Negative Messages
Ch. 81
Ch. 83
4. Closing
Essentials of Business Communication, Asian Edition
Ch. 84
Agreement
Facts Understanding Apology
Essentials of Business Communication, Asian Edition
Ch. 85
Ch. 86
Ch. 87
Ch. 88
Ch. 89
Ch. 812
Ch. 813
Ch. 814
Ch. 817
Ch. 820
Ch. 821
Ch. 822
Ch. 823
Ch. 825
Ch. 827
Bad News
Soften the blow by positioning the bad news strategically, using the passive voice, accentuating the positive, or implying a refusal. Suggest a compromise or substitute, if possible.
Essentials of Business Communication, Asian Edition
Ch. 828
Ch. 829
Ch. 830
Bad News
Position the bad news so that it does not stand out. Consider implying the bad news. Suggest a compromise or substitute, if possible.
Essentials of Business Communication, Asian Edition
Ch. 831
Ch. 832
End
Ch. 833