What is communication
Transmission of an idea or feeling so that the sender and receiver share the same understanding
Methods of communication
80% of working day involves communication
Taught/Addressed Least
Most
Communicating effectively
Remember. That communication is a one time process BUT Effective communication is a continuous process
Email Etiquette
Always include a meaningful subject line Use correct grammar and spelling Avoid messages sent in anger While replying include enough of the original message to provide a context Pay careful attention to where your reply is going to end up Always use a signature if you can: Make sure it identifies who you are and includes alternative means of contacting you.
Email Etiquette
Acknowledge all emails. Dont expect an immediate answer If you are sending in a question to which you expect a response, make sure you include enough information to make the response possible Do not overuse the high priority option, Reply to all, URGENT and IMPORTANT
Telephone Etiquette
Outgoing Calls Speak slowly and clearly. Do not chew gum, eat or drink while you are talking Identify yourself and the purpose of your call Smile while talking Mentally picture the other person on the line Ask for permission before placing on hold Listen actively and without interrupting
Telephone Etiquette
Incoming Calls Always identify yourself and the organization Take notes. Be complete and accurate Highlight something positive about the call and end with You have a good day
Writing Skills
Proofread aloud. By reading aloud, your ear will catch mistakes your eye misses Make no assumptions. The ideas you are presenting must be explained in full to be understood. People read only what is on the page Rough draft all important letters and reports Be creative. Use tables, graphs etc. Be kind to others eyes. Check font size, colours etc.
Express yourself more clearly and completely Translate complaint or criticisms into requests
Thank You