Introducing organizational Behavior

Chapter 1, session 1

Study Questions
What is organizational behavior and why is

it important? What are organizations like as work settings? What is the nature of managerial work? How do we learn about organizational behavior? A conceptual model of organization behavior for managers

Introducing Organization Behavior

Workplace success depends on:
Respect for people. Understanding of human behavior in complex

organizational systems.
Individual commitment to flexibility, creativity,

and learning.
Individual willingness to change

Introducing Organization Behavior

Organizations and their members are

challenged to:
Simultaneously achieve high performance

and high quality of life. Embrace ethics and social responsibility. Respect the vast potential of demographic and cultural diversity among people. Recognize the impact of globalization.

Introducing Organization Behavior

Organizational behavior.

Study of human behavior in

organizations. A multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics.

Introducing Organization Behavior

Reasons for importance of scientific

thinking. The process of data collection is controlled and systematic. Proposed explanations are carefully tested. Only explanations that can be scientifically verified are accepted.

Introducing Organization Behavior

Introducing Organization Behavior

Modern workplace trends. Commitment to ethical behavior. Importance of human capital. Demise of command and control. Emphasis on teamwork. Pervasive influence of information technology. Respect for new workforce expectations. Changing definition of jobs and career.

Organizations as work settings

An organization is a collection of people working together in a division of labor to achieve a common purpose.

Organizations as work settings

The core purpose of an organization

is the creation of goods and services. Missions and mission statements focus attention on the core purpose. Mission statements communicate:
A clear sense of the domain in which the

organizations products and services fit. A vision and sense of future aspirations.

Organizations as work settings

A strategy is a comprehensive plan that

guides organizations to operate in ways that allow them to outperform their competitors. Key managerial responsibilities include strategy formulation and implementation. Knowledge of OB is essential to effectively strategy implementation.

Organizations as work settings

Organizations as work settings

Stakeholders. People, groups, and institutions having an interest in an organizations performance. Customers, owners, employees, suppliers, regulators, and local communities are key stakeholders. Interests of multiple stakeholders sometimes conflict. Executive leadership often focuses on balancing multiple stakeholder expectations.

Organizations as work settings

Organizational culture and diversity. Organizational culture refers to the shared beliefs and values that influence the behavior of organizational members. Positive organizational cultures:

Have a high-performance orientation. Emphasize teamwork. Encourage risk taking. Emphasize innovation.. Respect people and workforce diversity.

Success in business world is tied to valuing

diversity.

Organizations as work settings

Organizational effectiveness approaches.

Systems resource approach focuses on inputs.

Internal process approach focuses on the

transformation process. Goal approach focuses on outputs. Strategic contingencies approach focuses on impact on key stakeholders. Organization Effectiveness is an indicator of how well the organization performs as an open system

Organizations as work settings

Longitudinal views of organizational

effectiveness.
Short-run emphasis on goal accomplishment,

resource utilization, and stakeholder satisfaction. Intermediate-run emphasis on organizations adaptability and development potential. Long-run emphasis on survival.

Nature of Managerial Work

Managers perform

jobs that involve

directly supporting the work efforts of others.

Managers assume

roles such as

coordinator, coach, or team leader

Nature of Managerial Work

The management process. An effective manager is one whose organizational unit, group, or team consistently achieves its goals while its members remain capable, committed, and enthusiastic. Key results of effective management: Task performance. Job satisfaction.

Nature of Managerial Work

Nature of Managerial Work

Managerial mind-sets. An attitude, a frame of

mind that open up new vistas

Reflective mind-set managing ones self.
Analytic mind-set managing organizational

operations and decisions.

Worldly mind-set managing in a global context.
Collaborative mind-set managing relationships. Action mind-set managing change.

Nature of Managerial Work

Managerial skills and competencies.
A skill is an ability to translate knowledge into

action that results in a desired performance.

Categories of skills.
Technical. Human.

Conceptual.

Strategic OB Lens
Organization Level Senior Managers Activities
Talk with insiders and outsiders about Vision Strategy Other major issues Help middle managers Define and redefine their roles Manage conflict Create and maintain the organizations culture

Required Skills
Conceptualizing Communicating Understanding the perspectives of others Listening Conflict management Negotiating Motivating

Interpersonal influence

Strategic OB Lens
Organization Level Middle Managers Activities
Champion strategic ideas Help firm to remain adaptive Process data and information for use by other individuals

Required Skills
Networking Communicating Influencing Analyzing Communicating

Communicating Deliver strategic initiatives to lower-level Motivating managers Understanding values Managing stress

Strategic OB Lens
Organization Level Lower-level Managers Activities
Coaching firms associates (workers)

Required Skills
Teaching Listening Understanding personalities Managing stress Negotiating Influencing others Counseling Understanding personalities

Removing obstacles for associates Deal with personal problems of associates Design jobs, team structures, and reward systems

Negotiating Group dynamics

Nature of Managerial Work

The nature of managerial work.
Managers work long hours. Managers are busy people. Managers are often interrupted. Managerial work is fragmented and variable. Managers work mostly with other people.

Managers spend a lot of time communicating

Nature of Managerial Work

Learning about organizational behavior

Learning is an enduring change in

behavior that results from experience.

Organizational learning is the process of

acquiring knowledge and utilizing information to adapt successfully to

changing circumstances.

Learning about organizational behavior

Learning about organizational behavior

Model of Organization Behavior

Organizational Factors (culture, work environments, adaptability

Organizational Success

Satisfaction of Individuals and Groups

Productivity of Individuals and Groups

Individual Factors (learning ability, personality, values, motivation, stress)

Interpersonal Factors (leadership, communication, decision-making skill, intraand inter-group dynamics, communication)