The Toyota principles

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Philosophy as the foundation : Base your management decisions on a long term philosophy, even at the expense of short term financial goals. The right process will produce the right result : Create a continuous process flow to bring problems to the surface. Use pull systems to avoid overproduction. Level out the workload (work like a tortoise, not the hare). Build a culture of stopping to fix problems, to get quality right the first time. Standardized tasks and processes are the foundation for continuous improvement and employee empowerment. Use visual control so no problems are hidden. Use only reliable thoroughly tested technology that serves your people and process. Add value to the organization by developing your people and partners : Grow leaders who thoroughly understand the work, live the philosophy, and teach it to others. Develop exceptional people and teams who follow your companys philosophy. Respect your extended network of partners and suppliers challenging them and helping them improve. Continuously solving root problems drives organizational learning : Go and see for yourself to thoroughly understand the situation. Make decisions slowly by consensus, thoroughly considering all options; implement decisions rapidly. Become a learning organization through relentless reflection and continuous improvement.

Demings points (TQM)

1. Create constancy of purpose by investing in the future 2. Quality must become a philosophy of total dedication 3. Dont inspect bad quality out; build quality in from the start 4. Dont award business on price alone 5. Improve constantly on production and service 6. Institute training 7. Institute leadership 8. Drive out fear 9. Break down staff barriers 10. Eschew slogans or targets 11. Eliminate numerical quotas 12. Encourage pride of workmanship 13. Promote education and self-improvement 14. Transform the company from top-down, involving everyone

Eight Pillars of TPM

Focused improvement (Kobetsu Kaizen) Autonomous maintenance (Jishu Hozen) Preventive maintenance Training and education Maintenance prevention (Initial flow control) Quality maintenance Administrative TPM Safety and environmental

Six zero-breakdown measures

Establish basic equipment conditions Comply with conditions of use Restore deterioration
Detect and predict deterioration Restore and prevent deterioration

Abolish environments causing accelerated deterioration Correct design weaknesses Improve operating and maintenance skills
Ensure correct operation and manipulation Ensure error-free repairs