the International Academy for Quality, the worldwide quality body. He served two terms as President of the American Society for Quality and one term as Chairman of its Board of Directors.

Achievements:

Awarded the Medaill G Borale by france, the first american to be so honored, in respect of the international leadership of quality as well as his contributions to france

Feigenbaums view on TQM:

He believed that high quality could be achieved only through organizational support. He also asserted that quality must be a priority and not an afterthought. He devised the concept of Total Quality Control, later known as Total Quality Management (TQM).

Feigenbaums view on TQM:

Acc. To him quality did not mean giving the best product to the customer but more important is. -divising clear and achievable quality standards -enhancing existing working conditions to reach the desired quality standards -setting new quality standars with an aim to further improve

Feigenbaums view on TQM:

According to him, quality must encompass all the phases in the manufacturing of a product. This includes design, manufacturing, quality checks, sales, after-sales services, and customer satisfaction when the product is delivered to the customer.

Feigenbaums view on TQM:

Feigenbaums idea of modern quality control was more managementbased. He recommends:

Increasing operator efficiency by educating them on quality in order to enhance overall quality. Aiming to increase quality awareness throughout the organization. Involving the entire organization in each and every quality initiative undertaken.

Feigenbaums view on TQM:

He believed that quality control must not be viewed as a cost reduction tool but as an administrative effort to: - Provide a channel for knowledge integration and communication, thus enhancing product quality.
Encourage employee participation in organizational quality control initiatives.

Summary:

Feigenbaums idea of Total Quality Control as a management responsibility has been widely appreciated and implemented. Nevertheless, it is only through entire workforce dedication that high quality by Total Quality Control can be achieved.