My Achievements
Make a list of things you have achieved in you job during the reporting period. Be specific! My customer service was good I responded to all enquiries within 24 hours
My Achievements
What evidence do you have of your achievements?
Achievement: I have exceeded my customer satisfaction targets. Evidence: Customer feedback survey Achievement: I am now able to more accurately log customer enquiries Evidence: I attended training on how to use to new customer service management software
Development
What skills and competencies do you need to develop in your current role? What skills and competencies would you like to develop in order to further your career?
HARD SKILLS e.g. Learning how to use account management software
Development
How can you develop these skills? What support do you need from your manager?
Coaching Mentoring Job Shadowing Job Swap Job Placement Reading and research Academic qualification External training Internal training Online training Study visit Information sharing
Handling Feedback
1. 2. 3. 4. 5. 6. 7. Do welcome constructive feedback Dont justify your position Do accept the feedback at face-value Dont obsess about the feedback Do evaluate the feedback before responding Dont overreact Do make a choice about how to use the feedback
Wrap Up
The Elements of an appraisal interview Preparing for the interview Achievements Evidence Challenges Development Support Feedback