EFFECTIVE COMMUNICATION

By Group 3 Lecturers Name : Pn . Nuratikah Bt Seman Members Name : Nur Nadzirah Bt Shahrul Nizam Siti Shuhadah Bt Abu Kassim Farah Bt Normansah Fatinfathiah Bt Mohd Fadzil Norfarah Nadiah bt Shaari Nor Farahanun Bt Kudhory Norasleza Bt Zakaria Noorashikin Bt Mohd Ali

What Is Communication ?
process of sharing information , thoughts and feelings between people through speaking , writing or body

language

What Is Effective Communication ?

concept to require that transmitted content is received and understood by someone in the way it was intended

Goals : creating a common perception , changing behaviors , acquiring information

 Components

Context
Body language Interferrence Active Listening

HOW TO COMMUNICATE EFFECTIVELY

Creating The Right Environment For Communication - Choose the right time - Choose the right place - Remove distractions

Organizing Your Communication

Be clear Organize and clarify ideas in your mind

Stay on topic
Thank them

Communicating Through Speech

Set the listener at ease Be articulate Avoid Mumbling Listen Actively Be vocally interesting

Communicating Through Body Language

Use facial expression conciously

Communicate eye to eye Use breathing and pauses to your advantage Use hand gestures carefully

Keep a check on other body language

carefully

Communicating Effectively In Conflict

Listen to the other party Speak in a calm voice

Dont try to finish the argument at all costs

Dont try to get the last word in

Tips
- Look on the Internet for examples of great speakers in action.

- Understanding the ideas that we want communicate with each other

- Adjust the laguage , tone of voice and approach

- Words clearly and accurate

- Ask question necessary to ensure that you fully understanf the message conveyed - Avoid abusive abd offfensivewhen other people talk - Do not interrupt

Warning
Dont ramble. This will lead to your message not being understood or taken seriously Do not whine or plead. Neither is guaranteed to instill respect or interest in the listener. If you are very upset, excuse yourself and come back to the discussion later when you have had a chance to think it through. Be careful with humor. While a little humor injected into what you are discussing can be very effective, do not take it too far and do not rely on it as a crutch to cover up the hard-to-say things. If you keep giggling and joking, your communication will not be taken seriously.

THE END